Sherwood Park Hyundai

I’m not sure the hiring standards for managers at this dealership but it must be pretty low. I dealt with Peter Kosson the service manager and my experience was awful. From the first time talking to hi dealership but it must be pretty low. I dealt with Peter Kosson the service manager and my experience was awful. From the first time talking to him he did the bare minimum to assist. My engine seized on my 2018 hyundai tucson and I was informed by staff at Sherwood Nissan where I bought the vehicle that Sherwood Hyundai would be covering the vehicle under factory warranty. So I had my vehicle towed from Sherwood Nissan to Sherwood Hyundai where it sat for almost 2 weeks with nothing being done with it. I spoke with Peter on October 16, 2023 regarding a loaner vehicle or a rental vehicle and not only was he not helpful at all, I requested a follow up email with the information he provided which he said he would send. I never heard from him. On October 18th I sent in the requested paperwork to Sherwood Hyundai regarding previous maintenance on my vehicle and did not hear back. I was informed that it was being sent to Hyundai by Peter and it would take 5-10 business days to hear back. I followed up on October 27th with an email and recieved no answer. At this point my vehicle had been at Sherwood Hyundai for 10 days with no contact from anyone there. I called Sherwood Hyundai on October 30th and spoke to Peter who fed me false information multiple times. First he told me he had never spoken to me before, then he told me my paperwork had never been sent to Hyundai because there was “no point” sending it in because it was going to be denied. At this point my vehicle had sat at their dealership for almost 2 weeks while I waited for an answer that I was never going to get. Then he informed me that I had no extended warranty. All of this was false information. He also blamed me for never emailing his service advisor back. Which I did. Twice. When I threatened to leave a review on their service he all of a sudden found my warranty information and my submission to Hyundai and the emails that went unanswered. During our phone call Peter informed me that the engine seizing was my fault and claimed that I deserved to pay for ubers and have no vehicle because I did not take proper care of my vehicle (I got an oil change done and it was under 2000km and 3 months until it was due for another oil change so I’m not sure where the oil went that was put in it). Peter basically informed me he would not be helping and then gave me a quote for an engine that was a huge cost with huge kilometres. At this point I believe he did it on purpose with the way he was treating and disrespecting me. I’m not sure if it’s because I’m female or what but Peter Kosson should not be any kind of manager. His customer service skills are atrocious and he does an awful job at representing the dealership. The hiring process of their managers must not be pretty high. Peter did absolutely nothing to help an already stressful situation and actually added to it. I wish I could give this place 0 stars because that’s what they deserve. More

Had an appointment to view a vehicle and they sold it before I got there. Then the sale guy says you could look at a different vehicle. Would never ever go there!! before I got there. Then the sale guy says you could look at a different vehicle. Would never ever go there!! More

Bought a Genesis G90, its been nothing but issues with the brake pads which they are covering but still a pain, 3rd time in for same issue. Just swapped the tires, my front tires are worn out on the insi the brake pads which they are covering but still a pain, 3rd time in for same issue. Just swapped the tires, my front tires are worn out on the inside indicating Camber is out, Sales will not call back. Now we have to pay for a Alignment that should of been completed 3 month ago when we purchased it. More

I had to get the motor replaced in my 2016 Hyundai, it took 7 WEEKS for this to happen. I was told it would be 3 weeks. They had no consideration for the length of time I had to be without a vehicle, I d took 7 WEEKS for this to happen. I was told it would be 3 weeks. They had no consideration for the length of time I had to be without a vehicle, I don't live in town but work in the city, very inconvenient. Their response was "7 weeks is nothing, some vehicles have been here 6 months" - pretty bad advertising of their product. They were also horrible about returning phone calls. Impossible to get someone to return a phone call. I would not recommend this dealership to anyone. More

Delivery was agonizing, very poor communication. Not even so much as a thank you card for the sale..... Not even so much as a thank you card for the sale..... More

I came into this dealership looking to finance a vehicle, I made the care salesman I was working well aware of my anxiety on getting into financing etc again.. He told me he understood..so now fast forward, I made the care salesman I was working well aware of my anxiety on getting into financing etc again.. He told me he understood..so now fast forward, I’ve signed my papers and all is good to go.. a few days go by until iam able to go and pick up my vehicle. I call ahead of time and am told that “we went to clean your car, and when we were leaving the cleaning bay the garage door falls and smashes my back window, and messes up the back wiper.. I take a deep breath and am told they will get it fixed real quick.. fast forward three weeks.. within these three weeks I call, I text and get the same sales xx as always,” oh I dunno what’s going on, let me look into it and get back to you”…so finally! I get a call from Radu, a manager, tells me “everything looks great, car is good to go, come on down” I sigh some relief! Yay, ok family everybody in let’s go get dads new car… I show up, they bring the car out, I can CLEARLY see the damage STILL!! Clear as day, and the dents they made, looked like it was painted with white out!! Didn’t even match the colour of the car, and there’s a huge hole still in the chrome/plastic piece beside the bloody window! The “manager” was like” oh umm, ya, that should have been fixed”” I wonder if the part has been ordered or if we need to order it” I’m like”why the eff wasn’t it ordered with the rest of the pieces you needed to order ?!” I point at the dents “are you sure that wasn’t there before he asks?” No the dents were not there before!! Then he is like”well, do you want to just take the vehicle and we will call you when the parts arrive?” Like what game are you playing here?! And here iam three weeks in, one payment made already on a vehicle I have yet to drive and I’m still waiting..DO NOT DEAL WITH THIS DEALERSHIP!! More

TLDR: THESE GUYS ARE THIEVES AND DONT TAKE ACCOUNTABILITY - AVOID THEM AT ALL COSTS. THIEVES Oh my god. They STRAIGHT UP STOLE FROM ME and said they CAN'T DO ANYTHING ABOUT IT. I came there looking to sel - AVOID THEM AT ALL COSTS. THIEVES Oh my god. They STRAIGHT UP STOLE FROM ME and said they CAN'T DO ANYTHING ABOUT IT. I came there looking to sell my car, which they pushed me to sell on the spot and said I had to leave it there - this was VICTOR ADEBIYI who was the manager for Blake Andersen. Obviously I had all my things still in the car - including a $150 wireless adapter (that is not available in Canada - had to buy in the States) and I asked specifically "can I come back the next day to clear my things". They said "sure no problem and you can pick up your cheque also". But guess what, the following sequence happened: 1. The owner didn't come the next day who had to sign the cheque - so I came yet another day later for it. 2. When I came to pick up the cheque and clear out my car, the very first thing that I did was check for my adapter as it's the most expensive thing I had. And lo and behold, to NOBODYS SURPRISE IT WAS MISSING. 3. Told it was "detailed" and that when it gets "detailed" - things are removed and that perhaps "it was probably put in a bucket somewhere, but the detailers have gone home already... But don't worry there will be a record of this regarding who and when it was done" 4. If they took out my stuff and put it in a bucket, how come SOME THINGS were put back in, but not the only thing that was actually worth anything? Already my suspicions were high. 5. They get back to me with "sorry we don't have any records of who or when the detailing was done"... xxx? 6. We can't reimburse anything for theft.... You are welcome to MAKE A POLICE COMPLAINT.... xxx....??? WHAT KIND OF BUSINESS THAT DEALS WITH LOTS OF MONEY DOESN'T KEEP RECORDS OR EVEN HAVE THE ABILITY TO CHECK SECURITY FOOTAGE?? TLDR: THESE GUYS ARE THIEVES AND DONT TAKE ACCOUNTABILITY - AVOID THEM AT ALL COSTS. More

Absolute worst place to buy a car . Don't expect any satisfaction or concern for your problem.Complete ripoff on winterization package . $342 for a block heater $45 at NAPA. battery bl Don't expect any satisfaction or concern for your problem.Complete ripoff on winterization package . $342 for a block heater $45 at NAPA. battery blanket was Styrofoam wrapped in cheap vinyl not electric as you would expec. Heavy duty electric blankets are $60 for a temco brand 120 watt unit . The rustproofing is a complete joke . No where near the quality or protections that crown rustproof offers . Don't buy anything but the car these guys are a piece of work . Dealer Principal refuses to return phone call and general manager always intercepts the call and makes a mockery out of your concerns . I would never buy another car from these condescending pompus xxxxxxxx . Like the rolling stones said "can't get no satisfaction " More

Hi everyone, my name is Jasdeep Singh Bains. My first new car purchased experience with this dealership is not good.They are liars and cheated to me. Must read my review to be alert before purch My first new car purchased experience with this dealership is not good.They are liars and cheated to me. Must read my review to be alert before purchasing and signing a new or used car contract including car extra packages. So, proceeding with new purchased car Hyundai Elantra Luxury 2023. We got a car delivery in a rush by dealership finance team with absence of sales person and delivery person, lack of customer service experience they had with no greeting and no smile on face to deliver a car to their customer and after that i confirmed the prices that dealership added Winter package-$2195 into my Bill of Sale which was mandatory to buy with car as the dealership said at the time of book my new car without described me price list of items. But when i confirmed the prices on my car delivery day with Hyundai service department after taking car delivery and on the Hyundai website prices were less then winter packages cost me. Winter packages items which with price which i received:- Block heater-$258.85 Premium wipers-$36.66 Trunk lip protector-$65.95 Wheel lock nuts-$108.73 Mud guards front and rear-$147.9 Rubber Floor Mats front and rear i got-$113.18 Battery blanket-$99.9 Total price of items before tax-$831.27 And tax included total price maximum up to between $900 to 1000$ So, why i charged for $2195? i need my refund but dealership denied to refund, car sales person lady -Dalal, finance manager-Rickie ignoring me as well from their contact and email. Even single items purchase price is expensive than items in winter package to buy. Even nobody from the dealership described about the items price details before signed the Bill of Sale. Car sales person Dalal just texted me about winter package items without price i have all the proofs with me. I attached proofs in the email for 2 finance managers reference regarding Bill of Sale, $100 deposit for car registration conversation by text with the salesperson screenshot, deposit delivery email confirmation from my bank, winter package items i got with my car with their exact price from Hyundai website. $1295(over price charged for winter package) +$100(car license plate registration deposit) because we paid by our self at registry of car registration on delivery day. Total=$1395 should i get refund from the dealership. Please check prices by yourself before signing any contract in this dealership for your safety. More

This dealership has the worst service I have ever experienced. They sold us a defective vehicle with a bad engine and refuse to provide us with a car rental while they fix the engine. We have been wa experienced. They sold us a defective vehicle with a bad engine and refuse to provide us with a car rental while they fix the engine. We have been waiting for weeks on end, paying for Ubers and borrowing cars from people so we can get to work and drive our kids to school. They do not care about their clients, and they are washing their hands and leaving us stranded. We have asked multiple times for a temporary solution, and they keep telling us it’s not their problem. DO NOT BUY VEHICLES FROM THIS DEALERSHIP, it’ll break down, leave you stuck on your drive to work, and nobody from this dealership will care. We are still waiting to get our vehicle back, without a car for 5 weeks, spending hundreds of dollars on Ubers and taxis. Do not buy from Sherwood Park Hyundai. More