Shaw GMC Chevrolet Buick

I scheduled an appointment with Shaw GMC to have the oil changed on my 2012 GMC Terrain on March 11th. When I arrived, one of the service associates assisted me. I provided him with a $50 coupon and asked w changed on my 2012 GMC Terrain on March 11th. When I arrived, one of the service associates assisted me. I provided him with a $50 coupon and asked what the total cost would be. He advised that he would provide the final price at the end of the service because he could not apply the coupon at that moment. After waiting approximately one hour and fifteen minutes for what was supposed to be a basic oil change, I was presented with a bill totaling $162. When I reviewed the invoice, I noticed that although the coupon had been applied, there was an additional inspection charge of approximately $100 that I had never authorized. I questioned the associate about why this inspection was performed without my approval. The same individual who initially assisted me stated that he had mentioned they would do a “walk around” of the vehicle, which was never explained as an additional paid service. At no point did I consent to any work other than an oil change. I requested to speak with a manager immediately. After waiting about 10 minutes, the same associate returned without the manager and informed me that the inspection charge had been waived. This situation was extremely concerning, as the work had been added without my authorization. When I booked the appointment, I was very clear that I only wanted an oil change. I originally purchased this vehicle brand new from this dealership in 2011, which makes this experience even more disappointing. Unfortunately, this was one of the worst customer service experiences I have had at a dealership. The lack of transparency and the attempt to add services without proper authorization was both frustrating and embarrassing. In the end, I paid $102 for the oil change. Based on this experience, I will not be returning to Shaw GMC for service and would not consider purchasing another vehicle from this dealership in the future. More

Hubby and I recently bought a 2023 GMC Sierra from Connar. We cannot say enough how amazing he was to deal with! Normally I have anxiety around buying cars and hate the experience. Not this time. It w Connar. We cannot say enough how amazing he was to deal with! Normally I have anxiety around buying cars and hate the experience. Not this time. It was a completely different experience and now this is the only dealership I ever want to deal with. More

When I was shopping for a vehicle recently, Jackie was super kind, knowledgeable, and answered every question I had in detail!!! She was eager to share any information she had, which made my experience so super kind, knowledgeable, and answered every question I had in detail!!! She was eager to share any information she had, which made my experience so amazing. I highly recommend Jackie to anyone who is coming in on the hunt for a new vehicle/ or has any questions in regards to same!! More

Jackie at Blackfoot Auto Loans was absolutely amazing to work with! She went above and beyond to help me find my dream vehicle and made the entire process smooth and stress-free. Jackie was knowledgeable, p work with! She went above and beyond to help me find my dream vehicle and made the entire process smooth and stress-free. Jackie was knowledgeable, patient, and truly listened to what I wanted, making sure I felt confident every step of the way. I couldn’t be happier with my experience or my new vehicle. If you’re looking for someone who genuinely cares and delivers great results, I highly recommend Jackie at Blackfoot Auto Loans! More

Jackie is outstanding on the auto loans team—professional, patient, and incredibly knowledgeable, she makes financing clear, stress-free, and always works hard to secure the best possible o team—professional, patient, and incredibly knowledgeable, she makes financing clear, stress-free, and always works hard to secure the best possible options for her clients. More

Dealt with the Blackfoot Auto Loans team, super helpful and friendly staff. Thanks again, Jackie! and friendly staff. Thanks again, Jackie! More