Mercedes-Benz Heritage Valley
Edmonton, AB
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I recently tried to purchase a new G63 from Peter their AMG specialist. He first tried to show me a "new" G63 with damaged paint in the showroom which he of course never noticed. After seeing the second op AMG specialist. He first tried to show me a "new" G63 with damaged paint in the showroom which he of course never noticed. After seeing the second option I was immediately surprised as he was hesitant to email a quote for some reason. When Peter finally got back to me on my used G63 for trade in he refused to put the deal in writing. I believe his professional sale response was "why bother". More
DO NOT BUY A VEHICLE FROM HERE . I purchased a 2019 G63 last November and have had nothing but problems with it since i drove it off the lot. The second day of driving it wont shift I purchased a 2019 G63 last November and have had nothing but problems with it since i drove it off the lot. The second day of driving it wont shift gears until 6000 to 7000 rpm or i have to do it manually, the engine light came on and i brought it into the dealership and they said the transmission is fine and found no issues with it and reset the code, the same issue continued on and the light went on again and then they did the same thing reset it, it still doesn't shift properly , the driver side window wouldn't go down or up the ambient lighting quit working , they fixed those issues and when i got home i noticed that there was scratches on the side of my drivers seat which were clearly from one of there mechanics getting in and out with tools in there pockets they denied it and said it was there when i bought it. Yesterday i had issue with the heat not working they called me back today after i left a message about it and said they wont deal with me anymore at there dealership so therefor they will not fix it. This dealership is very unprofessional and they like to hide issues mechanically and cosmetically with the vehicle when they sell you a used vehicle. Once they have your money and you sign the papers they don't care about you. I am buying a new G63 this spring and i will go to Calgary or west end as west end has a great customer service and service department. I Have numerous friends with Mercedes and they wont deal with Heritage valley anymore especially there sales team and there service team as they are very unprofessional and rude More
Title: Serious Safety Concerns and Poor Customer Service at Mercedes Benz Heritage Valley Dealership I have been a long-time customer at Mercedes Benz Heritage Valley Dealership. However, I am deeply disap at Mercedes Benz Heritage Valley Dealership I have been a long-time customer at Mercedes Benz Heritage Valley Dealership. However, I am deeply disappointed with a recent service incident and feel compelled to share my experience for the benefit of potential customers. I recently had my daughter's car brought in for a sunroof repair after the glass had shattered. While initiating the repair process, we were offered an additional detailing service, which we declined. We did express our concern about the leftover shattered glass inside the vehicle, and were assured that the glass would be vacuumed out, even if we opted out of the detailing service. Unfortunately, when my daughter returned to pick up her car, she was cut by a piece of glass that was on the driver's seat. She immediately alerted the staff, who apologized and said they would vacuum the car. They only addressed the driver's side and neglected the rest of the vehicle, leaving shards of glass still present. Subsequent to this incident, I reached out to the dealership's management to address this oversight. The response I received was apathetic at best; the manager displayed a noticeable lack of interest in resolving the issue or even acknowledging the gravity of the situation. Given the severe safety concern this poses, coupled with the unprofessionalism exhibited by the management, I find it difficult to recommend this dealership. If you are in the market for a Mercedes, I would advise considering other dealerships that prioritize customer safety and service. More
I recently negotiated a deal for a pre-owned Porsche from Mercedes Heritage Valley. I went out from Ontario to make the deal and purchased this vehicle through a private dealer here in Ontario. The sales sta Mercedes Heritage Valley. I went out from Ontario to make the deal and purchased this vehicle through a private dealer here in Ontario. The sales staff at Heritage Valley provided me with an AMVIC inspection report noting that all aspects including the tires complied with AMVIC standards. The vehicle did not pass safety here in Ontario because the rear tire were substantially worn on the inside. I want only to bring to light how petty this dealer is that they deceived me as a customer with the inaccurate AMVIC report and not provide new tires (less than $1500.00 retail) for this vehicle on a sale that was over $215K. Further they did not have the decency to reply email concerns. Truly the most poor conduct not worthy of anyone spending a dime of their hard earned money at this store. I wish I could post zero stars. It is much deserved. More
The service department is useless and the service manager gets off insulting the customers not to pay up or weasel around to get paid. He gets a fail and a 0/10 gets off insulting the customers not to pay up or weasel around to get paid. He gets a fail and a 0/10 More
Had my suv in for a service today. Brittany was prompt and gave me a heads up on pricing before I left. Frank took me back home and picked me up, was a pleasant experience with him I e Brittany was prompt and gave me a heads up on pricing before I left. Frank took me back home and picked me up, was a pleasant experience with him I enjoyed our conversation. My service was done in a convenient time and I was always kept in the loop! More
Very Bad experience and wasted my time. I would recommend going else where. Poorly Managed and they give you peanuts for your trade in and also insult if you ask why that low. Same day I we I would recommend going else where. Poorly Managed and they give you peanuts for your trade in and also insult if you ask why that low. Same day I went to another dealership got close to what am expecting and Bought Brand New Vehicle. More
Mason met with us on his day off and we found him to be very knowledgeable, professional and a pleasure to deal with in our successful visit. We found the other staff to be very team orientated, very wel very knowledgeable, professional and a pleasure to deal with in our successful visit. We found the other staff to be very team orientated, very well trained and showing their mission was to go over the top in assisting us in our purchase!!! More
Very unprofessional experience. Went to look at a new Mercedes GLS, driving a GLC now. They had one available and I was very interested in this vehicle. The manager test drove my GL Went to look at a new Mercedes GLS, driving a GLC now. They had one available and I was very interested in this vehicle. The manager test drove my GLC and he promised to get back to me that same day or the next day with some numbers so we could finish the sale. Unfortunately he did not call back. I called him and left a message on his personal number…. no reply at all. Even my good friend called him, because he is a very good customer at Heritage, bought 3 brand new Mercedes .He left 2 messages for the manager….no reply. I had left my GLC for service B at the dealership. Because I was away for work I went to get my car a few days later. Before I left for my work trip they had agreed to put the GLS inside so I could have a better look at it when I would come back. Great what a service! Well that did not work out that way. When I came back, already very disappointed he never called us back, they did not even take the effort to talk to me. I waited and nobody came to me to talk and show the car I came to the conclusion that this was a very unproffesional dealer ship. I picked up my GLC and finally before leaving, the manager spoke to my friend and he asked if he could speak to me. I told hem that I was very disappointed in him, no calls back. No communication at all. He told me he had given the info to a salesperson….well….????? Really….he then told me that the GLS was SOLD….are you serious…..he test drove my GLC to look what the trade will be on the GLS….this is not acceptable…and that is what I told him. He tried to sell some other models…but I had enough of his behaviour and I told him he just lost a sale…his reaction…fair enough….wow and this is the manager…. Just be aware More
Went to this dealer to look at a couple used cars. Asked salesman some basic questions about things on both cars as far as options and motor etc. I knew most of all the answers but wanted to see his respons salesman some basic questions about things on both cars as far as options and motor etc. I knew most of all the answers but wanted to see his response, well he didn’t know anything about his product and was answering at least 6 different questions with xx. All he was concerned with is trying to make a sale not long term relationships. Will go somewhere else. More