Sam Nazzal called me back after business hours on his own
time within an hour of me leaving a message at Heritage Valley. I was calling from out of province to say I was interested in a 2011 M-class for my
time within an hour of me leaving a message at Heritage Valley. I was calling from out of province to say I was interested in a 2011 M-class for my daughter. Within the first minute of our conversation, I could tell Sam was a high quality person that wanted to help. He told me what he knew about the car and that he would learn all he could and get back to me the next day. He did just that with an inspection review, photos, videos, and a long text message that included every little scratch, rock chip, and wheel ding that he knew I would want to know about since I couldn't see the car in person. Sam knew how important it was for me to get a sound, safe car for my child. He promised he would approach the purchase as if it were for his own child. He did just that. We had many texts, emails, phone calls about the car before I committed to fly to Edmonton.
When I arrived, Sam picked me up at the airport in the car on his day off! We test drove it, went over every detail and he made sure I asked every question I had. Sam was warm and kind and straight forward, not salesman like at all. Alex helped with financing and an assurance that I would have no problems with the car; he was just as high quality as Sam. I was in and out of the dealership in 1.5 hours and on the road. I drove the car for 8 hours in sheer luxury. It passed the out-of-province inspection with flying colours and has been a dream car. I rate my experience as a 10/10 and encourage anyone interested in a Mercedes (whether out of province or not) to work with Sam and Alex - The Dream Team from Heritage Valley! P.S. 11/10 actually.