Kipp Scott GMC Buick

constructiongal33 responded

Not to mention that she said this was GMC Canada's policies. Which is a flat out lie, seeing how Sherwood Park GMC had no issue using my status card and sold me the identical truck Kipp Scott has.

constructiongal33 responded

Ryan, a salesman at Kipp Scott, said if I didn't have a atatus card at all, he would sell me the truck. I was heated with that remark also. So in other words, if I were non native, I could purchase this truck. He said ""Yes".

constructiongal33 responded

Ryan wasn't the salesman, it was Mathieu Giguere

Kipp Scott GMC Buick responded

Good morning Jane, Thank you again for taking my call on Saturday, I have just sent you the email we discussed for you to review regarding the government rules on the GST exemption that we follow. I'd also like to apologize again for your poor experience, we haven't dealt with a expired card before and could have done more research before proceeding. I will follow up with a phone call shortly, have a wonderful day, Mike Samson - General Manager

constructiongal33 responded

Good morning Mike. I would actually like to point out the fact that your business HAS dealt with "expired " status cards before. I have proof from Samson Cree Nation of letters written on band members behalf. This shameful treatment has nothing to do with the government's policy. ..Whitney said it was GMC Canada's Policy specifically not to accept "expired " status cards but letters from the band was acceptable. My letter from my Chief was not accepted, however letters from Samson Cree were.

Kipp Scott GMC Buick responded

Hello Norm, Thank you for sharing your feedback, I spoke to Carlos and the client who's vehicle we pulled in was here before you but checked in through our main drive thru by mistake. We apologize if this upset you and hope it doesn't prevent you from any future visits. If you would like to discuss this further please contact our General Manager Mike Samson on his direct line at 403-356-6852. Thank you and have a wonderful day!

Norm Dubois responded

I don't think we will be returning as this is not the only the first. My wife's Xt5 once for oil leaking after a service and low tires on a 2nd service. Also on a recall on my denali2020 had to bring it back three times to have it repaired. Not sure but i think pike wheaton can continue warranty maintenance on our vehicles.Thank you

Kipp Scott GMC Buick responded

We are sad to hear that and understand you have options when servicing your vehicles. You are correct that you can visit any GM store for warranty on your 2020 Denali, when it comes to your wife's XT5 Kipp Scott Cadillac is the only Certified Warranty dealership in Central Alberta. We have just opened a new Dedicated Cadillac facility with dedicated staff, we are always happy to help when we can. Would you like our General Manager contact you to discuss your previous visits?