Mercedes-Benz Heritage Valley

Title: Serious Safety Concerns and Poor Customer Service at Mercedes Benz Heritage Valley Dealership I have been a long-time customer at Mercedes Benz Heritage Valley Dealership. However, I am deeply disap at Mercedes Benz Heritage Valley Dealership I have been a long-time customer at Mercedes Benz Heritage Valley Dealership. However, I am deeply disappointed with a recent service incident and feel compelled to share my experience for the benefit of potential customers. I recently had my daughter's car brought in for a sunroof repair after the glass had shattered. While initiating the repair process, we were offered an additional detailing service, which we declined. We did express our concern about the leftover shattered glass inside the vehicle, and were assured that the glass would be vacuumed out, even if we opted out of the detailing service. Unfortunately, when my daughter returned to pick up her car, she was cut by a piece of glass that was on the driver's seat. She immediately alerted the staff, who apologized and said they would vacuum the car. They only addressed the driver's side and neglected the rest of the vehicle, leaving shards of glass still present. Subsequent to this incident, I reached out to the dealership's management to address this oversight. The response I received was apathetic at best; the manager displayed a noticeable lack of interest in resolving the issue or even acknowledging the gravity of the situation. Given the severe safety concern this poses, coupled with the unprofessionalism exhibited by the management, I find it difficult to recommend this dealership. If you are in the market for a Mercedes, I would advise considering other dealerships that prioritize customer safety and service. More

I recently negotiated a deal for a pre-owned Porsche from Mercedes Heritage Valley. I went out from Ontario to make the deal and purchased this vehicle through a private dealer here in Ontario. The sales sta Mercedes Heritage Valley. I went out from Ontario to make the deal and purchased this vehicle through a private dealer here in Ontario. The sales staff at Heritage Valley provided me with an AMVIC inspection report noting that all aspects including the tires complied with AMVIC standards. The vehicle did not pass safety here in Ontario because the rear tire were substantially worn on the inside. I want only to bring to light how petty this dealer is that they deceived me as a customer with the inaccurate AMVIC report and not provide new tires (less than $1500.00 retail) for this vehicle on a sale that was over $215K. Further they did not have the decency to reply email concerns. Truly the most poor conduct not worthy of anyone spending a dime of their hard earned money at this store. I wish I could post zero stars. It is much deserved. More

The service department is useless and the service manager gets off insulting the customers not to pay up or weasel around to get paid. He gets a fail and a 0/10 gets off insulting the customers not to pay up or weasel around to get paid. He gets a fail and a 0/10 More

Had my suv in for a service today. Brittany was prompt and gave me a heads up on pricing before I left. Frank took me back home and picked me up, was a pleasant experience with him I e Brittany was prompt and gave me a heads up on pricing before I left. Frank took me back home and picked me up, was a pleasant experience with him I enjoyed our conversation. My service was done in a convenient time and I was always kept in the loop! More

Very Bad experience and wasted my time. I would recommend going else where. Poorly Managed and they give you peanuts for your trade in and also insult if you ask why that low. Same day I we I would recommend going else where. Poorly Managed and they give you peanuts for your trade in and also insult if you ask why that low. Same day I went to another dealership got close to what am expecting and Bought Brand New Vehicle. More

Mason met with us on his day off and we found him to be very knowledgeable, professional and a pleasure to deal with in our successful visit. We found the other staff to be very team orientated, very wel very knowledgeable, professional and a pleasure to deal with in our successful visit. We found the other staff to be very team orientated, very well trained and showing their mission was to go over the top in assisting us in our purchase!!! More

Very unprofessional experience. Went to look at a new Mercedes GLS, driving a GLC now. They had one available and I was very interested in this vehicle. The manager test drove my GL Went to look at a new Mercedes GLS, driving a GLC now. They had one available and I was very interested in this vehicle. The manager test drove my GLC and he promised to get back to me that same day or the next day with some numbers so we could finish the sale. Unfortunately he did not call back. I called him and left a message on his personal number…. no reply at all. Even my good friend called him, because he is a very good customer at Heritage, bought 3 brand new Mercedes .He left 2 messages for the manager….no reply. I had left my GLC for service B at the dealership. Because I was away for work I went to get my car a few days later. Before I left for my work trip they had agreed to put the GLS inside so I could have a better look at it when I would come back. Great what a service! Well that did not work out that way. When I came back, already very disappointed he never called us back, they did not even take the effort to talk to me. I waited and nobody came to me to talk and show the car I came to the conclusion that this was a very unproffesional dealer ship. I picked up my GLC and finally before leaving, the manager spoke to my friend and he asked if he could speak to me. I told hem that I was very disappointed in him, no calls back. No communication at all. He told me he had given the info to a salesperson….well….????? Really….he then told me that the GLS was SOLD….are you serious…..he test drove my GLC to look what the trade will be on the GLS….this is not acceptable…and that is what I told him. He tried to sell some other models…but I had enough of his behaviour and I told him he just lost a sale…his reaction…fair enough….wow and this is the manager…. Just be aware More

Went to this dealer to look at a couple used cars. Asked salesman some basic questions about things on both cars as far as options and motor etc. I knew most of all the answers but wanted to see his respons salesman some basic questions about things on both cars as far as options and motor etc. I knew most of all the answers but wanted to see his response, well he didn’t know anything about his product and was answering at least 6 different questions with xx. All he was concerned with is trying to make a sale not long term relationships. Will go somewhere else. More

Sam Nazzal called me back after business hours on his own time within an hour of me leaving a message at Heritage Valley. I was calling from out of province to say I was interested in a 2011 M-class for my time within an hour of me leaving a message at Heritage Valley. I was calling from out of province to say I was interested in a 2011 M-class for my daughter. Within the first minute of our conversation, I could tell Sam was a high quality person that wanted to help. He told me what he knew about the car and that he would learn all he could and get back to me the next day. He did just that with an inspection review, photos, videos, and a long text message that included every little scratch, rock chip, and wheel ding that he knew I would want to know about since I couldn't see the car in person. Sam knew how important it was for me to get a sound, safe car for my child. He promised he would approach the purchase as if it were for his own child. He did just that. We had many texts, emails, phone calls about the car before I committed to fly to Edmonton. When I arrived, Sam picked me up at the airport in the car on his day off! We test drove it, went over every detail and he made sure I asked every question I had. Sam was warm and kind and straight forward, not salesman like at all. Alex helped with financing and an assurance that I would have no problems with the car; he was just as high quality as Sam. I was in and out of the dealership in 1.5 hours and on the road. I drove the car for 8 hours in sheer luxury. It passed the out-of-province inspection with flying colours and has been a dream car. I rate my experience as a 10/10 and encourage anyone interested in a Mercedes (whether out of province or not) to work with Sam and Alex - The Dream Team from Heritage Valley! P.S. 11/10 actually. More

I was in Mercedes-Benz Heritage Dealership in Edmonton today on August 23, 2021. I was hoping to see the GLC coupe and was considering to buy one. However, this dealer has the worst customer service I hav today on August 23, 2021. I was hoping to see the GLC coupe and was considering to buy one. However, this dealer has the worst customer service I have ever experienced. I was not greeted when I walked in, but that is ok. The worst part was, I was in the dealership for more than 15 minutes. I passed by many sales or personnel in the dealership. Not a single person attended to my needs or asked what I wanted to see. Not one! The sales were either talking to each other or just at their desk doing their own thing. It was not even. busy in the dealership. Therefore, with the above experience, I will definitely let my friends know not to go to Mercedes-Benz Heritage Valley because of the poor, non-existent service. Mercedes corporate should take a look at this dealership. More