I have waited a long time to post a review of this dealership as I wanted to be a impartial as I could be, and did not want to write something in haste. Best advice I can give anyone is stay away from these guys. I bought two vehicles from this dealership a year apart. The first experience was very good, the second not so much. I am writing this review because after a year I still feel this dealership is a bit on the shady side. It started with the delivery of my Ram 1500. I wanted a truck to move my daughters electric chair as she is bound to a wheel chair. The van we bought a year prior was simply not working for us. The options we absolutely need were running boards as my wife is short, and a tonneau cover to protect my daughters wheel chair from the elements. We found a vehicle, purchased the vehicle and were lucky as it already had running boards on it. I went in to pick up the vehicle after the sale as we had paid extra for the ceramic coat as well. The dealership needed time to prep and clean the vehicle prior to putting on the application. The day I picked it up, I noticed that the cover was not on it, because of earlier dealings and good service on the van I was not concerned. I simply called the finance guy (Jeremy) and let him know it was not installed. I picked the vehicle up during a snowstorm and once the weather became nice I found that the truck still had stickers and glue on it. I took the vehicle back and asked if the ceramic was done as I did not receive any documentation on it, and quite frankly the presence of stickers on the tires, glue on the glass would lead me to believe it was not cleaned therefore not ceramic coated. After many days of run around on the running boards (two weeks) (Jeremy) advised me the sales guys said a cover was not part of the deal but they would take care of me with a used one but the sales guys would have to go to lot and find one. After another week of this promise, Jeremy blamed the sales guys for not helping, apologized for the time delay and asked me to come down to the lot and look for one if i wanted to speed things up. When I did this, I found one on a used vehicle and went in and gave the number to Jeremy to have his guys pull and install it. He assured it was being done but when I walked out to the lot, I found the install guys putting one on that was torn. While I advised them this was not acceptable I was surrounded by three employees and called a liar. My wife was walking away and one reached out to her physically touching her as she was visibly upset. At this point I lost my cool, yelled at them, tossed my keys underhanded at them and told them to keep the vehicle (which was wrong on my behalf). This is when I threatened with an assault charge so I left the lot before it escalated. I will not entertain the Idea of giving these guys any more business personally or commercially and do feel I was more than fair about even accepting a used cover as i did pull the vehicle off the lot without it. I have moved my vehicle to Sherwood Dodge for servicing which is sad as I live close to this dealership.
Oddly enough I never did get a customer satisfaction survey from Dodge in regards to my purchase. Could this be because I warned Jeremy it would not be good?