I bought my Grand Cherokee at the end of February. After a lot of time shopping around I decided to deal Courtesy. Honestly, the last few days before month-end, the sales person called with a very good offer and was hard to pass up. And that’s why I bought at Courtesy.
I feel however it was rushed, even though I have shopped around including other Jeep dealers and other brands too. But the last minute rush to get the deal closed Feb 28th cost me $3,500. The brand discounted the Jeep another 5% March 1.
Zero respect for the customer and I felt that the dealer knew this.
Anyway, my other issues were the lack of appreciation for the sale: the car was not perfectly detailed, I had to come back to get my plate, there was stickers left on the car, windows were smudgy and a rattle at the tailgate. After taking it home, and in daylight I reviewed the car. There was some scratches trim on the exterior and interior. This dealer does not have an interior delivery bay. You drive it off the lot in the exterior. Word of caution: don’t take your car off the lot at night in the dark!
I brought back to show the scratches and the sales manager Serge didn’t really care.
I am still getting used to it, the Grand Cherokee. But I see the sales guy has already left this shop (they never ever stick around) and it’s too bad because he was the most courteous and professional person I dealt with at Courtesy.
I’m not happy. I made a mistake. And I think everyone should know. Courtesy is not as courteous. I been back to fix a scratch on the instrument panel glass and they made it worse. No apologies. Nothing.
I barely drive it. Two months later just less than 1,000km.
1. Don’t take the car off the lot in the dark.
2. Don’t take the car if you feel pressured or rushed.
3. Take lots of pictures when and if you bring your Jeep to Courtesy for service. They will damage it in their custody.
4. And test drive the actual car before you sign the purchase agreement.
5. Sales team won’t be there to support you when you have a problem. So if you buy from Courtesy, make sure you get the lowest price possible. And never buy on the spot.
I wish I can say it was amazing. If it wasn’t for Theo, I would have made a bigger issue of my concerns. He was a nice guy. But he’s gone. So who cares now.