We decided to venture out Saturday to look at new - rasmussenamandaj
We decided to venture out Saturday to look at new vehicles in St Albert, our first stop was St Albert Ford. Buying a new vehicle is a big deal, we were looking at 60+K and I found this both overwhelming and stressful. From the moment we walked in , It was uncomfortable, and no one really seemed happy. Once greeted, the pressure was on. The salesmen kept asking "If XXX do we have a deal today", "If I can do this do we have a deal today, I want your business". Long story short, once getting numbers the pressure to sign now was on, and my husband and I were not even given a minute to discuss things - I suggested he and I go for coffee, as this is a big expense and we needed to discuss things privately. The salesmen suggested we take said truck to have coffee, so feeling pressured- we did. After spending 2-3 hours there, I was relieved to be out of there and breathe.
McDonald's is right beside Ron Hodgson, my husband said "let's go have a look, my dad always has good things to say about them". From the second we walked in, it was a relaxed and comfortable environment, with employees smiling and not circling like vultures waiting for their next prey as in our previous experience. Ethan, with a HUGE smile, walked by and said "If there is anything I can help you with, let me know", after our previous experience; I had my game face on, knew what I wanted, and was straight to the point ( sorry Ethan, I expected the same pressure 😉). Ethan had my truck of interest pulled up for a test drive within 10 minutes, and off went. Now I have to credit Ethan a lot here, after driving a minivan for 9 years, I felt like I was driving a Ferrari, I know my husband looked concerned as I accelerated and LOVED the sound of that engine and I may or have may not have gone a little above the speed limit, while vocalizing my excitement.. Ethan was a champ and laughed and joked away with me, thank you!
Once back, I knew I wanted that truck, and Ethan was quick to get my numbers to James the Sales Manager, and James was prompt to bring them back out.
Let's talk James, he greeted us with a laid-back, no-pressure persona. He sat with us, I had my million and one questions (thank you for your patience), and not once did James seem inconvenienced. Once the numbers were given and everything was explained, James said he would give us time to talk. After having time to chat, and our overall experiences, this was a YES. I have to emphasize the experience is what really sold us. We got a better trade-in amount and the interest rate was significantly lower.
The staff overall: Every salesman we saw, had genuine smiles, they seemed happy and It provided an inviting environment.
The best for last: Sorry guys, as amazing as you were nothing tops Mike in finance, and laughs we had!!
As my husband and I sat in the evening reflecting on our day, and experience he said "With our experience today, I'll be buying my next vehicle from them".
Ron Hodgson - Your staff provides a 10/10
Thanks,
Nick & Amanda
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