Alberta Ford Service Centres

Perfect - MICHAEL.H

My battery died so after a quick call they were able to confirm that they had a suitable battery in stock and able to promptly install it. Another smooth and seamless service transaction where the staff at CCF came to the rescue!

Reliable service - Marlie

I had my car in for tire replacement. As always, I was welcomed to the service department by friendly staff. I waited while my car was being worked on. When my car was ready, everything done was reviewed. The staff at this dealer are always respectful.

great service - marcogonefishing

Purchase a 2019 Ford F-350 Lariat, at Cam Clarke Ford Josh and the staff, gave me the best price, and excellent service, I would highly recommend them, Thanks guys Marco beaudoin

Always get efficient, friendly service from the people in... - Stanwick711

Always get efficient, friendly service from the people in the service dept and when booking my car in. Services are done at mh convenience and everything I'd covered and discussed afterwards. I always use Cam Clark Ford in Red Deer to keep my car roadworthy and with original Ford parts.

Good Place - Paul

Staff always friendly and able to ask questions that may arise always able to drop vehicle off early and friendly when collecting vehicle up thx

Excellent service, very courteous and helpful. - johnbannister21

Very impressed with the overall service I received. Jessica did a great job in organizing the pick up and return of the Car and E-Mailing all the paper work to me. To you, Jessica and the gentlemen who picked up and returned the car, not forgetting the Technicians that did the work, a great big thank you. First class dealership with first class personnel. John B.

Appreciated - Cor

The service manager got back to me to help make things right after what felt like was a negative experience. After A good phone call, the manager showed why Koch is a good choice, his care and understanding for the situation was greatly appreciated .

We purchased our Ford's from another Ford dealership and... - Ldtardi

We purchased our Ford's from another Ford dealership and with the poor service we now being our 2 Ford Vehicles here and no were else. And in the future will be purchasing maybe another one someday.

Service Department Experience! - Bill

My 2015 Ford F150 truck had a leak on the passenger cab mount. As soon as I drove into the service lane Darian greeted me very politely and wanted to help. She passed me on to Robert when she realized he was the one who I really needed to see. He was very busy, yet was never impatient or rushed when dealing with me. In the end, I saw who I needed to see, the part has been ordered and I will be called when it can be fixed. This whole experience took less than 10 minutes (the place was very busy). I was asked politely if I needed help by two other people during this experience. I do not see their names on the list (ok - I don't remember) so can't give them an excellent review! This isn't my first experience with Zender Ford. Every time I have been more than pleased by the various departments I have had to see. Great people!

Update of my July 2nd 2019 Review - VA6

This is a continuation of my review from July 2nd. We got to the RV dealership with our recently purchased (used) F150 from City Ford. All was going well until we hooked the RV into the 7 pin plug to tow the RV. BAH! It would only do a Left Turn Signal. Since it was unsafe to tow, we left the RV at the dealership and headed back to City Ford. I believe it was around 6pm and we met with AJ and told him the issue. He said for us to be in first thing in the morning...and everything would be taken care of. We came back the next day just before 8am and we were greeted by Jennifer Wood. We told her of our meeting with AJ, she had us bring the truck into the service bay immediately, wrote up the work order...advising us that there was now a FIX for the transmission recall...that they would do at the same time. We were then invited upstairs for coffee. Shortly thereafter, Jennifer came to see us. The repairs to the tow package were more than just the 7 pin plug...it would need more further up the harness line. It would take a couple of hours....so we were provided a free service car loaner. About two hours later, we received the phone call that everything was done. We arrived back and were presented our keys to the truck....NO CHARGE! Folks, here is a dealership that stands behind their product! Now...as for the 'Tug Test' of towing the RV. 4600 lbs....no issues. We enjoyed a short camping trip and are VERY happy with our F150 purchase (and the RV of course :) . Thanks to everyone at City Ford. We look forward to our next purchase from you.

I just got my mustang 2019 today from Rami Rahal and he... - Thirdparedes

I just got my mustang 2019 today from Rami Rahal and he was very professional and he took care of us and gave us a really good deal for the need for green! Look for Rami if you wanna get a car from them, Anne was really nice too and she was very helpful, honestly, everyone there I talked to while we get our paper works we’re very friendly

Great service! - Scott. D

Got my truck in right away, thanks for the great customer service and quick appointment. Would definately recommend this place to anyone, very friendly and courteous staff. Thanks.

Just had our F150 Truck in for detailing Did an amazing... - Sherry

Just had our F150 Truck in for detailing Did an amazing job!!! (: Great Fast and Friendly service!! Definitely be bringing both our Ford vehicles in again

Great Friendly and Professional Service Everytime! - cargirl

I have been into this dealership many times to purchase vehicles as well as service work. My first vehicle purchased from them was a 1995 Mustang GT in 2008 and my most recent was a 2017 Mustang GT. I have had service work done on my Ford vehicles as well as my Dodge vehicles and am always extremely happy with the work and customer service I receive. It is nice to go in for an oil change and not have pushy sales people trying to sell you other services and different oil and stuff.

Had my Ford Escape to have a complete service check done... - Michelle Walker

Had my Ford Escape to have a complete service check done at service department. Excellent service and very knowledgeable staff. Was very pleased with service

Motorhome Mystery - Smeegal's parents

My wife and I experienced a Mechanical mystery with our Ford Chassied Motorhome on our way home to the Yukon from southern BC, due to issues we had to take a roundabout route home as we searched for technical help. After getting great help and support from the crew at Cam Clark Ford in Canmore we headed home up Highway 22 in Alberta about 60 k from Drayton Valley on a Saturday evening the problem returned. We spent Sunday in Drayton Valley and left a voicemail message on the service line at Drayton Valley Ford. First thing Monday morning we got a call from Alicia at the dealers service desk saying they were ready for us and would get us in right away. Over the next 4 days Service Manager Steve and technician Derek work diligently to track down our issue and finally solved it with much mechanical detective work, after one hiccup trying to get out of town ( unrelated to the original problem) that required a tow truck to bring us back they coordinated our recovery, solved the stupid issue; and got us on the road. These three people are what service is all about, they made sure we, and our dog were as comfortable as we could be while they worked on our vehicle, gave us a loaner car to use and kept us informed every step of the way. Our unit ran flawlessly all the 900 miles home. So Steve, Derek & Alicia are the best service related people I have come across in many years, they know what the word means and stepped up to help us and seemed to really care about our situation and took all of our concerns, comments and input with grace and consideration. Even though they were busy people they made us feel like we were their only concern. BIG thumbs up and thanks to Service department at Drayton Valley Ford.

Happy Ford man - Happy ford man

the staff where great and helped me find exactly what i wanted, even going out to find one at another dealer as they did not have exactly what i needed on the lot. Very accommodating group of people.

Caring, Friendly, best customer service around - pambusby

These people really care about their customers. They bend over backwards to make sure that you walk out of their business with a smile on your face.

Outstanding service - Richard @ JoMax Drilling

This day and age good service seems to be getting harder and harder to find. My driver with a loaded 30’ trailer was heading through Hinton and had problems in his truck, this service staff went above and beyond even though they were booked solid to get him back on the road. I am fairly certain that nine out of 10 places would have told him to wait until the morning or something else. The problem and it up being simple and even warranty but regardless it was dealt with quickly, efficiently and professionally.

A great dealership all around - Rick

We always get treated like family at Hansen. We always receive a warm welcome from Mark and April in sales. Nicole and Grant in service go above and beyond. Kayla in parts is always friendly and helpful. We always feel welcome at Hansen Lincoln Ford.

Wish I found this dealership sooner - Matthew Oake

Recently purchased a new 2019 F150 at another dealership (Kentwood Ford) and noticed a couple strange noises, one coming from the motor and one from the rear end. This being after they bought my 2018 F150 I purchased 4 mounts before back off me, reason being the truck had a damaged tail gate at the time of purchase that Kentwood agreed to repair. They ended up painting my tailgate 6 times before I finally had enough. This being the time they offered to buy my 2018 F150 back and sell me a new 2019. So when it was time for my 2019 F150’s first service I brought the truck in and asked the team at Kentwood ford to have a look at it. Two days went by and they called me back in to pick up my truck claiming they couldn’t find the noise, so I asked if I could do a test drive with their shop Forman to reproduce the sound for him. Sure enough before we made it out of the parking lot I could produce both sounds for him. We stop back in the Kentwood parking lot where he looks at me in he’s own words and says “You’re not going to like this but that’s completely normal... I’ve had multiple of these 5.0L come back in with this noise”. I could not understand how a truck with less then 8000Km could be grinding and banging, so I figured I’d phone Ford Canada and see what they had to say about my situation. They told me my best bet was to bring my truck to another dealership and get them to have a look, so I did. I brought my truck to Heartland Ford and told them my story they booked me right in and had me a rental vehicle right away. To my amazement they found the issue with my motor right away and the rear end noise shortly after with a bit of digging from there service team (JR); while keeping me updated though out the entire process. I could not recommend Heartland Ford more to anyone looking to purchase or service a new or used vehicle, their staff are a very friendly and professional with how they treat their customers.

Service wih Care - fitzsidu

Inspection suggested brake work which was completed on time and less cost than quoted. Service with a smile! Loaner car was available but not required.

Above and Beyond - Smitty

I had troubles with my new Ford F-!50 Platinum that I purchased in Canmore. I was driving through Calgary and beforethat I had troubles going on in the vehicle. Even though I didn't purchase the vehicle in Strathmore Shane Kelly (Sales Consultant) went above and beyond to fix it (computer issue). friendly service and he knew a lot about the Ford product. That was my experience! Shane is a really nice Sales guy!

ALWAYS AMAZED!I cant say enough about these guys. Had... - Jmosmann

ALWAYS AMAZED! I cant say enough about these guys. Had lost traction control in my F150. They knew I had to get back on the road and they got me in instantly and made it happen. They treat you like family and do EVERYTHING they can to get you going. Having you vehicle in service is never fun but they make it painless.

Got the job done! - Animal2018

Pull into the service bay and greeted by a very nice gentleman who took all my pertinent details, discussed what service was going to be done and once we discussed the pick up time, I was on my way. Picked it up at the end of the day and it was good to go ... just had to bring it around. Everything was done according to plan.

Ken and Grant Daley were phenomenal to deal with in... - TRiordon

Ken and Grant Daley were phenomenal to deal with in service. They made sure I was informed every step of the way. Please keep up the great work!!!

I purchased a 2019 F350 from boundary and made a... - Mark

I purchased a 2019 F350 from boundary and made a appointment for a oil change and tire rotation for 10 am. Upon arrival they told me that they were running behind. At 11:35 they completed my oil change, but did neither the rotation or fixed the other issues. I was told it took a long time to get at my valve stems to adjust tire psi on the dual tires, but they now vary 17psi! Not speedy service nor did they do the work I booked for. Expected better service after spending 80+K at their dealership. We’ll have to see if they can prove themselves or if I will buy elsewhere next time

Oil change & tire valve repair. - Cargirl169

The service centre is always a pleasure to deal with, you can always get appointment when you call & don’t have to wait for a week.

I've had my 2011 Ford Escape since 2012. Last year it... - Maerzloretta

I've had my 2011 Ford Escape since 2012. Last year it started so it doesnt want to shift into the first 3 years when its cold. They changed some module last year but it didnt seem to help. It's worse this year. I took it in yesterday at 9:00 am fir my appointment and they called me yesterday aft. Because they couldn't replicate what I was talking about. Could they keep it one more day? Today, I called them at 3:00pm as no one had yet called me, oh it was ready, but they still couldn't make it replicate what I was talking about. I have been driving this car for 7 years and I know what is normal and this isn't. 187.00 later, I still need to take it somewhere else. No more Ford for me, no more Universal Ford for me. I took a chance on a ford, usually drove Chev. I'll go back to Chev