When they say Buyer Beware, this place takes the cake!
We were well aware of the need for buyer beware when purchasing our vehicle at Sherwood Park Hyundai and asked specifically to be able to take it to
We were well aware of the need for buyer beware when purchasing our vehicle at Sherwood Park Hyundai and asked specifically to be able to take it to a specialized Subaru mechanic before purchase. To this request, the sales person, upon direction from his supervisor, said that they have a Subaru specialist on staff that will do the proper mechanical inspection that we requested with descriptive details of what has been done recently and what we would need to look at in the future such as DTC trouble codes. The reason that we asked for such an in depth inspection is to avoid future break downs and costly repairs. We just wanted to buy a vehicle and have everything fixed on it before we started driving it knowing that it was a used high mileage vehicle. If we would have had the proper inspection that we asked for, most of our issues would have presented themselves before purchase. The sales team did everything that they could to convince us to forgo a further mechanical inspection of the vehicle to which we wish we noticed upon purchase.
The day after purchase, the tailgate was not opening, the hill assist wasn’t working, the windshield wiper fluid wouldn’t spray and there was as smell showing a clutch that is going. This was brought to the attention of the dealership to which they agreed to look at it. Before we were able to take it in for these reasons, the vehicle lost wheel alignment and cancelled the abs breaks, causing the car to slide into a post while entering traffic. It ripped a chunk out of the front fender and bumper. The incident caused multiple engine codes that also cancelled the cruise control which led us to take it to a shop to get the codes fixed, not knowing what caused them. They discovered the vehicle lost wheel alignment because of severe misalignment on the front wheels which disabled all vehicle driver safety functions including back up assist and lane monitoring. The mechanics discovered multiple engine codes to do with cylinder misfire, fuel system comprehensive components (egr/vvt), catalyst, evaporative system, oxygen sensor, and oxygen heater to which we were dumbfounded by. It was not supposed to have all of these codes.
After sending multiple e-mails, Sherwood Park Hyundai agreed to take the vehicle in and address all of the concerns in the e-mails and fix everything that is wrong with the car. They claimed to have done the clutch, tailgate motor and windshield washer fluid line with an extensive check through the vehicle to make sure there was nothing left. There is no evidence that the clutch was actually changed and the tailgate is still malfunctioning. Upon receiving the vehicle after these repairs were done, we found three vacuum lines that were left disconnected and many loose panel screws. Five days after having it back, multiple codes returned and the vehicle would not exceed 100 km/hour in spite all of our efforts. It drove jerky at any speed. We returned the car to Sherwood Park Hyundai in which they said that they will not do any work on it. They recommended that we replace the catalytic converter because it was melted. The vehicle was sent to Park Muffler where they discovered that the fuel system and exhaust system failed upon inspection. We required a full tune up, changed fuel injectors and spark plugs and a new catalytic converter.
This dealership was either intentionally ignorant and dishonest or mechanically incompetent. They charged over five thousand dollars over the blue blook value for a car that was mechanically falling apart. They take in trade ins for next to no money and sell them exactly how they are for the highest amount possible. After being conned out of taking this vehicle to an experienced mechanic prior to purchase, we ended up paying too much for a vehicle on top of adding almost five thousand dollars in repairs. I would never recommend Sherwood Park Hyundai. We felt mislead, deceived, talked down to, gasl