Back

Kipp Scott GMC Buick

Red Deer, AB

4.6
110 Reviews

6841 50th Ave

Red Deer, AB

T4N 4E2

Directions
Sort by

110 Reviews of Kipp Scott GMC Buick

March 18, 2023

After dealing with Whitney, this dealership is definitely discriminating against Natives. My personal experience was absolutely horrid. She demanded a new status card, which is hard because of the backlog d More

by constructiongal33
Overall Experience
Recommend Dealer
No
Employees Worked With
Jeremy Fontaine, Whitney Arnold
Mar 18, 2023 -

constructiongal33 responded

Not to mention that she said this was GMC Canada's policies. Which is a flat out lie, seeing how Sherwood Park GMC had no issue using my status card and sold me the identical truck Kipp Scott has.

Mar 18, 2023 -

constructiongal33 responded

Ryan, a salesman at Kipp Scott, said if I didn't have a atatus card at all, he would sell me the truck. I was heated with that remark also. So in other words, if I were non native, I could purchase this truck. He said ""Yes".

Mar 18, 2023 -

constructiongal33 responded

Ryan wasn't the salesman, it was Mathieu Giguere

Mar 20, 2023 -

Kipp Scott GMC Buick responded

Good morning Jane, Thank you again for taking my call on Saturday, I have just sent you the email we discussed for you to review regarding the government rules on the GST exemption that we follow. I'd also like to apologize again for your poor experience, we haven't dealt with a expired card before and could have done more research before proceeding. I will follow up with a phone call shortly, have a wonderful day, Mike Samson - General Manager

Mar 20, 2023 -

constructiongal33 responded

Good morning Mike. I would actually like to point out the fact that your business HAS dealt with "expired " status cards before. I have proof from Samson Cree Nation of letters written on band members behalf. This shameful treatment has nothing to do with the government's policy. ..Whitney said it was GMC Canada's Policy specifically not to accept "expired " status cards but letters from the band was acceptable. My letter from my Chief was not accepted, however letters from Samson Cree were.

Mar 20, 2023 -

constructiongal33 responded

I didn't realize that Whitney spoke for ALL of GMC Canada. I am reaching out to them also, just to ensure she doesn't represent GMC CANADA Thank you

Mar 20, 2023 -

Kipp Scott GMC Buick responded

Hello, As we discussed I am happy to talk with your Chief to review with him, he can contact my on my direct line at 403-356-6852. Thank you.

February 25, 2023

Very good and timely service I was very happy with the service I got thank you More

by John bell
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andy Parkins
Mar 06, 2023 -

Kipp Scott GMC Buick responded

Hi, we are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 28, 2023

The staff are always pleasant and very knowledgeable about my vehicle. I commend their professionalism. More

by Pamela.Martin
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Maddox, Richard Saunders
Feb 09, 2023 -

Kipp Scott GMC Buick responded

Hi Pamela, we're glad to hear you found our staff was so knowledgeable and helpful. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2023

Clayton and Calvin were great to deal with. We would highly recommend the dealership and these 2 gentlemen if you’re looking for a GM product. More

by kkatch
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Clayton Jordan, Calvin Kokotailo, Andy Parkins, Josh Browning
Feb 09, 2023 -

Kipp Scott GMC Buick responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience. Please let us know if we can ever help you in the future.

November 17, 2022

Stopped in to get service while waiting inside to have my truck serviced another truck pulled up behind me. Still waiting the service guy goes out to truck behind me jumps in and goes around and started to More

by Norm Dubois
Overall Experience
Recommend Dealer
No
Employees Worked With
Carlos Sanchez
Nov 17, 2022 -

Kipp Scott GMC Buick responded

Hello Norm, Thank you for sharing your feedback, I spoke to Carlos and the client who's vehicle we pulled in was here before you but checked in through our main drive thru by mistake. We apologize if this upset you and hope it doesn't prevent you from any future visits. If you would like to discuss this further please contact our General Manager Mike Samson on his direct line at 403-356-6852. Thank you and have a wonderful day!

Nov 17, 2022 -

Norm Dubois responded

I don't think we will be returning as this is not the only the first. My wife's Xt5 once for oil leaking after a service and low tires on a 2nd service. Also on a recall on my denali2020 had to bring it back three times to have it repaired. Not sure but i think pike wheaton can continue warranty maintenance on our vehicles.Thank you

Nov 17, 2022 -

Kipp Scott GMC Buick responded

We are sad to hear that and understand you have options when servicing your vehicles. You are correct that you can visit any GM store for warranty on your 2020 Denali, when it comes to your wife's XT5 Kipp Scott Cadillac is the only Certified Warranty dealership in Central Alberta. We have just opened a new Dedicated Cadillac facility with dedicated staff, we are always happy to help when we can. Would you like our General Manager contact you to discuss your previous visits?

Nov 17, 2022 -

Norm Dubois responded

When you lose trust with your dealership ?

Nov 17, 2022 -

Kipp Scott GMC Buick responded

We understand you haven't enjoyed your recent visits and apologize for any errors on our end. If you have lost trust in us we understand that you won't be retuning to our dealership. If we can ever assist or you have any questions we can help with please don't hesitate to contact us.

October 10, 2022

The staff- Denise & Mitch were friendly & professional & gave excellent service & was completed when promised. I was happy to get the chip put in for my heated seats! Donna, shuttle driver was pleasant & ar More

by bcdolan5
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Maddox, Denise Hansen
Oct 31, 2022 -

Kipp Scott GMC Buick responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience. Please let us know if we can ever help you in the future.

July 13, 2022

Once again I find myself back at KippScott GMC to drag my old GMC into the 21 Century. A Retrosound radio. Thanks to Drew, rounding up the parts, Matt, service writer & Daryl the tech. I did inquire a More

by jnieuwejaar
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Daryl, service tech, Drew Virk, Matt Smith
July 10, 2022

Everyone at Kipp Scott is amazing, thank you for the great service and even better customer experience More

by Rhornbrook
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
August Duiker, Patrick Howse
July 07, 2022

Kipp Scott is great to deal with in the service, parts and sales dept. Truly wonderful people! More

by Cwolfe7135
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shayna Friesen
July 05, 2022

Matthieu was awesome I highly recommend using Kipp Scott and the service and sales department are the best in red deer More

by Dalegosnell
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mathieu Giguere
1
...