Capital Chrysler Jeep Dodge Ram

I have had very bad experiences with this dealership, and the most recent one was the worst. My Jeep had a problem where the vehicle would jerk around 40–50 km/h. I took it in for diagnosis, and they told me the most recent one was the worst. My Jeep had a problem where the vehicle would jerk around 40–50 km/h. I took it in for diagnosis, and they told me a motor bracket had play. They charged me over $300 for inspection/diagnosis and another $500+ for parts and labour. After the repair, the problem was still there. When I looked at the paperwork, the mechanic even wrote that he test-drove the vehicle and noticed a problem between gear 3–4, but they still gave the car back to me without fixing anything. That was the whole reason I went there in the first place. When I returned, the shop foreman test-drove my Jeep and immediately confirmed the real issue—a transmission flare. Clearly the original diagnosis was wrong, and I paid for a repair I did not need. I was told they would call me within two days. Nobody contacted me for a week. I called back repeatedly and was asked to leave the vehicle for more “diagnosis” for an unknown number of days. They refused a loaner vehicle and even stopped answering my calls. My family struggled for transportation. Only after I personally met the service manager did they apologize and finally give me a loaner. The dealership kept my Jeep for about another 10 days. When I picked up my vehicle, I requested a full refund for the wrong diagnosis and unnecessary repair. The manager agreed and asked me to call after the weekend. I followed his instructions, but since then, he has stopped responding completely. After spending money, time, two weeks without my vehicle, and dealing with ignored calls and poor communication, I still have not received the refund I was promised. I have decided to escalate the matter. This has been a very stressful and disappointing experience. I will not return to this dealership, and I hope others are aware of how this situation was handled. More

Paul and the service team always do a great job on my vehicle. I’ve been dealing with them for some time and will continue to do so. I trust them to do what needs to be done, and I haven’t been disappoin vehicle. I’ve been dealing with them for some time and will continue to do so. I trust them to do what needs to be done, and I haven’t been disappointed. I can see no reason to go anywhere else. More

Has always been great getting my trucks in for service on time and with out very little delays time and with out very little delays More

Kevin at Capital was refreshing and really nice to deal with. He made the whole process very easy and casual. No pressure. Thanks for the great service Kevin. We love the jeep! with. He made the whole process very easy and casual. No pressure. Thanks for the great service Kevin. We love the jeep! More

Pleasant personnel. Professionalism. Enthusiastic to assist people on arrival. I love the reduced cost payment of electronic key Professionalism. Enthusiastic to assist people on arrival. I love the reduced cost payment of electronic key More

I am very happy with my dealing with Capital Jeep. They are trying to get the best deal for me. Hopefully things will be wrapped up for me by the end of the week. Thank you! They are trying to get the best deal for me. Hopefully things will be wrapped up for me by the end of the week. Thank you! More

Kevin was awesome when it came to the cherokee I purchased he made it easy and simple i would recommend him to anyone looking at buying a jeep purchased he made it easy and simple i would recommend him to anyone looking at buying a jeep More

Dhirag, did a great job and explained all the reasons to buy from Capital Jeep. I had previously purchased vehicles from here and had purchased from other places, but after meeting a few people with Dhirag, buy from Capital Jeep. I had previously purchased vehicles from here and had purchased from other places, but after meeting a few people with Dhirag, I decided to buy here again. It what a great decision. More