I've never had any issues with this dealership. Always friendly staff & prompt service. I won't deal with anyone else.I send all my fiends there. Also a shout out......my daughter's skating friend from Edmonton stopped by there last week as she had a bumper issue & the service dept temporarily fixed it for her free of charge. Her mother was very impressed with the service & said she will be back to purchase her next Ford from them.
"Mixed experience "
I was very pleased with the sales person Patsy and the 2018 Lincoln Continental I purchased. She was responsive to questions, knowledgeable and prompt follow through in getting information. She kept me informed and clearly cared about my purchase experience.
Some improvement is necessary for the dealership’s reception when it comes to answering the phone. On two occasions there was no answer to my phone call into the general number. I also made arrangements for a time to purchase and pick up the car with the finance department. When I arrived the finance person was no where to be found. Patsy was there to meet me and clearly tried to make the best use of the time while waiting but it was half an hour before the finance person turned up. The paperwork took an hour for a straight cash purchase, too long. Then when I went to get the car I discovered the drivers seat belt didn’t work. After some other sales staff and the marketing manager tried to see what was wrong the service department came out to look at it. After about ten minutes he determined the retracting mechanism had to be replace. I was given an estimate of two weeks for the assembly to come in since there was no such parts in western Canada. The service department was able to eventually tease out enough of the seatbelt strap to go around a person and buckle. To keep it extended they did a MacGyver and used an office jumbo paper clip to hold the belt out. As it turned out a few days later the clip fell off and it became my routine to spend time testing the belt out every few days and some days I just gave up. As it turned out it took four weeks to get the part and the only person who stayed in touch on the status was Patsy. Personally I can’t believe it takes a month to get a part, Ford needs to visit Amazon’s operation. Finally to top it off when I went to get the licence plates for the car transferred from my previous vehicle the licensing clerk said she could not do it because the bill of sale from the dealership spelled my name wrong. I had spent half an hour in the line up and thank heavens the clerk showed sympathy for my dilemma and said if I can get the dealership to fax a corrected copy in the next few minutes she would wait. Of course I had a problem getting through to the finance person so I called Patsy’s cell and she got a hold of the person who then connected with me and the problem was resolved.
I live half an hour from the dealership and they did pick up and return the car for the repair when the the part came in. They also left me a vehicle to use.
There are very nice people at the dealership but there are things they can tighten up on. Overall I was at the dealership for three hours to pick up my car. Thank heavens for Patsy’s attention.
Took my truck for servicing and tires. They kept me informed of all work being preformed and any other problems that they found. The job was done in a timely manner.
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