Me and my Husband went to look at a vehicle which was listed for $5277 that we ended up liking and were ready to buy. Once we sat down to go over the paperwork the price all of a sudden was $6071 even though Go Auto states right off their website "NO EXTRA FEES
Other dealerships charge as much as $1,000 for “documentation” and “administration” fees, but we NEVER do. In fact, we don't charge you for any extra fees, period (besides taxes, of course). We don't like to play games. At Go Auto, you know what you're paying up front, EVERY TIME."
We managed to come to a deal with the guy selling us the vehicle Shareef Kadri for $5800 and paid for the vehicle in full. After we paid we sat down to do the paperwork and Shareef came back and said "I was afraid this was going to happen" and said his boss wouldn't let him sell the vehicle for that price because it was just marked down yesterday. From my understanding, when you pay for something it's yours. Apparently not in their dealership. Shareef then said we would have to pay the $6000 and he would give us a VISA prepaid card for the excess. We disagreed and he continued to offer us VISA cards of higher amounts saying he would go across the street and purchase one out of his pocket which then pissed me off even more because I know as I'm sure many of you do too that they keep prepaid VISA cards at the dealerships to give to customers. He wasn't going to any store to grab a VISA. Lie after lie after lie. We still disagreed and I told him blatantly now I'm just pissed off with all the back and forth. They agreed to give us our money back which turned into a whole other scenario. We spent close to and hour at their til as they were having problems with their machine giving a refund that large. We understand technical problems happen and the girl at the til was great helping to get it sorted out with Interac however as this was going on the manager of the dealership then came to say he would sell us the vehicle for $5800 again. I imagine he was only doing this as there was customers lined up behind us waiting the entire time. So roughly two hours at the dealership and wasting our time he was then willing to give us the price which was originally given to us in the first place even though they said they couldn't sell it for that price. If he was wiling to sell it to us for that price in the end why all the drama in between? For the complete waste of time, BS and lies we still chose to walk away and will never go back. You don't sell your customer a vehicle and after they've paid the full price go back and change the price. Ridiculous!