Sherwood Park Hyundai

I paid over $800 to fix a problem. I was assured it was fixed. After driving the vehicle for 1 hour, the problem re-occured. I'm still waiting for a callback. I was assured it was fixed. After driving the vehicle for 1 hour, the problem re-occured. I'm still waiting for a callback. More

Dealt with Sam Handous who had posted a vehicle on Facebook Marketplace at $13,895. I asked him about inspection history and standard vehicle questions. I was told that an inspection would be coming, Facebook Marketplace at $13,895. I asked him about inspection history and standard vehicle questions. I was told that an inspection would be coming, and the following day checked in. Was told it still hadn’t been done. At one point I was told that rest assured any safety issues would be taken care of in the inspection. Vehicle was listed at $15,000 on the website, but listed on marketplace at $13,895. I made an offer of $13,000 plus doc fee of $500 for a total of $13,500 with the understanding that inspection would take place and any issues of safety would be taken care of as Sam said. Following day, offer accepted via text. 30 mins later a follow up message saying inspection revealed work that needed to be done so they decided that the vehicle would be listed at $15,000. Sam stated that the price would need to be adjusted on our ‘deal’. I advised Sam that I knew the vehicle was listed at 15k before the inspection. Was told that a manager would follow up after the weekend. No follow up call from the assistant manager, so I reached out to Sam. He stated they were too busy to call and that the dealership moved price to $15k and a deposit was put on it at that price. This dealership didnt even have the decency to call and discuss my accepted offer or options to move forward. Neither Sam or the manager could be bothered and tried to find a new buyer. Horrible customer service, shady business dealings with pricing, and a lack of any communication after an ‘accepted deal’ trying to play games and then ignore potential client completely. I'd expect this type of behavior from a backyard dealer but Hyundai should be ashamed at this level of service and blatant lies. Complete lack of professionalism from this dealership and sales/management staff. Be well aware when dealing with this type of dealer. More

I had a fantastic experience. The best customer service I have received in a long time thank you to everyone there who help me get my vehicle Uday, Emigdio,Wade. The best customer service I have received in a long time thank you to everyone there who help me get my vehicle Uday, Emigdio,Wade. More

Dealership investigated and found the issue (right away) as i had described - parts on order as i had described - parts on order More

I went for trunk noise for my car but still, it's not resolved. So just wants to fix this issue resolved. So just wants to fix this issue More

Sherwood Park Hyundai’s service is always top notch. I have never had cause for concern in my 3 year dealing with them. Excellent service from Ken and his team when I purchased my car them and great se I have never had cause for concern in my 3 year dealing with them. Excellent service from Ken and his team when I purchased my car them and great service from Chance and the auto service team anytime I take the car for service. More

Absolute best service. They make sure the customer is satisfied. I would recommend hands down. They make sure the customer is satisfied. I would recommend hands down. More

Staff was polite, curious and informative. Vehicle was taken in on time, and work was completed in a timely manner. Vehicle was taken in on time, and work was completed in a timely manner. More

Good service attendants. However my record should show that I've pre paid for the premium service package and not to be charged for tire swaps. However my record should show that I've pre paid for the premium service package and not to be charged for tire swaps. More

Yue Li our sales person was very helpful and explained everything. Would definitely recommend him to our friends. everything. Would definitely recommend him to our friends. More