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I brought my edge in for a recall. The experience was... - Victoria
I brought my edge in for a recall. The experience was easy and fast and the shuttle driver , staff were amazing
Top Reviewed Service Specialists At This Dealership
Customer Experience Manager
Always great customer service. Service and sales always... - Rips
Always great customer service. Service and sales always take the time to answer questions and concerns.
Quick Lane Advisor
The service from all the staff in the service was... - John Mercier
The service from all the staff in the service was excellent. I will return for my next service
The service manager delivered on his promise, his example... - Ken
The service manager delivered on his promise, his example to his staff is what is missing from many other service providers.
When I realized I left my purse at home they offered me... - JULIE.VALIQUETTE
When I realized I left my purse at home they offered me other payment options and were even willing to let me go home to grab my card. This was sooo appreciated in an embarrassing situation.
The employees were very polite and courteous . The... - Sandy
The employees were very polite and courteous . The service was prompt and finished when promised. I will recommend Zender Ford.
Quick Lane Service Advisor
Great service every time needed . Kami Crerar is a very... - shazlehurst
Great service every time needed . Kami Crerar is a very knowledgeable and polite service advisor
Thank you to Jennifer in service and tech Eric. After... - Reneefocus2016
Thank you to Jennifer in service and tech Eric. After dealing with Kentwood ford and having 4 clutch replacements in the last 4 years and sherwood ford and them doing nothing, they actually listened to what I was telling them. WheI had to have my computer system completely replaced and I just had the 5th clutch replacement but because the tech actually took the time to go through the car, he actually found a leak at the valve cover that the previous dealerships didn't find, probably because they weren't looking. I have never gotten such good service from a dealership and really hope this is the last time the car has to go back in. Thank you city ford for actually going above and beyond to actually take the time to diagnose the car.
I receive fast, friendly service every time I am... - sackett
I receive fast, friendly service every time I am there.
Staff is knowledgeable and always ready to help.
Excellent service department. Easy to work with,... - marcel
Excellent service department. Easy to work with, knowledgeable, and very accommodating.
I have always had the utmost of service with Waterloo... - Ctlong-27
I have always had the utmost of service with Waterloo Ford. From my sales person Ron going then extra mile to the service department even jumping through hoops to help me out with vehicle issues when I was also having a family emergency out of province. The people I have worked with have always been straight forward and not tried to gouge me like other businesses would. I have bought 4 vehicles from Waterloo Ford now and keep going back for service because of the great service they do offer.
Been going there for years, I have always been looked... - tcgayton
Been going there for years, I have always been looked after in regards to my Ford Maintenance.
I had my tire change at Marlborough Ford last 20th of... - Cesar Chan
I had my tire change at Marlborough Ford last 20th of March 2021, Saturday. I was not satisfied with the workmanship the serviceman provided because after the job was done my remote start won’t work. Before coming to Marlborough Ford on that day, I used my remote starter, and it was working fine. I proceeded to the Ford service centre to get the job done. After the tire change was done, I got the key, and pressed my remote start key to get the engine starting. The engine did not start running. I noticed an engine light on in front of the dashboard so I spoke to the service advisor the whole thing about the remote starter. He said that he can’t do anything, since the technician who should check is not available on Saturdays. So I was told to come back during the weekdays to get it checked and diagnosed. Besides, the service advisor said that there is no connection between the remote starter and the tire change. But I let him know that whenever I get a tire change or an oil change, I always see the engine light showing up on the dashboard. This engine showed up many times. I do not know how the tire change, or an oil change can affect the engine’s functionality, as well as the remote starter, but that thing always certainly happens. However, there could be a resetting of some sort to get the engine light off the dashboard, as I understand, there are safety features associated with this tire change or oil change. I consider this a job not fully done well, and it has to be fixed by Marlborough Ford as it was an INFERIOR WORKMANSHIP. I was disappointed. Last time, the engine light that showed up after a tire change was fixed without any cost by Ford’s technician. The technician only took him 15 minutes to resolve the engine light. Then my remote starter began working again. I proceeded with my appointment already booked for 26th of March. I never had any choice but take a day away from work without pay. When I came to Marlborough Ford on this day, 26th of March 2021, Friday, I was told that I needed to pay $100+ to authorize the engine diagnosis. I did not agree with the payment since I understand it was too much for me to pay that amount, and then, it becomes precedence that I will have to pay this engine diagnosis again whenever I get my tire change, or my oil change. Marlborough Ford service advisors are sometimes cruel, and they have no room for compassion and kindness. They only think of their profits to make more money. They do not care about their customers. So, I went away taking my car back, and left. MY EXPERIENCE WITH MARLBOROUGH FORD’S SERVICE WAS NIGHTMARISH, SICKENING, DISAPPOINTING, AND FRUSTRATING. I hope their service advisors will change for the better, and improve their service.
Always prompt, checks with me before work is done,... - Janet
Always prompt, checks with me before work is done, provides a means to get home if the repairs will take longer than a couple of hours.
Just unhappy, my truck burn 3 times same light bulb I... - kojnik123
Just unhappy, my truck burn 3 times same light bulb I ask if they can check the cables , they told me even I have bumper to bumper Inshurence they can do it ok then I ask to change the bulb it take from 7:30 till 2:30 so I don’t recommend to go there
It was Great to have Jenn in the truck shop to help us... - newquest
It was Great to have Jenn in the truck shop to help us with our Vehicle great service
Service department is excellent! Used to go to North... - happygal
Service department is excellent! Used to go to North Star Ford in Crowfoot and they are terrible to deal with. First time I used Universal Ford I was extremely impressed and will only take my vehicle to Universal Ford. If their sales department is anything like their service department you are in good hands! Fiona Rea and Dagg Adams are extremely helpful. They will keep you posted on the status of your vehicle and answer all your questions. 10/10 by far!! Thank you for the great service.
Went in to have my remotes fixed and batteries replaced,... - ghaines61
Went in to have my remotes fixed and batteries replaced, excellent service reassembled my remotes properly as I had not - highly recommend this dealership love my F150.
Chelsea in service department is amazing. She is very... - Jonathan Mallari
Chelsea in service department is amazing. She is very helpful and knowledgeable. She is an asset to Woodbridge Ford. We changed our tire by ourselves and I told her about air pressure monitoring fault but she Nanay to fix it with service department in just 10 minutes. Amazing service!
I have had my F-150 serviced exclusively at Kentwood Ford... - shillerca
I have had my F-150 serviced exclusively at Kentwood Ford for years. There have been a couple of hiccups over the years, but they always made it right.
A service two days ago went well until I got home and read my invoice and charge slip closely. There was a small discrepancy, I was overcharged.
I tried to call a few times the next day but, could not get through to service. They must have been busy.
I went in the following day when I was running errands. The least I expected was a refund for the difference, and a sincere apology. All I got was a refund for the difference.
The assistant manager said there was nothing she could could do. I was asking for a discount on my next service. Intending to come back for my next service, because mistakes happen, but there should be some recompense. It's called "Customer Service".
This is a significant fail that would have cost them next to nothing to make amends. Now I am planning to find a new dealership to buy and service my next truck at, and the remaining services of this one.
I took my 2014 Edge in to Boundary for oil change and... - tcole2010
I took my 2014 Edge in to Boundary for oil change and winter tires. While it was in the dealership they performed an inspection and discovered that a tie rod end needed replacing. Miles managed to make that happen while my vehicle was still in at Boundary that day. He also made sure that the Shuttle driver was able to get me to work on time and pick me up at the end of the day. Great service! Thanks
Phoned to book an appointment because my thermostat was... - Ted
Phoned to book an appointment because my thermostat was shot. Told them to check the passenger window it was not working. That cost 295.00 and they didn't replace the thermostat or fix the window. had to wait for them to order one from Edmonton. I could of got one at Canadian tire. Brought it back to get it changed out and that cost over 300.00. So basically about 600.00. Complete rip off. They have a xxxx of a racket going on there. Don't recommend them at all.
Services is horrible. Can’t do the simplest oil change on... - Zacthomas
Services is horrible. Can’t do the simplest oil change on my investment. Almost blew up my 140k truck. Unresponsive and lie About man power to finish work promptly. the management is over payed to sit and do nothing. I do not recommend them. They Tell me they will give me a ride home, I sit for over a hour. nothing to see they didn’t fix my truck again and it’s still leaking out of the oil filter. So instead of fixing the filter housing and giving me a working product and not wasting my time they cheap out do nothing and my truck is still leaking. The manager talks to you as if you know nothing about your equipment you have invested in.you can’t afford critical errors like this
Brought my truck in for service and mike the service... - truck1986
Brought my truck in for service and mike the service manager were able to help and get me on my way fast and for a good price, would highly recommend this place
Caring, Friendly, best customer service around - pambusby
These people really care about their customers. They bend over backwards to make sure that you walk out of their business with a smile on your face.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
Cam Clark Ford Airdrie