"Kick ass ladies running this service department! "
Keep up the super service girls!!! Quick and efficient even though it was busy. There were kids in vests cleaning up the breezeway. Thanks for the good experience.
Employees Worked With
Other Employees :
"Disappointing,very poor communication,overpriced "
Called in @ 7:30am to schedule appointment
10:00 appointment made and told will diagnose/repair same day if vehicle is here by 12:00 and would inform me of their findings
prior to doing any repairs
Vehicle arrived well before 10:00am
I called in at approx 2pm because hadn't heard from them with diagnosis
Informed that laws had changed and needed to give written or verbal consent before any work could be done (apparently have vehicle towed there,scheduling a 10:00 appointment was not consent enough) since first employee failed to “time stamp” my authorization to diagnose from the original telephone conversation at 7:30 . Then informed it would be a minimum $245/hr to diagnose. I informed them the error code was P1682
She replied with “Thanx but we will diagnose it properly “
So after 2pm vehicle still not diagnosed
I will update review as i am further let down or lied to or further taken advantage of
I purchased a 2016 CRV EX second hand from this dealership. It was the single largest purchase I have ever made and I made it with the intent to keep the vehicle for decades. Prior to purchase I asked to have the windshield replaced as it was cracked pretty badly. Unbeknown to me the vehicle had a heated windshield. They replaced it with a cheaper regular windshield so now the vehicle does not have that option. Stains were supposed to be removed from the seats both front and rear before pickup but never were. I would have liked to leave the vehicle with them to clean it proper but with the hours I work its just not possible to make repeated visits to the dealership. The most disappointing thing was realizing the vehicle had been in a significant accident probably a roll over. The car fax came up clean however upon close inspection I noticed the entire inside roof liner had water stains front to back. The chrome tie downs in the rear interior were rusted and seized indicating an extended period the interior had been exposed to the elements. The probably occurred while sitting in a compound waiting for repair. When I removed the spare tire I found the containment full of gravel and dirt also indicative of a roll over. I have seen these tell tail signs before as I worked in automobile recycling many years ago and I should have exercised more due diligence. If your going to buy a used vehicle from here pay close attention to details and expect to make multiple visits before the vehicle is ready for pick up.
Employees Worked With
I dont recal the name of the salesman but I also delt with the sales manager.