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Sherwood Ford

Sherwood Park, AB

4.9
3,948 Reviews

2540 Broadmoor Boulevard

Sherwood Park, AB

T8H 1B4

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3,948 Reviews of Sherwood Ford

August 13, 2024

Outstanding service department they took care of the issue with my truck with fantastic results Danielle and the service team kept me in the loop as to the issue ,I'd recommend Sherwood Park Ford to any More

by rjloiseau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Reception
June 28, 2024

Good Day! Pleasant experience here in June 2024 for buying a used truck. From getting a very fair price for my trade, to appreciating that they list what they More

by Don and Carol, Strathcona County
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Denny, Matthew Irvine, Michael Miskew
May 16, 2024

While the sales dept was very helpful, the service dept is equally terrible. The dealership always intendeds to keep the car overnight and is never willing to provide a loaner. Last time left the truck to More

by 3Dlabs
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
May 17, 2024 -

Sherwood Ford responded

Hello 3DLabs, Thank you for reaching out and sharing your recent experience with Sherwood Ford Service. We sincerely apologize for the frustration you encountered with our service department. It's clear we fell short of delivering the exceptional service we strive for at Sherwood Ford, and we take all customer feedback seriously. We understand your disappointment, particularly regarding the overnight stay of your vehicle and no loaner car. Our service department prioritizes completing repairs as quickly and efficiently as possible. We recognize the inconvenience caused when a customer is left without their vehicle. We'd like to assure you that our service department does offer alternative transportation options, including Uber rides and a courtesy shuttle, to help minimize disruption for our customers. In the future, if your vehicle requires an extended stay, we encourage our guests to take advantage of these options. If your vehicle only needs basic services, our Ford Mobile Van comes to you in the Edmonton region. It's concerning to hear that the three issues you brought your truck in for weren't addressed during the initial service visit. We would appreciate the opportunity to discuss this further and ensure your concerns are addressed promptly. Would you be open to a call from our Service Manager, Damon Egan, to discuss your experience in more detail? He can be reached directly at (780) 449-8040. We value your business, 3DLabs, and we're committed to regaining your trust. We look forward to the opportunity to demonstrate our commitment to your satisfaction.

May 10, 2024

Went in for a quote on engine leak. They never did a thorough clean to see where oil came from. Just assumed timing cover leak. $2800 job jeeze, it’s just the front crank seal flinging More

by lawrence_keeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Stojanowski
March 09, 2024

Just completed my 2nd truck purchase with Ernesto Bernal, and there is a reason I will only go to Sherwood Ford to buy vehicles; they are the best dealership I’ve ever dealt with. The managers and all the st More

by Tanya.b90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Suvanto, Ali Bhojani, Ernesto Bernal
February 14, 2024

Alex and Wally were really helpful in assisting in us in selecting our new Ford Escape. More

by Oluseyi33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Denny, Robert Moisley, Alex Sanduga
February 03, 2024

Brandi is always there for me when I need to book my service for my vehicle. More

by Huggiebear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi, Kami Crerar
December 14, 2023

Poor cservice. Many times my daughter is taking her car in for a oil change and they don’t even get her car in until several hours after her booked appointment time More

by barelEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Stojanowski
Dec 19, 2023 -

Sherwood Ford responded

Dear barelEB, Thank you for taking the time to share your feedback with us. We appreciate your trust in Sherwood Ford for your daughter's car service needs, and we sincerely apologize for any inconvenience caused by the delays and lack of communication. Firstly, we want to assure you that providing an exceptional customer experience is our top priority, and we're genuinely sorry that we fell short of your expectations during your daughters recent visits. Feedback is invaluable in helping us identify areas for improvement. We understand how valuable time is for our customers, and we regret any delays in getting your daughter's car in for an oil change. We would like to clarify that the booked appointment time is the designated drop-off time for the vehicle, not necessarily the time it is brought into the service center for repairs. This system is in place to ensure a smoother process and avoid a rush of customers arriving simultaneously. Regarding communication, we have noted your concerns about not receiving timely responses to your text messages. We want to let you know that we respond by text, especially if the customer has agreed to receive text updates. We understand the importance of keeping our customers informed about the status of their vehicle and always strive to enhance our communication processes. We genuinely appreciate your patience and understanding as we look for ways to improve. Our team is committed to ensuring that your future experiences with Sherwood Ford are positive and hassle-free. Your daughter may want to consider skipping the visit to the service all together and schedule one of two convenient options: Ford Mobile Service van comes to you...or Complimentary Valet Pick Up and Delivery. We will come get the vehicle, bring it in for repairs, and return it when the work is completed. If you have any further concerns or if there's anything specific you'd like us to address, please feel free to reach out to our service manager directly: Damon Egan, (780) 449-8040. We value your feedback. Thank you once again for choosing Sherwood Ford. We look forward to serving you and your daughter in the future and providing an experience that exceeds your expectations.

December 07, 2023

Nothing but great things to say about this dealership. My sales guy was very pleasant to deal with ! I would recommend this dealership More

by randyredmond2@yahoo.ca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Myles MacDonald, Ali Bhojani
November 02, 2023

Matt was knowledgeable and helpful with the new technology and options in the Ford trucks More

by Greg Schlemko
Recommend Dealer
Yes
Employees Worked With
Matthew Irvine
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