"We are unhappy with our service experience. We took our..."
We are unhappy with our service experience. We took our vehicle in to fix our starting issue and we had a check engine light on which we assumed was related to the starting issue. They called us and told us why our vehicle was not starting and also told us of a couple other minor issues of a license plate light burnt out and our hood struts needing replacing. We authorized fixing the issues except the struts as they held ok for us and didn’t see the necessity of changing them out at the time. Our bill came to around $800 and we came to pick up the vehicle. We started it and the check engine light was still on. We went back in to the service department and indicated this and assumed they just didn’t clear the code. The rep checked out and said there light was on because of a miss fire and some sort of temperature issue which apparently had no relation to our starting issue. We asked why we weren’t told of this when they were going over our vehicle the first time and the service tech said we didn’t ask for us to investigate the check engine light…what??? We are not mechanics, our vehicle sometimes doesn’t start, we assumed the check engine light was because of that. Also, we didn’t ask you to look at our hood struts or license plate light but you informed us of those issues. Like I said, not happy and we will not be getting this dealership Service Centre to fix our issue and will be going elsewhere.
"Their sevice department is absolutely top notch, special..."
- Terry P B
Their sevice department is absolutely top notch, special thanks to all the four young team members and their supervisor in the oil & lube bay who helped me get at my 2007 equinox transmission dip stick which was not easy. Lots of good advice from their service team.
Employees Worked With
Other Employees :
Four young guys and girl in oil and lube bay
"Dealership ok people ok some don’t need to be there...."
Dealership ok people ok some don’t need to be there. Taylor soon to be sales gal very knowledgeable on product, professional start to finish, crosses her “T” and dots her I. Can’t say enough she is focused and gets the job done.