DO NOT PURCHASE A VEHICLE FROM SUMMIT GMC IF YOU ARE AN OUT OF TOWN BUYER !!
I purchased a used 2016 GMC from Summit 2 weeks ago. (Around Dec.2, 2020). I am not from Fort McMurray and was not real comfortable buying this truck only ever seeing it in pictures and talking to the salesperson. I’ve driven many of these very similar trucks and I knew exactly the kind of truck I was looking for. This truck looked great, so I inquired. After talking with the salesperson, I was assured that this truck was in Mint condition. I specifically asked if there were any dents, scratches, rust or anything on the body of the truck. I had the vehicle Carfax and the AMVIC mechanic fitness test and all looked good.
I asked about the body of the vehicle several times and was very specific if there were any thing other than the typical wear and tear like some minor rock chips. I was again assured that there was nothing wrong with this truck and that it was in mint condition.
I purchased the truck sight unseen and it was delivered to me early one morning. Right to my door which was nice. It was dirty from the delivery so at noon on that same day I washed the truck to check it out with my own eyes. I was very upset to see 2 decent sized chips on the doors. One on the driver door and one on the passenger door. Both the size of a dime and down to the primer. I was also very disappointed to see that down the driver side of the door, from the front of the front door to the back of the back door there were 3 or 4 decent scratches running at least 4 feet long. You can only see these scratches when it’s clean and if you are within 3 feet of the truck, but non the less this is exactly what I asked about and was told there was nothing wrong.
One manager even told me that the truck was good when it left their shop and wondered if in the 4 hours that I had the truck, if something happened to it. I said oh ya, 2 decent rock chips, one on each side and a 4 foot scratch happened to me all in 4 hours when I drove it for 10 minutes in total. He said they never saw anything wrong with the truck. Then after talking to a higher manager, he admitted that they did notice these things but called it normal for a used truck. I disagreed but said even if it was normal in their eyes, those things should have been disclosed to me as I specifically asked about that.
I gave them a chance to fix the truck. I took the truck to a local Edmonton GM dealership and got a quote to fix these issues. $2,600 to repaint the doors. I then asked about only power polishing the doors to get the scratches out. That cost is $425. I asked Summit to at least cover the power polishing cost and they would not do anything. They have told me that this amount of damage is normal wear and tear and that is should have been expected. They then said that our business is not a fit and that I should not shop there anymore. And I never will again and strongly recommend that no one does. They took advantage as I was an out of town buyer.