Wish I found this dealership sooner - Matthew Oake
Recently purchased a new 2019 F150 at another dealership (Kentwood Ford) and noticed a couple strange noises, one coming from the motor and one from the rear end. This being after they bought my 2018 F150 I purchased 4 mounts before back off me, reason being the truck had a damaged tail gate at the time of purchase that Kentwood agreed to repair. They ended up painting my tailgate 6 times before I finally had enough. This being the time they offered to buy my 2018 F150 back and sell me a new 2019. So when it was time for my 2019 F150’s first service I brought the truck in and asked the team at Kentwood ford to have a look at it. Two days went by and they called me back in to pick up my truck claiming they couldn’t find the noise, so I asked if I could do a test drive with their shop Forman to reproduce the sound for him. Sure enough before we made it out of the parking lot I could produce both sounds for him. We stop back in the Kentwood parking lot where he looks at me in he’s own words and says “You’re not going to like this but that’s completely normal... I’ve had multiple of these 5.0L come back in with this noise”. I could not understand how a truck with less then 8000Km could be grinding and banging, so I figured I’d phone Ford Canada and see what they had to say about my situation. They told me my best bet was to bring my truck to another dealership and get them to have a look, so I did. I brought my truck to Heartland Ford and told them my story they booked me right in and had me a rental vehicle right away. To my amazement they found the issue with my motor right away and the rear end noise shortly after with a bit of digging from there service team (JR); while keeping me updated though out the entire process.
I could not recommend Heartland Ford more to anyone looking to purchase or service a new or used vehicle, their staff are a very friendly and professional with how they treat their customers.
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