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Shaw GMC Chevrolet Buick

4.4

246 Lifetime Reviews

4620 Blackfoot Trail SE, Calgary, Alberta T2G 4G2
Call (403) 207-1028

Top Reviewed Employees

Billy  Tran, Finance, Shaw GMC Chevrolet Buick

Billy Tran

Finance
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Trevor Gonsalves, Finance, Shaw GMC Chevrolet Buick

Trevor Gonsalves

Finance
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Sprague, Sales and Leasing Consultant, Shaw GMC Chevrolet Buick

Jason Sprague

Sales and Leasing Consultant
4.5
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jill Plewis, Financial Services Manager, Shaw GMC Chevrolet Buick

Jill Plewis

Financial Services Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

April 20, 2018

"Disapoitnted"

- Canuck

I took my truck in for the airbag recall they did the work a little while later I have a service air bag light on. Took it back to GMC and they say it had nothing to do with the recall. And it must be a sensor. Its just weird all of a sudden I'm having air bag problems. I talked to other mechanics on this they also say It's seems weird to them t all of a sudden I am having air bag problems. I will pay to get it fixed but will never deal with Shaw GMC again sorry to say.

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Employees Worked With

Samantha,D

April 03, 2018

"Ran up my bill and didn't fix the problem!"

- Simon M

Worst customer experience of my life. Avoid this service department at all costs. I brought my 2008 Equinox in Feb 6, 2018. I met with Virginia O'Dine (apparently does not work there anymore) and explained that I had issues with my doors not locking electronically, and that I had a warning light on that said Service Tire Pressure Monitor System (TPMS). I was told that they could fix the locks, but they could not do anything about the TPMS because one of my tires had a bulge and it was not safe to take it off and put it back on. BUT, no problem, because I could buy new tires from them for $700. I did not think I needed new tires (side note: I had purchased the tires from THIS dealership only a couple years previously!) but I was busy at work and trusted what I was being told so I simply agreed. Virginia told me the cost would be $1915. I said go ahead, put on the new tires, fix the TPMS, and fix the locks on the doors, thank you. I went to pick my car up a couple days later and paid $1915. That weekend I realized that the rear driver side door lock was still not working. I took the car back in. I was told that it needed a new actuator and that they could fix it for another $700. I tried to explain to them that when I first came in I was experiencing issues with multiple locks, and that they had quoted me a price (which I paid) to fix them. I didn't agree to pay that price to fix some locks and then leave some of them broken. They said this was a communication error, and they were sorry for not letting me know that the cost was only to fix the passenger door lock. They acknowledged that this was a mistake on their end. However, they were not prepared to offer me a refund or a discount. Then, while I was dealing with this issue (speaking with assistant service manager Janece Crocker and service manager Michael Tichbourne over a period of weeks) my TPMS light came back on! Essentially, they had not fixed any of the problems I had come in with, and charged me almost $2,000. I could not believe they refused to offer a refund or even to fix the problem. Eventually, after A LOT of arguing and wasted time, I was offered a refund of $280. I was simply too busy to keep arguing and fighting with these people, so I took the refund and took my car elsewhere to have the work completed. I am extremely dissatisfied and I feel that I was scammed. I was also treated very poorly by assistant service manager Janece Crocker. Michael Tichbourne was a slight improvement, but I am still perplexed at how this situation was dealt with. I am not someone who normally writes reviews or complains, but I have never had an experience like this and I would warn anyone who is considering this service center that they are crooks. They will find reasons to run up your bill, and the quality of the service is 0 out of 10 as far as I'm concerned.

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Employees Worked With

Michael Tichbourne

March 22, 2018

"2016 Chev 3500"

- Andrew

Bought a 2016 Chev 3500HD last month at Shaw. Had bad experiences at other dealerships and from the moment I met Josh the whole process was very easy. Josh was awesome to deal with, told him what I was looking for and my budget and he had a truck for me almost immediately. Loving the truck so far, and would recommend Josh/Shaw to anyone I know looking to buy a truck!

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Employees Worked With

Josh Rogers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

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Photos & Amenities

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
Shaw GMC Chevrolet Buick, Calgary, AB, T2G 4G2