Mitch Mapatac was great to deal with. I told him what I was looking for in a vehicle and he had a few ready for me to look at and test drive. He was very professional and made me feel comfortable-no high-pressure sales tactics. I would definitely recommend him!
"2019 GMC Sierra 3500"
Wayne Ivan conducted the sale to us in a very professional manner.
His service was exceptional and we appreciate all he did to make the transition easy.
We took our 2005 GMC SIERRA 2500 in for service only to find the cost of repairs needed were more than anticipated, so we decided to purchase a new 2019 GMC Sierra 3500.
Wayne was there for us by phone and in person.
"trailer brake system"
I brought my truck in because the "service trailer brake" light kept coming on. After they looked at it for an hour and charged me $200, they said they could not find the problem and it would require up to 3 hours more of labor (at $169 per hour) to find the faulty wire. I took my truck home, without getting it fixed, and ended up asking a random mechanic about the issue. In literally 3 minutes he was able to find the issue by looking in his data base (didn't even look at the truck), and tell us where the wire was located and even the color of the wire! I can't believe I was charged $200 ($169 plus "misc shop fees") to have absolutely nothing done - especially when it was such an easy fix (and apparently a very common issue in these trucks). This is the second time I have brought my truck in to Shaganappi and both times and left without a resolution to my issue. I will not be back.
Employees Worked With