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Autoline Toyota

Niagara Falls, ON

4.7
72 Reviews

6030 Thorold Stone Rd

Niagara Falls, ON

L2J 1A2

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72 Reviews of Autoline Toyota

April 14, 2024

Rachel Balak is an excellent resource for Autoline. Friendly, knowledgeable, available and goes the extra mile to keep her clients happy. Definitely recommend her and will be back for our next vehicl More

by Toyota lovers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Balak, Kyla Olzewski
February 04, 2024

Rachel Balak was an absolute gem! She went above and beyond to help me find the perfect car to fit my needs. Highly recommend to anyone car shopping ! More

by Sharonethier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Balak
January 13, 2024

Excellent customer service with friendly staff. Nice waiting area. Very efficient. Easy, online booking for service. More

by Carolyn Pezzullo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Dodman, Rachel Limebeer
December 13, 2023

I've always had a great experience with Autoline. The staff is friendly and ready to answer all my questions. Very accommodating. Thanks especially to Amadeo and Kyle and, of course, the mechanics th More

by fhsec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amadeus, Kyle
November 17, 2023

As always, with this appointment service was great--thorough and prompt. Staff are friendly, courteous, and helpful. More

by randy.ewen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Dodman
Dec 01, 2023 -

Autoline Toyota responded

Thank you for your kind words Randy! We are so happy that you continue to have a great experience with us. I will pass along your feedback to the service team. See you again soon! ~R

November 16, 2023

I recently had an appointment to put my snow tires on. Uoon arrival I was told it is going to take at least 3 hours. Staffing issues. No offer of ride or vehicle. Perhaps if you are that short staffed More

by Kmacleod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Dodman, Rachel Limebeer
Dec 01, 2023 -

Autoline Toyota responded

Thank you for your review. We understand how frustrating wait times can be for our service guests. We do make every effort to be as quick as possible while still maintaining the high level of service and quality that Toyota offers and people expect. Unfortunately this time of year is busier and wait times are slightly longer. We do try to have it affect our clients as little as possible but you are right, sometimes things outside our control arise not giving us a chance to reschedule the day on such short notice. We apologize for the wait time and the frustration that this caused and hope that this does not affect you choosing us in the future. Your feedback has been passed along to the service manager and service team. R

November 15, 2023

Great service from all the team in the shop, plus the shuttle driver. We had two cars serviced the same day. More

by greenlimeys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amedeo, Doug
Dec 01, 2023 -

Autoline Toyota responded

Thank you for your kind review! We are thrilled that you had such a great experience with us. I will be sure to let our shuttle driver and entire service team know. We hope to see you again in the future! ~R

November 04, 2023

Great service with friendly atmosphere. They took the time to check over the vehicle for servicing to me in detail and they also noticed that winter tires that were put on by a someone that More

by hockeygreat1
Recommend Dealer
Yes
Employees Worked With
Amedeo D'Amico
Dec 01, 2023 -

Autoline Toyota responded

Thank you so much for your kind review! We are so happy that you had such a great experience and we will be sure to pass along to your technician how much his attention to detail was appreciated. Thank you for choosing Autoline Toyota and we hope to see you again soon! ~R

September 15, 2023

He team who serviced my Toyota Camry are always friendly, polite and efficient. Great service! More

by IMac
Recommend Dealer
Yes
Employees Worked With
Rachel Limebeer
August 21, 2023

First time dealing with Autoline Toyota and a very nice experience. Dealt with Rachel,a very professional salesperson as is the dealership. More

by rgreaves2
Recommend Dealer
Yes
Employees Worked With
Rachael Balak
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