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Kipp Scott GMC Buick

Red Deer, AB

4.7
114 Reviews
Call Dealership (403) 812-0372
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6841 50th Ave

Red Deer, AB

T4N 4E2

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114 Reviews of Kipp Scott GMC Buick

September 06, 2023

Just wanted to say thanks to the great staff Andy P, Mike S and the great service techs from taking a problematic engine to road safe in less than a day!! Not always a fun thing to do but these gentlemen mad More

by Kyleibbotson
Recommend Dealer
Yes
Employees Worked With
Mike Samson, Andy Parkins
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Helpful
August 13, 2023

Had the first oil change for my 2022 Buick Encore GX. Tyler was most helpful, courteous and professional. Kudos to him and his team! Waiting at the customer lounge during the oil change was a pleasure. More

by gerryf61
Recommend Dealer
Yes
Employees Worked With
Tyler (Oil Change)
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Helpful
August 13, 2023

Khristine is a welcoming voice when calling this location. Each and every time, she is the perfect Receptionist to answer my calls > interested, tone of voice, alert, friendly, etc. Never underesti More

by Linda Bird
Recommend Dealer
Yes
Employees Worked With
Khristine, Receptionist
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Aug 14, 2023 -

Linda Bird responded

Please see my review for Khristine. I've had many occassions to call your dealership, and found her 'on top of her game' each time. Someone might try to steal her !! She's a very valuable asset to your business.

Helpful
May 18, 2023

Sales guy wasn’t up to speed on the HD trucks and I wouldn’t recommend buying a black vehicle from them as I have to now take it to get professionally polished because of scratches on a 100k+ truck. Th More

by Woodhogdevin
Recommend Dealer
No
Employees Worked With
Sales manager
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May 18, 2023 -

Kipp Scott GMC Buick responded

Hello, We looked into your concerns and agree our Salesperson's knowledge isn't where the majority of our staff are, he is new to the GM world and we will use this feedback to continue working with him on his training. We'd also like to apologize our polish job wasn't up to your satisfaction, we do use another company that we are happy to have a second look at no charge to you at your convenience. If you would like to discuss this further please contact myself (Mike Samson - General Manager) on my direct line 403-356-6852 Have a wonderful day.

Helpful
March 18, 2023

After dealing with Whitney, this dealership is definitely discriminating against Natives. My personal experience was absolutely horrid. She demanded a new status card, which is hard because of the backlog d More

by constructiongal33
Recommend Dealer
No
Employees Worked With
Jeremy Fontaine, Whitney Arnold
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Mar 18, 2023 -

constructiongal33 responded

Not to mention that she said this was GMC Canada's policies. Which is a flat out lie, seeing how Sherwood Park GMC had no issue using my status card and sold me the identical truck Kipp Scott has.

Mar 18, 2023 -

constructiongal33 responded

Ryan, a salesman at Kipp Scott, said if I didn't have a atatus card at all, he would sell me the truck. I was heated with that remark also. So in other words, if I were non native, I could purchase this truck. He said ""Yes".

Mar 18, 2023 -

constructiongal33 responded

Ryan wasn't the salesman, it was Mathieu Giguere

Mar 20, 2023 -

Kipp Scott GMC Buick responded

Good morning Jane, Thank you again for taking my call on Saturday, I have just sent you the email we discussed for you to review regarding the government rules on the GST exemption that we follow. I'd also like to apologize again for your poor experience, we haven't dealt with a expired card before and could have done more research before proceeding. I will follow up with a phone call shortly, have a wonderful day, Mike Samson - General Manager

Mar 20, 2023 -

constructiongal33 responded

Good morning Mike. I would actually like to point out the fact that your business HAS dealt with "expired " status cards before. I have proof from Samson Cree Nation of letters written on band members behalf. This shameful treatment has nothing to do with the government's policy. ..Whitney said it was GMC Canada's Policy specifically not to accept "expired " status cards but letters from the band was acceptable. My letter from my Chief was not accepted, however letters from Samson Cree were.

Mar 20, 2023 -

constructiongal33 responded

I didn't realize that Whitney spoke for ALL of GMC Canada. I am reaching out to them also, just to ensure she doesn't represent GMC CANADA Thank you

Mar 20, 2023 -

Kipp Scott GMC Buick responded

Hello, As we discussed I am happy to talk with your Chief to review with him, he can contact my on my direct line at 403-356-6852. Thank you.

Helpful
February 25, 2023

Very good and timely service I was very happy with the service I got thank you More

by John bell
Recommend Dealer
Yes
Employees Worked With
Andy Parkins
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Mar 06, 2023 -

Kipp Scott GMC Buick responded

Hi, we are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
January 28, 2023

The staff are always pleasant and very knowledgeable about my vehicle. I commend their professionalism. More

by Pamela.Martin
Recommend Dealer
Yes
Employees Worked With
Mitch Maddox, Richard Saunders
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Feb 09, 2023 -

Kipp Scott GMC Buick responded

Hi Pamela, we're glad to hear you found our staff was so knowledgeable and helpful. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
January 10, 2023

Clayton and Calvin were great to deal with. We would highly recommend the dealership and these 2 gentlemen if you’re looking for a GM product. More

by kkatch
Recommend Dealer
Yes
Employees Worked With
Clayton Jordan, Calvin Kokotailo, Andy Parkins, Josh Browning
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Feb 09, 2023 -

Kipp Scott GMC Buick responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience. Please let us know if we can ever help you in the future.

Helpful
November 17, 2022

Stopped in to get service while waiting inside to have my truck serviced another truck pulled up behind me. Still waiting the service guy goes out to truck behind me jumps in and goes around and started to More

by Norm Dubois
Recommend Dealer
No
Employees Worked With
Carlos Sanchez
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Nov 17, 2022 -

Kipp Scott GMC Buick responded

Hello Norm, Thank you for sharing your feedback, I spoke to Carlos and the client who's vehicle we pulled in was here before you but checked in through our main drive thru by mistake. We apologize if this upset you and hope it doesn't prevent you from any future visits. If you would like to discuss this further please contact our General Manager Mike Samson on his direct line at 403-356-6852. Thank you and have a wonderful day!

Nov 17, 2022 -

Norm Dubois responded

I don't think we will be returning as this is not the only the first. My wife's Xt5 once for oil leaking after a service and low tires on a 2nd service. Also on a recall on my denali2020 had to bring it back three times to have it repaired. Not sure but i think pike wheaton can continue warranty maintenance on our vehicles.Thank you

Nov 17, 2022 -

Kipp Scott GMC Buick responded

We are sad to hear that and understand you have options when servicing your vehicles. You are correct that you can visit any GM store for warranty on your 2020 Denali, when it comes to your wife's XT5 Kipp Scott Cadillac is the only Certified Warranty dealership in Central Alberta. We have just opened a new Dedicated Cadillac facility with dedicated staff, we are always happy to help when we can. Would you like our General Manager contact you to discuss your previous visits?

Nov 17, 2022 -

Norm Dubois responded

When you lose trust with your dealership ?

Nov 17, 2022 -

Kipp Scott GMC Buick responded

We understand you haven't enjoyed your recent visits and apologize for any errors on our end. If you have lost trust in us we understand that you won't be retuning to our dealership. If we can ever assist or you have any questions we can help with please don't hesitate to contact us.

Helpful
October 10, 2022

The staff- Denise & Mitch were friendly & professional & gave excellent service & was completed when promised. I was happy to get the chip put in for my heated seats! Donna, shuttle driver was pleasant & ar More

by bcdolan5
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
Yes
Employees Worked With
Mitch Maddox, Denise Hansen
Report | Print
Oct 31, 2022 -

Kipp Scott GMC Buick responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience. Please let us know if we can ever help you in the future.

Helpful
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