I initially inquired with the dealership through email about test-driving a used Audi they had in stock. I specifically asked if it would be possible to go on the test drive by myself because of covid-19 and I was told by Chris that it was absolutely fine.
I arrived at the dealership the same day to check out the vehicle. After waiting 15 minutes for Dreighton to see me, we went over to his desk and he asked me the typical cliche dealership questions. Because he was a different person from who I had initially spoken to through email, I reconfirmed with him that I could take the vehicle out alone as a covid-19 precaution; again I was told there would be no problem.
After taking down all my credit card and drivers license information and sitting through all his questions, Dreighton asked me if there was any way I would buy the car today. This was my first stop and I didn't think it was reasonable for me to commit to buying a vehicle that I hadn't even seen yet, so I politely told him that I wasn't in a rush but that I would give him a call in a day or two if everything checked out. He left to get the keys but returned a few minutes later to tell me that I could not see or test drive the car because I was not committed to buying it that day.
I don't think it's reasonable to expect someone to commit to buying a $20,000 car (especially a used car) before being allowed to see it and drive it. Nor is it fair to have me wait around and hand over all of my personal information only to tell me that my business is not welcome.
PS, Not one employee was wearing a mask or practicing social distancing (even the associates taking a smoke break outside were standing in a circle about 30cm apart). It seems like the signs and stickers are only there to pass inspection and trick you into thinking they care about your health and safety.