I wish this could be a higher rating, because the actual service work seems well done. My issue is with front line service staff. This isn’t the first time I’ve sat waiting for extended periods of time, awaiting the vehicle service to be completed.
Today was no different.
The first issue was that when I arrived at the dealership for regular service, I was told that I had requested to leave the vehicle for the day when I made the appointment. That was incorrect. I specifically told the service department person over the phone that I would be waiting, as I always do.
Of course because this was incorrectly identified, I was then placed “at the back of the line”, behind anyone who had made appointments after me, but were correctly identified as waiting for their vehicle.
But this next issue has happened to me now, multiple times. At a certain point today, I realized I could see my vehicle out in the “completed” zone of the parking lot. I can’t say how long it had been out there. I waited another 5 minutes to see if anyone was coming with the final paper work - then 10 minutes. At 15 minutes, I walked back into the service desk area to see 5 or 6 “workers” standing around. One I believe, was legitimately on the phone with a customer, while two or three others engaged in conversation, and another was looking down at his phone, bored. One lad asked me how he could help. When I explained the situation, his very first reaction was to look over at the person on the phone who had several work orders in front of him, and lifted my paperwork and proceeded to complete it. No apology; no explanation - just give us your money.
Why does it take multiple people to hold up the service area while one person does all the work? This establishment is not the only game in town. I wonder if they care...