"Discrepancy between quoted payments- Sneaky!"
- Suzan Sidra
The Sales Manager, Mark, quoted us two different payments. The all in cost of the vehicle was negotiated at 38 994. 67 and then gave us a monthly payment of $830.68 over a 3 year period at 1.99% interest. We agreed to put down $10 000. The total ALL IN CASH PRICE (including GST & Interest) came to $28 994.68. On the "Purchaser Agreement" form the total monthly payments ($830) when multiplied by three years totalled $29 904.48 ($909.80 over the negotiated price). Moreover, when the bill of sale was drafted up the monthly payment was "accidentally" set to $832 and the "total balance due" was conveniently left blank because the Sales Manager's computer "had a glitch". We asked our sales rep to go back and have him change the monthly payment so it reflected the negotiated all in cash total negotiated and to have the sales manager write the all in cash total agreed upon on the Purchaser agreement document.
The Sales Manager, Mark, changed the monthly payment to $831 and initialed beside the change. He also hand wrote the all in cash price ($38, 993. 68) in the "total balance due" on the form. This was all done and we trusted the monthly total was equivalent to the all in cash price (including tax & interest).
When my husband and I went over the numbers at home on our own we found that we should be charged $821.44/ month to match the all in negotiated cash price of $38, 993. 68 minus the $10 000 down payment. The sales manager was VERY deceptive in trying to manipulate numbers.
CHECK your monthly payments against the agreed upon all in cash price before purchasing or putting down a deposit!!!
Employees Worked With
Mark Jones (the name I was given when I called back the dealership)
"Very good experience"
I've always had a good relationship with Honda as this is my fourth vehicle. The sales and reception staff are always friendly and accommodating.
"Great service "
The salesman was very helpful, exploratory and fun! Great, friendly atmosphere and very happy with our choice to go with a Honda for our new car.