Sherwood Park Hyundai

Scheduled a test drive one evening and when I came in I waited about 20 minutes while they looked for the vehicle only to be told it was out for the evening for a test drive. I was not called and told not waited about 20 minutes while they looked for the vehicle only to be told it was out for the evening for a test drive. I was not called and told not to come in or even offered to see anything else. Huge waste of my time. So, we scheduled another test drive a couple days later. Then again, before I was supposed to go in to test drive I get a text saying the car sold. Again, not even offered to see anything else. I feel lied to and my time was wasted. The vehicle was probably sold the whole time, so I don't understand why I was given the run around? Evidently the car is still listed for sale on the website days later. Is it sold or not? Very unprofessional salesmanship and can't recommend anyone buy a vehicle from this dealership. More

We have been very happy with the service we have received from Ken the salesman to all the service department people. We have never run into any problems! Service people have been very professional and know from Ken the salesman to all the service department people. We have never run into any problems! Service people have been very professional and knowledgeable with regards to the vehicle and what needs to be done! Hope they continue to provide great service! More

Terrible. I bought a used vehicle back in March. 2019 Hyundai Santa Fe. There are issues with the a/c. They give 30 day warranty. But obviously we don't u I bought a used vehicle back in March. 2019 Hyundai Santa Fe. There are issues with the a/c. They give 30 day warranty. But obviously we don't use a/c in March... still using the heater to warm up the vehicle. So, there was no way I could have known that the a/c was a problem until the weather warmed up. Even if they don't cover all the repair, I would have been pleased to share the cost. But nope, nothing. They were very disinterested in helping me at all. Don't think I'll ever be back. More

BUYER BEWARE THESE GUYS ARE NOTHING MORE THAN CROOKS PULLING SCAMS ON PEOPLE LIKE ME, THEY USED MY CO-SIGNER AS THE BUYER AND I'M NO WHERE ON THE CONTACT, BUT HERE'S THE BEST PART THEY TOOK MY 2018 SONO PULLING SCAMS ON PEOPLE LIKE ME, THEY USED MY CO-SIGNER AS THE BUYER AND I'M NO WHERE ON THE CONTACT, BUT HERE'S THE BEST PART THEY TOOK MY 2018 SONOTA ON TRADE AND I NEVER SAW ANY PAPERWORK ON IT, BUT THEY PUT AROUND EIGHT THOUSAND DOLLARS OF NEGATIVE EQUITY AND PUT IT ON THE 2021 KONA, WHICH I HAVE NOTHING TO DO WITH IT,IF THIS ISN'T FRAUD 🤥 I DON'T KNOW WHAT ELSE YOU WOULD CALL IT, I'M DEALING WITH AMVIC AND HYUNDAI CANADA AND A LAWYER, THESE GUY'S JUST MADE A HUGE MISTAKE THINKING 🤔 THAT IT'S OKAY TO SCAM PEOPLE,I WILL NEVER GIVE UP ON HOLDING THIS DEALERSHIP ACCOUNTABLE.LET THE GAME'S BEGIN SCAMMERS. More

Extremely poor customer service. Not advised that the brakes on the vehicle were in the “red” and need repairs, contrary to the inspection they showed us. Despite reaching out to sa Not advised that the brakes on the vehicle were in the “red” and need repairs, contrary to the inspection they showed us. Despite reaching out to salesperson and management, no one has responded to our concerns and we are being totally ignored. Once they had our $45,000, they ran away from their responsibilities. Indicative of the level of their lack of respect, is letting us leave the lot on a completely empty tank! Would not consider dealing here, ever again. More

When they say Buyer Beware, this place takes the cake! We were well aware of the need for buyer beware when purchasing our vehicle at Sherwood Park Hyundai and asked specifically to be able to take it to We were well aware of the need for buyer beware when purchasing our vehicle at Sherwood Park Hyundai and asked specifically to be able to take it to a specialized Subaru mechanic before purchase. To this request, the sales person, upon direction from his supervisor, said that they have a Subaru specialist on staff that will do the proper mechanical inspection that we requested with descriptive details of what has been done recently and what we would need to look at in the future such as DTC trouble codes. The reason that we asked for such an in depth inspection is to avoid future break downs and costly repairs. We just wanted to buy a vehicle and have everything fixed on it before we started driving it knowing that it was a used high mileage vehicle. If we would have had the proper inspection that we asked for, most of our issues would have presented themselves before purchase. The sales team did everything that they could to convince us to forgo a further mechanical inspection of the vehicle to which we wish we noticed upon purchase. The day after purchase, the tailgate was not opening, the hill assist wasn’t working, the windshield wiper fluid wouldn’t spray and there was as smell showing a clutch that is going. This was brought to the attention of the dealership to which they agreed to look at it. Before we were able to take it in for these reasons, the vehicle lost wheel alignment and cancelled the abs breaks, causing the car to slide into a post while entering traffic. It ripped a chunk out of the front fender and bumper. The incident caused multiple engine codes that also cancelled the cruise control which led us to take it to a shop to get the codes fixed, not knowing what caused them. They discovered the vehicle lost wheel alignment because of severe misalignment on the front wheels which disabled all vehicle driver safety functions including back up assist and lane monitoring. The mechanics discovered multiple engine codes to do with cylinder misfire, fuel system comprehensive components (egr/vvt), catalyst, evaporative system, oxygen sensor, and oxygen heater to which we were dumbfounded by. It was not supposed to have all of these codes. After sending multiple e-mails, Sherwood Park Hyundai agreed to take the vehicle in and address all of the concerns in the e-mails and fix everything that is wrong with the car. They claimed to have done the clutch, tailgate motor and windshield washer fluid line with an extensive check through the vehicle to make sure there was nothing left. There is no evidence that the clutch was actually changed and the tailgate is still malfunctioning. Upon receiving the vehicle after these repairs were done, we found three vacuum lines that were left disconnected and many loose panel screws. Five days after having it back, multiple codes returned and the vehicle would not exceed 100 km/hour in spite all of our efforts. It drove jerky at any speed. We returned the car to Sherwood Park Hyundai in which they said that they will not do any work on it. They recommended that we replace the catalytic converter because it was melted. The vehicle was sent to Park Muffler where they discovered that the fuel system and exhaust system failed upon inspection. We required a full tune up, changed fuel injectors and spark plugs and a new catalytic converter. This dealership was either intentionally ignorant and dishonest or mechanically incompetent. They charged over five thousand dollars over the blue blook value for a car that was mechanically falling apart. They take in trade ins for next to no money and sell them exactly how they are for the highest amount possible. After being conned out of taking this vehicle to an experienced mechanic prior to purchase, we ended up paying too much for a vehicle on top of adding almost five thousand dollars in repairs. I would never recommend Sherwood Park Hyundai. We felt mislead, deceived, talked down to, gasl More

Mary provided me with an amazing customer service. She was very professional and knowledgeable about the different Hyundai models, which helped me make the right decision about the model that best sui She was very professional and knowledgeable about the different Hyundai models, which helped me make the right decision about the model that best suits my needs. Thank you Mary! More

They deserve zero stars. No customer service. They will lie about many things just to sell vehicle. No call back and manager is very unprofessional. Worst purchase. Spend you No customer service. They will lie about many things just to sell vehicle. No call back and manager is very unprofessional. Worst purchase. Spend your money somewhere else. Stay away from these scammers. Kevin from finance, sales manager Brad disrespectful and rude, sales person kenji. Do not buy from sherwood park hyundai. I’m sure we are not alone with this kind of experience. There are lots of other hyundai dealers in Edmonton. More

This is the worst experience have ever had. I was called multi times a day for weeks to get this deal done while I was bedridden with bronchitis. When I finally went in to COSIGN but everythi I was called multi times a day for weeks to get this deal done while I was bedridden with bronchitis. When I finally went in to COSIGN but everything was written up as my being sole borrower on loan...not given any documents and my friend who was purchasing vehicle had a trade in but there is no paperwork. Told there is life insurance yet papers that I secured from bank show offer declined. As well additional 2300 added to price for GAP. Payments higher than discussed before anything signed so immediately over what was budget. Vehicle paperwork all in my name yet dealership was able to register vehicle under my friends name and plate. Lots of very unethical things done...nothing but lies, deceit and razzle dazzle switch a roo. My friend had to sign documents supposedly to be able to test drive. And we were rushed from there and I was very ill and on heavy medication. As soon as stuff signed ushered out of the office due to a meeting. I have been trying to get loan applicant added. Will not speak to situation. We have filed complaint with AMVIC. Hope this resolves issue if not then lawyer. It was a huge scam and shuffle of paperwork without even discussing vehicle history. WOULD NEVER RECCOMMEND THEM...TOO DECEITFUL THEY USE STRAW DEALS More

Wife and I bought a vehicle from SPH, were promised an additional key...have received nothing at all. Tried reaching out...again..NOTHING. TERRIBLE CUSTOMER SERVICE additional key...have received nothing at all. Tried reaching out...again..NOTHING. TERRIBLE CUSTOMER SERVICE More