Just purchased our second quality used vehicle from Ponoka. The short story on how we felt about our first purchase experience can be summarized by the fact that we purchased our second vehicle entirely on Eldon’s recommendation that it met our specifications including cost, condition and features. Just like our last experience, the integrity of being honest about the vehicle and knowing or finding all answers to questions, as well as the lack of game playing around viewing or holding to view - was a huge peace of mind after many other experiences elsewhere.
Shantel in the Finance department was as professional this time, and very knowledgeable last time over our options, whether we chose them or not. We have had the opportunity to have servicing as well as recall needs attended to. Every department and every staff member that we have dealt with has been professional, customer service driven, and HELPFULL. We even had some custom work done for our requirements by John with our first purchase. We wish this dealsership was closer to home, and we appreciate that the staff all respect each other - it’s an excellent place to purchase from.
While we are slow to rate - usually I will only rate if a place is exceptional or terrible. This place is exceptional.