I recently visited Okotoks Ford Lincoln in search of a - AAAA
I recently visited Okotoks Ford Lincoln in search of a vehicle. Unfortunately, my experience left much to be desired.
I picked up my kids today from school for an exciting day as we were picking up the new family car from Ford Okotoks. When we arrived, the salesperson said we had to wait until they changed the rear light bulb, which would only take 20 minutes. However, we had to stay three hours in Okotoks with no complaints, and we kept the kids busy while waiting for the light to get fixed. While waiting, my husband checked his bank account and noticed we did not get our deposit back from Ford Okotoks as they had already gotten the vehicle's total price in a bank draft. My husband had to go inside and ask for his money back; we were shocked that the financing department did not notice this.
When the car was done, and the salesperson drove it to the parking lot so we could pick it up, we noticed for the first time that the car had dents on both sides. When we brought our concern to the salesperson about it, she said they were there when we first test-drove it, and she called the manager because she could not help. We tried to explain our concern to the manager and why these dents were not disclosed when we reviewed the vehicle history on our first visit. The manager gave us no chance to talk and kept talking over us, and all he was saying was that "they did not need to disclose any damage in the car as long as it does not affect the driver's safety". I found his statement was lacking transparency and professionalism. All he wanted to do was to sell the car without considering any business morals related to honesty and transparency.
My initial visit to Okotoks Ford was filled with optimism and trust. However, this incident shattered that trust and left me feeling deceived and misled. The entire process was a frustrating and disillusioning experience.
Okotoks Ford management could significantly improve customer service by prioritizing honesty and transparency. Training staff to listen actively to customer needs and provide accurate information about a vehicle's history would also significantly improve the overall experience.
I strongly recommend that others approach this dealership with extreme caution. It's crucial to thoroughly scrutinize any agreements or contracts before proceeding. What should have been an exciting milestone turned into a frustrating and disillusioning ordeal, and I wouldn't want anyone else to go through the same experience.
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