2 serious problems on this one visit:
1) I took my new Grand Cherokee Summit in for its very first oil change. When asking how much just an oil change will cost they cannot tell you up front. I asked for a synthetic oil change, they were not sure how much it costs, maybe $130.00 - $150.00 they thought, so I signed the invoice. When I got the Jeep back the bill was for $90.00. I though I got a good deal but the service manager says that was definitely not a synthetic oil they used for that amount. I also pointed out that I discussed that on the dealership web site that they have regular oil changes for $56.00 plus a free oil filter which then came to $52.00. Plus maybe an up charge for more oil for a Hemi. They could not explain the $90.00 charge which is what I paid. I still think I was overcharged for regular oil. They did not perform Piece of Mind Service either by accident which cost $85.00. so $90.00 for an oil change.....I am not sure on that one still.
2) When I got the Jeep home I noticed a new large deep scratch on the back bumper about 4 inches long. Called the dealership to ask about it, they never returned my calls so I had to drive back over. The conversations then turned to, that its my word against their word. So I showed them the pictures I happened to take 15 min before dropping the vehicle at their dealership, no scratch! They did take ownership of the scratch and fixed it but I was without my Summit for a week while in the body shop for the bumper removal and painting of a brand new Grand Cherokee Summit (What a shame!) The body shop was put in a bad spot but did a very good job looking after me and gave me a loaner to drive. They get good marks in my book, Wilf was excellent.
What I did not like about Courtesy Chrysler is that they do not take good care of your vehicle while in their possession, its not the first time I have had damage done there, hense the pictures.They also did not report the damage to me, someone must have known they scratched it. There is also no sincere apology or recognition of the damage by the dealership management or any follow up what so ever that it was fixed to my satisfaction. This will be the last time I will buy a vehicle from Courtesy Chrysler (this was my third by the way), and will certainly inform my friends of the risky service you can receive there. I will have to find another dealership to service my Summit now too.