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Kelly Molloy did a very good job and was very helpful and... - Alan
Kelly Molloy did a very good job and was very helpful and friendly. She explained very well the service done. It was not my first time to experience Kelly's great service. Even she is busy she is trying to give her best to answers all my questions regarding my car problem. Keep it up!
Top Reviewed Service Specialists At This Dealership
Efficient, friendly and professional technicians. This... - ahmuellerb8n
Efficient, friendly and professional technicians. This dealership has been servicing my vehicle for over 8 years. Trustworthy.
Service Appointment Coordinator
Very good service and customer care ,I got answers about... - Garry Singh
Very good service and customer care ,I got answers about my few questions regarding my vehicle
Quick Lane Advisor
I had really good service, my vehicle was done in a... - renait
I had really good service, my vehicle was done in a timely manner but I had unfortunate damage done to my vehicle that I reported & a picture was taken by an employee. Said he would get back to me. That was a week ago & I have heard nothing from them. I’m very disappointed.
Damian always looks after Me ,, Red carpet service .... - WB
Damian always looks after Me ,, Red carpet service .
Down to earth , easy to talk to.
Thanks Damian and the girls in service as well.
Very good service and sales. Happy with my Lincoln and... - vabackstrom
Very good service and sales. Happy with my Lincoln and the prompt friendly service. Would highly recommend this dealership and would buy again from here
Commercial Accounts Manager
Quick Lane Service Advisor
Thank you to Jennifer in service and tech Eric. After... - Reneefocus2016
Thank you to Jennifer in service and tech Eric. After dealing with Kentwood ford and having 4 clutch replacements in the last 4 years and sherwood ford and them doing nothing, they actually listened to what I was telling them. WheI had to have my computer system completely replaced and I just had the 5th clutch replacement but because the tech actually took the time to go through the car, he actually found a leak at the valve cover that the previous dealerships didn't find, probably because they weren't looking. I have never gotten such good service from a dealership and really hope this is the last time the car has to go back in. Thank you city ford for actually going above and beyond to actually take the time to diagnose the car.
Staff is very cordial and friendly. Willing to answer... - Pisorken
Staff is very cordial and friendly. Willing to answer questions and provide instructions when needed. I would recommend them to anyone. Very satisfied with last visit for service.
Excellent service department. Easy to work with,... - marcel
Excellent service department. Easy to work with, knowledgeable, and very accommodating.
I have work done on my brakes rotors. Took back after... - vectrouble
I have work done on my brakes rotors. Took back after issues and replaced rotors. Have issues again and now waiting for a response to on how the car is to be fixed. Have other issues from what was fixed before. I asked them to check in their system what was done and to call me to discuss the issues
Was good only thing I was not notified of recalls prior... - lisaivan
Was good only thing I was not notified of recalls prior to visit so was rather a long wait,but the service dept was good
I had my tire change at Marlborough Ford last 20th of... - Cesar Chan
I had my tire change at Marlborough Ford last 20th of March 2021, Saturday. I was not satisfied with the workmanship the serviceman provided because after the job was done my remote start won’t work. Before coming to Marlborough Ford on that day, I used my remote starter, and it was working fine. I proceeded to the Ford service centre to get the job done. After the tire change was done, I got the key, and pressed my remote start key to get the engine starting. The engine did not start running. I noticed an engine light on in front of the dashboard so I spoke to the service advisor the whole thing about the remote starter. He said that he can’t do anything, since the technician who should check is not available on Saturdays. So I was told to come back during the weekdays to get it checked and diagnosed. Besides, the service advisor said that there is no connection between the remote starter and the tire change. But I let him know that whenever I get a tire change or an oil change, I always see the engine light showing up on the dashboard. This engine showed up many times. I do not know how the tire change, or an oil change can affect the engine’s functionality, as well as the remote starter, but that thing always certainly happens. However, there could be a resetting of some sort to get the engine light off the dashboard, as I understand, there are safety features associated with this tire change or oil change. I consider this a job not fully done well, and it has to be fixed by Marlborough Ford as it was an INFERIOR WORKMANSHIP. I was disappointed. Last time, the engine light that showed up after a tire change was fixed without any cost by Ford’s technician. The technician only took him 15 minutes to resolve the engine light. Then my remote starter began working again. I proceeded with my appointment already booked for 26th of March. I never had any choice but take a day away from work without pay. When I came to Marlborough Ford on this day, 26th of March 2021, Friday, I was told that I needed to pay $100+ to authorize the engine diagnosis. I did not agree with the payment since I understand it was too much for me to pay that amount, and then, it becomes precedence that I will have to pay this engine diagnosis again whenever I get my tire change, or my oil change. Marlborough Ford service advisors are sometimes cruel, and they have no room for compassion and kindness. They only think of their profits to make more money. They do not care about their customers. So, I went away taking my car back, and left. MY EXPERIENCE WITH MARLBOROUGH FORD’S SERVICE WAS NIGHTMARISH, SICKENING, DISAPPOINTING, AND FRUSTRATING. I hope their service advisors will change for the better, and improve their service.
Just unhappy, my truck burn 3 times same light bulb I... - kojnik123
Just unhappy, my truck burn 3 times same light bulb I ask if they can check the cables , they told me even I have bumper to bumper Inshurence they can do it ok then I ask to change the bulb it take from 7:30 till 2:30 so I don’t recommend to go there
Just wanted a key cut but wasn't as simple as we... - charliesdognanny
Just wanted a key cut but wasn't as simple as we thought..Danielle and her manager went above and beyond to solve the issue.
Took my daughters 2018 Ecosport in and my 2018 F150 in... - greenersemaila
Took my daughters 2018 Ecosport in and my 2018 F150 in for a service appointment. They never mentioned they were going to do a tire rotation as well. My daughter had brand new tires put on the night before that ended up getting rotated and then they rotated my F150's that I did personally less than 10000kms ago? They just go by the computer and don't measure wear stated the service advisor? Also, my Fuel lug nut adapter key went missing for my rims? No support to get me one so I ended up getting support from KAL tire in Lloydminster for a $15 dollar charge...better than having my tires fall off. Make sure when you drop your vehicle off you ask if they plan on doing anything else even if its warranty or up for service. I will from now on
Team Ford has a great atmosphere and I have always... - Mikean538
Team Ford has a great atmosphere and I have always enjoyed my experiences with this company and will continue to be my go to for sales and service!
Very disappointed, used to be a nice place, but treat... - JL
Very disappointed, used to be a nice place, but treat the customer like a sh**t if you don't spend a lot of money on your services.
I have had my F-150 serviced exclusively at Kentwood Ford... - shillerca
I have had my F-150 serviced exclusively at Kentwood Ford for years. There have been a couple of hiccups over the years, but they always made it right.
A service two days ago went well until I got home and read my invoice and charge slip closely. There was a small discrepancy, I was overcharged.
I tried to call a few times the next day but, could not get through to service. They must have been busy.
I went in the following day when I was running errands. The least I expected was a refund for the difference, and a sincere apology. All I got was a refund for the difference.
The assistant manager said there was nothing she could could do. I was asking for a discount on my next service. Intending to come back for my next service, because mistakes happen, but there should be some recompense. It's called "Customer Service".
This is a significant fail that would have cost them next to nothing to make amends. Now I am planning to find a new dealership to buy and service my next truck at, and the remaining services of this one.
Really bad stealership , will make all sorts of promises... - lyonnesden
Really bad stealership , will make all sorts of promises & re-neg on all of them. Will hound you mercilessly on your phone with sales & service calls , & if you block that number they just use another line.
Booked an oil change for 9 am , at 5 pm they call & want to keep the truck overnight , FOR A SIMPLE OIL CHANGE ???
Seriously , DO NOT CONSIDER this stealership , will take you a long time to get the bad taste outta your mouth
Phoned to book an appointment because my thermostat was... - Ted
Phoned to book an appointment because my thermostat was shot. Told them to check the passenger window it was not working. That cost 295.00 and they didn't replace the thermostat or fix the window. had to wait for them to order one from Edmonton. I could of got one at Canadian tire. Brought it back to get it changed out and that cost over 300.00. So basically about 600.00. Complete rip off. They have a xxxx of a racket going on there. Don't recommend them at all.
I'm the maintenance manager for a company that has over... - Coil Life
I'm the maintenance manager for a company that has over 100 leased Ford pick up trucks in our fleet. This dealership has by far the worst service department I have ever dealt with. Do yourself a favour and take your vehicle across the city to Hansen Ford for service work. I had an F350 serviced here in August of 2020. Several months later the operator of the truck complained about low power while pulling a trailer. We had the operator check to ensure the air filter wasn't plugged with dirt. To our surprise there wasn't an air filter in the housing. We pulled the invoice from the oil change done by Windsor a few months earlier and saw that the air filter was changed at the last service. Clearly they had forgotten to actually install the air filter. I contacted Windsor Ford and had the truck towed to them from Fox Creek. They inspected the vehicle and said there was nothing wrong with it and said that we must have removed the air filter from the unit. They also stated that they had video footage of their technician installing an air filter in the unit. I asked to see this video footage that they claim they had. I immediately knew I had caught them in a lie. Suddenly there was technical difficulties, the video couldn't be viewed, moments later they said you couldn't actually see them installing the air filter, but you could see their tech throwing away an air filter sized box. They still wouldn't show me the video after this. I ended up taking the vehicle to another Ford dealer that I trust, luckily the engine passed the crankcase pressure test, but the turbo was dusted. Which I had to pay for out of pocket. Because of Windsor Fords lack of accountability I will be taking the $100K/year I spend on services and repairs in Grande Prairie to Hansen Ford.
Service department is terrible. Won't call you back or... - Elle
Service department is terrible. Won't call you back or follow-up with anything. Do not buy tires from them. They wear out quickly and they won't do anything about warranty.
Service Manager, Mike Cochrane told me to "take my... - Customer4Life
Service Manager, Mike Cochrane told me to "take my business elsewhere". After taking my vehicle to this dealership to be fixed multiple times, and getting it back either broken or damaged worse than it was before I took it in to be repaired, he accused my wife of causing a scene in the dealership (which she absolutely did not) he blamed his staff for his failures (not the first time) and told me not to bring my vehicle back to "his" dealership ever again. The day prior he told me, when explaining how he was unable to fix my truck yet again "don't worry, you have lots of warranty and I will take care of you down the road" He also told me, and I quote, "The dealership does not make any money off of you". How Professional. I would not recommend anyone suffer the experience of taking their vehicle to this dealership for service.
I recently purchased a Ford Expedition from Advantage... - Ryan
I recently purchased a Ford Expedition from Advantage Ford. Anyone who is in the market for one of these knows how hard they can be to come by. Ryan went on the hunt for one and found us the perfect vehicle. It had everything we were looking for and it came in under our original budget! Once we decided to go ahead with the vehicle I sat down with Theresa to deal with the financials. She laid out a few options for us and was very clear with everything that was available to us. I truly felt like she had our family's best interests in mind. We chose a plan and everything was taken care of quickly and professionally. I wouldn't hesitate to buy another vehicle from this team and I will be referring anyone I can to go down to Advantage to speak with them! Top notch service from all aspects start to finish!
Caring, Friendly, best customer service around - pambusby
These people really care about their customers. They bend over backwards to make sure that you walk out of their business with a smile on your face.
Cam Clark Ford Airdrie