Alberta Ford Service Centres

Overall great experience. Some trouble with... - Dennis

Overall great experience. Some trouble with miss-comunication. But Staff was very friendly and did all they could. Kelly did a very good job and was very helpful & friendly. Also the shuttle driver was great

Phil! Oh Phil, what a guy. I needed an alignment on my... - ToyotaManiac

Phil! Oh Phil, what a guy. I needed an alignment on my old Toyota and ended up having a few other things go wrong, like my carb going out of whack, and my clutch master cylinder dying when they went to move it in for the alignment. Phil was very gracious in communicating and they allowed me to leave my truck in the parking lot while I ordered in a new master cylinder. They even let me work on the truck in the parking lot. Im a cheepskate and do as much work on my own vehicles as I can, but an alignment was beyond my expertise and equipment. Upon inspecting the front end, it was determined that the truck needed much more attention than just the basic alignment. Again, Phil was very gracious and easy going in communicating with me, and I new they weren't going to rip me off. I had expressed my budgetary concerns initially and throughout the entire process Phil was aware and respectful of where I was coming from financially. In the end they did a phenomenal job. The tech had on old similar Toyota himself and was very familiar with my truck. Who would have thought! All in all, I was very pleased with how Phil and the team walked with me through such a hilarious journey to get an alignment done. Thanks Ford. Also, give Phil a raise and a promotion. You'll want to keep him around a long time!

I have always been looked after well at Cam Clark. I... - ganielsen

I have always been looked after well at Cam Clark. I would like to make a suggestion. The repair that was completed took .7 of an hour. I live in Calgary. I dropped off the vehicle Monday afternoon. The repair was scheduled for repair Tuesday and completed at that time. I returned Tuesday afternoon to pick up the vehicle. Would it have been possible to have the vehicle repair completed while I wait for the vehicle?. This would have saved the second trip from Calgary.

I needed to have my for f350 worked on and was able to... - Dean

I needed to have my for f350 worked on and was able to get it done immediately and done professionally. A courtesy vehicle was available so I didn’t have to go without. Great guys that do a great job

Damian always looks after Me ,, Red carpet service .... - WB

Damian always looks after Me ,, Red carpet service . Down to earth , easy to talk to. Thanks Damian and the girls in service as well. Cheers Warren Billing.

My first dealing with zender Ford was a massive joke. I... - hemidriver.2008

My first dealing with zender Ford was a massive joke. I was extremely upset with how everything was handled. But the last two times I’ve gone in everything was handled quickly and well done. I will be back with any other issues hole I own this Ford.

Thank you to Jennifer in service and tech Eric. After... - Reneefocus2016

Thank you to Jennifer in service and tech Eric. After dealing with Kentwood ford and having 4 clutch replacements in the last 4 years and sherwood ford and them doing nothing, they actually listened to what I was telling them. WheI had to have my computer system completely replaced and I just had the 5th clutch replacement but because the tech actually took the time to go through the car, he actually found a leak at the valve cover that the previous dealerships didn't find, probably because they weren't looking. I have never gotten such good service from a dealership and really hope this is the last time the car has to go back in. Thank you city ford for actually going above and beyond to actually take the time to diagnose the car.

As always a very good job. Friendly staff from the moment... - lancygf

As always a very good job. Friendly staff from the moment you walk in the door right up till you drive away. Thanks again for being local.

I purchased my Truck at this dealer in 2012 and have been... - personrol

I purchased my Truck at this dealer in 2012 and have been very pleased with the service departments treatment of me and my vehicle ... excellent service

Service on our vehicle was excellent. We are very... - pmelnychuk

Service on our vehicle was excellent. We are very satisfied with the work of the service staff...Thanks Yves and all the staff in the service department

I had my engine failed at 60k kilometres, I choose... - Ravi

I had my engine failed at 60k kilometres, I choose Waterloo Ford to get it repaired. Marni was my service advisor and she did great job helping me out for it. I would highly recommend Waterloo Ford.

Terrible!! A few months ago I was compensated with a... - emily

Terrible!! A few months ago I was compensated with a complementary detail after a huge inconvenience and mishap with freedom fords service department. I decided to get my vehicle detailed, and I received my car back after 5 hours to find what looked like a very poor car wash. I spent 45 minutes of my own time vacuuming my vehicle and cleaning my seats the way it should have been done at the dealership. Im extremely disappointed in freedom Ford for the second time now.

I had my tire change at Marlborough Ford last 20th of... - Cesar Chan

I had my tire change at Marlborough Ford last 20th of March 2021, Saturday. I was not satisfied with the workmanship the serviceman provided because after the job was done my remote start won’t work. Before coming to Marlborough Ford on that day, I used my remote starter, and it was working fine. I proceeded to the Ford service centre to get the job done. After the tire change was done, I got the key, and pressed my remote start key to get the engine starting. The engine did not start running. I noticed an engine light on in front of the dashboard so I spoke to the service advisor the whole thing about the remote starter. He said that he can’t do anything, since the technician who should check is not available on Saturdays. So I was told to come back during the weekdays to get it checked and diagnosed. Besides, the service advisor said that there is no connection between the remote starter and the tire change. But I let him know that whenever I get a tire change or an oil change, I always see the engine light showing up on the dashboard. This engine showed up many times. I do not know how the tire change, or an oil change can affect the engine’s functionality, as well as the remote starter, but that thing always certainly happens. However, there could be a resetting of some sort to get the engine light off the dashboard, as I understand, there are safety features associated with this tire change or oil change. I consider this a job not fully done well, and it has to be fixed by Marlborough Ford as it was an INFERIOR WORKMANSHIP. I was disappointed. Last time, the engine light that showed up after a tire change was fixed without any cost by Ford’s technician. The technician only took him 15 minutes to resolve the engine light. Then my remote starter began working again. I proceeded with my appointment already booked for 26th of March. I never had any choice but take a day away from work without pay. When I came to Marlborough Ford on this day, 26th of March 2021, Friday, I was told that I needed to pay $100+ to authorize the engine diagnosis. I did not agree with the payment since I understand it was too much for me to pay that amount, and then, it becomes precedence that I will have to pay this engine diagnosis again whenever I get my tire change, or my oil change. Marlborough Ford service advisors are sometimes cruel, and they have no room for compassion and kindness. They only think of their profits to make more money. They do not care about their customers. So, I went away taking my car back, and left. MY EXPERIENCE WITH MARLBOROUGH FORD’S SERVICE WAS NIGHTMARISH, SICKENING, DISAPPOINTING, AND FRUSTRATING. I hope their service advisors will change for the better, and improve their service.

Took my daughters 2018 Ecosport in and my 2018 F150 in... - greenersemaila

Took my daughters 2018 Ecosport in and my 2018 F150 in for a service appointment. They never mentioned they were going to do a tire rotation as well. My daughter had brand new tires put on the night before that ended up getting rotated and then they rotated my F150's that I did personally less than 10000kms ago? They just go by the computer and don't measure wear stated the service advisor? Also, my Fuel lug nut adapter key went missing for my rims? No support to get me one so I ended up getting support from KAL tire in Lloydminster for a $15 dollar charge...better than having my tires fall off. Make sure when you drop your vehicle off you ask if they plan on doing anything else even if its warranty or up for service. I will from now on

Great service and friendly advisors. I look forward to... - Millerw44

Great service and friendly advisors. I look forward to bringing my car in for service:) they always fair and keep me informed every steep of the way.

Very disappointed in Universal Ford. They put old tires... - Disappointed Ford owner

Very disappointed in Universal Ford. They put old tires on my suv when I bought it and brushed me off when I asked about it. I bought the suv anyways. When I needed a tire patch, I was told the tire was too worn and I needed to replace all four. I hadn’t had the car a year yet! I only put 13,000 and they needed to be replaced. The tires only had 52,000 kilometres. They offered me a small discount. They even admitted the tires should have lasted longer but still did nothing to resolve anything. I feel they want you to buy a car but after that they could care less.. I would save your money and buy some where else.

I purchase my truck from Ford and wanted service from a... - unhappy client

I purchase my truck from Ford and wanted service from a dealership closer to home. At first the service was good while the truck was under warranty. After that it went steadily down hill. I had my truck service many time over the years and I have not taken it back there for a couple years now. I thought I would try one more time however again terrible customer service, took vehicle in for diagnostic and an electrical issue that was caused by the last service and by about 3pm did not hear from anyone as to anything so I called. Service person told me that the technician had not looked at it yet and didn't seem to care or wanted to find out when the work would be done. So called Service Manager and 1 hr and 15 mins later I have not heard anything about my vehicle. Great Service indeed!

I have had my F-150 serviced exclusively at Kentwood Ford... - shillerca

I have had my F-150 serviced exclusively at Kentwood Ford for years. There have been a couple of hiccups over the years, but they always made it right. A service two days ago went well until I got home and read my invoice and charge slip closely. There was a small discrepancy, I was overcharged. I tried to call a few times the next day but, could not get through to service. They must have been busy. I went in the following day when I was running errands. The least I expected was a refund for the difference, and a sincere apology. All I got was a refund for the difference. The assistant manager said there was nothing she could could do. I was asking for a discount on my next service. Intending to come back for my next service, because mistakes happen, but there should be some recompense. It's called "Customer Service". This is a significant fail that would have cost them next to nothing to make amends. Now I am planning to find a new dealership to buy and service my next truck at, and the remaining services of this one.

Chris Mcnab was amazing . He went over and above to get... - Jules.dore

Chris Mcnab was amazing . He went over and above to get the vehicle I wanted. He puts the personal touch to please his customers.I would recommend him to anyone.

I'm the maintenance manager for a company that has over... - Coil Life

I'm the maintenance manager for a company that has over 100 leased Ford pick up trucks in our fleet. This dealership has by far the worst service department I have ever dealt with. Do yourself a favour and take your vehicle across the city to Hansen Ford for service work. I had an F350 serviced here in August of 2020. Several months later the operator of the truck complained about low power while pulling a trailer. We had the operator check to ensure the air filter wasn't plugged with dirt. To our surprise there wasn't an air filter in the housing. We pulled the invoice from the oil change done by Windsor a few months earlier and saw that the air filter was changed at the last service. Clearly they had forgotten to actually install the air filter. I contacted Windsor Ford and had the truck towed to them from Fox Creek. They inspected the vehicle and said there was nothing wrong with it and said that we must have removed the air filter from the unit. They also stated that they had video footage of their technician installing an air filter in the unit. I asked to see this video footage that they claim they had. I immediately knew I had caught them in a lie. Suddenly there was technical difficulties, the video couldn't be viewed, moments later they said you couldn't actually see them installing the air filter, but you could see their tech throwing away an air filter sized box. They still wouldn't show me the video after this. I ended up taking the vehicle to another Ford dealer that I trust, luckily the engine passed the crankcase pressure test, but the turbo was dusted. Which I had to pay for out of pocket. Because of Windsor Fords lack of accountability I will be taking the $100K/year I spend on services and repairs in Grande Prairie to Hansen Ford.

Service department is terrible. Won't call you back or... - Elle

Service department is terrible. Won't call you back or follow-up with anything. Do not buy tires from them. They wear out quickly and they won't do anything about warranty.

Really bad stealership , will make all sorts of promises... - lyonnesden

Really bad stealership , will make all sorts of promises & re-neg on all of them. Will hound you mercilessly on your phone with sales & service calls , & if you block that number they just use another line. Booked an oil change for 9 am , at 5 pm they call & want to keep the truck overnight , FOR A SIMPLE OIL CHANGE ??? Seriously , DO NOT CONSIDER this stealership , will take you a long time to get the bad taste outta your mouth

I own 2 Ford vehicles, the F150 had a number of recalls,... - wsett44

I own 2 Ford vehicles, the F150 had a number of recalls, when I called regarding a appointment for the EGR valve the service writer recommended I "wait for the letter".....wait for the letter???....FYI, there will be no "letter". Maybe someone should inform her of the "FordPass" app. The focus had a coolant leak & an extended warranty program purchased through a Ford dealership. DA service honestly not interested in the repair, actually repaired by Koch under the original factory power train warranty. Unbelievable but true.

I recently purchased a Ford Expedition from Advantage... - Ryan

I recently purchased a Ford Expedition from Advantage Ford. Anyone who is in the market for one of these knows how hard they can be to come by. Ryan went on the hunt for one and found us the perfect vehicle. It had everything we were looking for and it came in under our original budget! Once we decided to go ahead with the vehicle I sat down with Theresa to deal with the financials. She laid out a few options for us and was very clear with everything that was available to us. I truly felt like she had our family's best interests in mind. We chose a plan and everything was taken care of quickly and professionally. I wouldn't hesitate to buy another vehicle from this team and I will be referring anyone I can to go down to Advantage to speak with them! Top notch service from all aspects start to finish!

Caring, Friendly, best customer service around - pambusby

These people really care about their customers. They bend over backwards to make sure that you walk out of their business with a smile on your face.