My husband and I met Rachel when we went in to update my car to the new hybrid. Rachel's service was top-notch and we actually had a lot of fun in the process. She is smart, funny, knowledgeable, honest, really knows how to do her job well. We ended up flipping both of our leases and are now driving two new cars. Great job to her and the entire team. Kyla, as usual, made us feel very welcome and at home. She is an expert in her job as well and the transition was made seamlessly. Excellent service professionals.