THE WORST CUSTOMER SERVICE EVER.
If I have said it once, I have said it 1000 times. South town Hyundai is the absolute worst place to purchase a vehicle. Their staff is rude, they never have anything of yours on file, they don’t help you when their vehicles have been absolute garbage, if you get ahold of them, it will be because you called them 5 times and had to email 4 people. It’s so sad.
3 engines have blown on my Tucson in 3 1/2 years. They have given me no solutions. If they have, its either not gone through or because I had to contact 5 people at Hyundai Canada. Their solution is simply “we can’t do anything”
I have emails saying you can.
When I had received extended warranty and free oil changes, after literally talking to representatives for a month. I tried to take my Tucson in, ONE TIME. They had nothing on file, they weren’t happy to be dealing with me and it was a nightmare. It took me days to find emails from previous managers and sales reps, to Prove to them that my engines had blown and that I had been promised oil changes and extended warranty. Their turnover is so high that EVERYTIME you call, you are talking to a completely different person. I had told them that my engine was turning over, my vehicle would just randomly shut off while I was driving, I was having to get frequent oil changes, the engine sounded weird, my check engine light kept coming on.
And literally a lot more. They gave me my vehicle back, with the engine light still on, saying “nothing was wrong”
We at one point had come to an agreement that they would trade my vehicle in, for almost the exact same one, but obviously the engine hadn’t blown on this newer one.... they sold it to someone else the next day.
Recently for the third time my engine blew again.
I called the general
Manager of south town Hyundai, I think his name is John. He spent 1 minute talking to me, so not exactly sure. He also wdid not call me back for three days. He was rude and literally said “what do you want”
And “I don’t wnat to deal with you”
He kept insisting he transfer me to a service rep. Thanks for being the manager, when you have no solutions.
The service manager, was a nightmare he name is Chasity, and literally told me basically it’s up to me to come up with a solution, that they won’t be replacing vehicle and that because there is no warranty left I am basically screwed. She was unhelpful and also rude.
I may not have been the nicest. But who’s engine blows three times, on the same vehicle, in 3 1/2 years. The newest engine should only have approximately 35,000 km on it. I have put less than 70 thousand on all three engines, in 4 years.
There is literally no excuse.
South town Hyundai will
Literally give you nothing but problems. I strongly recommend going anywhere else.
Take a look at the comments. They are all the same “bad customer service”
“ didn’t help us at all”