Forbes Waterloo Toyota

We purchased a new Rav4 at Forbes Waterloo Toyota. Our salesman was Adam. We found Adam to be friendly and professional. We were not pressured and felt very comfortable dealing with him. Adam was new Our salesman was Adam. We found Adam to be friendly and professional. We were not pressured and felt very comfortable dealing with him. Adam was new in the job and asked for our patience a few times. Adam has answered all of our questions promptly, since taking possession of our new vehicle. We were also treated well by Alfonzo and Nikolas. We would highly recommend this dealership. More

My tire was looking like it was losing air. I contacted Forbes Toyota who said that if i go there within the next 15 minutes they'd take care of me - as it was almost 4 pm. I made it, they fit I contacted Forbes Toyota who said that if i go there within the next 15 minutes they'd take care of me - as it was almost 4 pm. I made it, they fit me in. It turned out I needed a new tire which they didn't have at the store there so got me a shuttle home with the promise that they'd deal with it first thing in the morning. I felt very well cared for. Thank you Toyota. More

We bought our first Rav4 Hybrid from Forbes Toyota, their service was excellent, team members were very professional, honest and caring about our expectations. The whole new car purchasing experience was exc service was excellent, team members were very professional, honest and caring about our expectations. The whole new car purchasing experience was excellent and will always go back to Forbes for future needs. More

Purchased my Toyota RAV in late August, my RAV was mess when I got it, back spots all over exterior and rims, from rust proofing, windows you could still see where stickers were. Purchased a winter pack when I got it, back spots all over exterior and rims, from rust proofing, windows you could still see where stickers were. Purchased a winter package, still haven't received them, mid November now, I would rather go to the dentist and get a root canal done, then deal with Forbes Toyota. More

Lucky we go in to Forbes. Sales Tony Lamond helped us find the perfect car! He took the time to listen to our needs and had several quick recommendations. We loved being able to look at it and test drive find the perfect car! He took the time to listen to our needs and had several quick recommendations. We loved being able to look at it and test drive it. He teaches me a lot to get to know the car. And the whole experience took less then 2 hours. We were so happy we got a very good deal. Our experience at Forbes was so much better easier and pleasure. Strongly recommend! More

My Corvette was in at 9:20 and out 12:20.The invoice was exactly as called for.Iwill go back to Forbes without any question. exactly as called for.Iwill go back to Forbes without any question. More

So, as a follow up to a previous review, some of the parts for my new car that I purchased at Forbes arrived and after all the miscommunication, my parts finally were installed. One item was the Toyota parts for my new car that I purchased at Forbes arrived and after all the miscommunication, my parts finally were installed. One item was the Toyota Dashcam. After a week of trying to get the app to work (no one explained the wifi or password), I looked up and lo and behold...a filthy ceiling in the car. Now, with COVID, I work from home, so I do not drive much. But this particular day, I noticed how amazingly dirty the mechanics left my brand new white interior! My experience at this dealer goes from bad to worse every day and my car is still less than 300 km!! Such a sour taste in my mouth with Forbes! More

I got into my Toyota Prius at home, and when I pressed the power button, everything on the dashboard flashed and vibrated. After a few tries, I realized that I was going nowhere in that car; the battery w the power button, everything on the dashboard flashed and vibrated. After a few tries, I realized that I was going nowhere in that car; the battery was dead. I have driven their hybrids for 13 years and never had a problem. The rest of the day was an almost constant phone discussion with either Toyota or CAA. Their advice, concern, and action was a model that could not be bettered. It was a long, complicated plan to get me home in another town, and to get my car to Toyota for service. But both companies were so patient and well organized that my worries, especially staying in the car for the night, with no heater, lights, food, or water, were soon taken care of. I thank the ladies who answered and directed my calls, the Service Department, especially Heather and Jesse, whose time was more than generous, and the 3 CAA drivers who boosted and towed until the problem was solved. I have always had good service with Forbes Waterloo Toyota, but this was outstanding. More

Great Dealership We have recently purchased 2020 Camry. John Leonard made this experience very pleasant. No pressure, no BS, very helpful. He was very nice, polite and We have recently purchased 2020 Camry. John Leonard made this experience very pleasant. No pressure, no BS, very helpful. He was very nice, polite and very respectful. I especially liked that there was absolutely zero pressure. I would highly recommend John to anyone. The business/finance department was just OK. Not as pleasant as John (maybe she was tired :-) after whole day working), after I declined any extras she was bit annoyed. Other then that still good experience with business department. I wish I could just do it all with John :-) George More

Excellent Sales Experience Having never bought a new car before and being wary of the process I was pleasantly surprised by the experience at Forbes. From the moment I walked in Having never bought a new car before and being wary of the process I was pleasantly surprised by the experience at Forbes. From the moment I walked in until we picked up our new Rav4 our slaepsperson John Leonard was patient, thorough, and extremely professional throughout. We got a great deal and look forward to servicing the car here. Thanks John and the Forbes team!! Highly recommend!! More