"Quick and easy to deal with"
- Happy Camper
I was looking for a new truck and narrowed it down to two brands. Dodge Ram 1500 or Ford F-150.
Went to two Ford dealerships and not one single sales person approached me to offer assistance.
Went inside to look for a brochure and again no help. Good gathering at the coffee machine though. Grabbed my own brochure and left.
Did the loop and stopped in at Courtesy, parked my car and walked towards the trucks. Immediately I was approached by a young sales person named Kyle. He had asked me a few. basic questions regarding new/used and trim lines. Told him I really didn't know what I wanted. Kyle was very helpful in showing me around and explained the different trim levels and prices. We then sat in a couple vehicles and took one for a test drive.
Told him I would get back to him as I had other commitments. Called me a couple days later to see if I had any questions. Booked another visit as now I new what I wanted. Unfortunately they did not have the vehicle I wanted on the lot. Blair from the management team stepped in to help with the search. Found one in another city but we could not agree on price as it really did have a lot more options that I did not want to pay for. Blair went back for another search and within a few minutes we were hammering out the price on another truck. I think there was give and take on both sides and when it was all said and done, I went home happy with the price I paid and the truck I wanted which would show up in a couple days.
Did not have to worry about financing but David did a good job of explaining add ons that I might consider. When the truck arrived I was greeted promptly by Kyle and he explained the process to hand in my trade in and sign papers to release the new truck to me. Sat down with Serge and he finished up all the paperwork with me. Then back to Kyle I went for a walk-through of the new truck. Kyle was great and very knowledgable in explaining how to set up everything like phones, controls etc.
Within the hour I was off and on my way home.
I have purchased many vehicles over the years and must say that I never felt pressured into a vehicle I did not want or to close a deal quickly. Both Kyle and Blair knew what I wanted as well as my price limit and worked super hard to aceive this.
"Great experience "
Liz and Blair were friendly and amazing, they helped us get the best desl possible and my husband and eare very happy with the service they provided us
"Exceptional young man!!!!!"
Simply put !!!! Exceptional young man. What a refreshing experience . Being told that he was only a month into his young sales career was very impressive. He was professional ,composed and completely transparent during the whole experience. Although I decided against a purchase at this time, I will 100% guarantee my return to purchase when timing is right. Stick with your new career young man. The industry needs more like you !!!!