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Very good service. My rear view camera has worked... - kesternc
Very good service. My rear view camera has worked inconsistently since I purchased my 2020 Ford Escape in August and the part has been on order. During this long wait, Kelly Grant has kept me informed as to the availability of this part from their supplier. In December Ford Canada sent out a recall notice for this review camera issue. The part finally arrived from the supplier and Kelly booked my appointment. Amanda Cerin, a service advisor, got my vehicle in, serviced and sanitized. The whole dealership experience went very well and the camera appears to be working properly! Thank you!
I had to bring my truck for a repair It was dropped off... - Mike
I had to bring my truck for a repair
It was dropped off on the weekend so I had to call to let them know it was there and they took it from there they got it in that day and also made time to get it serviced
They kept me informed of what was going on and it was ready for pick up before lunch
Top Reviewed Service Specialists At This Dealership
Quick Lane Advisor
I found the staff to be very helpful with my issues with... - Pollyhorse1
I found the staff to be very helpful with my issues with my 2018 Ford F-150. All work was done under warranty and my concerns were dealt with professional curtesy. Thanks to Tanisha for keeping me informed about how the repairs were going. Also thanks to the young gentleman who was in charge of the service counter for running me to work (sorry didn’t get your name). Staff wise I recommend this dealership.
Very accommodating in when booking service time with... - Rkubsch
Very accommodating in when booking service time with Alexis. Had to pick up the vehicle after hours and Louis made it convenient to do so. Thanks.
Thank you to Jennifer in service and tech Eric. After... - Reneefocus2016
Thank you to Jennifer in service and tech Eric. After dealing with Kentwood ford and having 4 clutch replacements in the last 4 years and sherwood ford and them doing nothing, they actually listened to what I was telling them. WheI had to have my computer system completely replaced and I just had the 5th clutch replacement but because the tech actually took the time to go through the car, he actually found a leak at the valve cover that the previous dealerships didn't find, probably because they weren't looking. I have never gotten such good service from a dealership and really hope this is the last time the car has to go back in. Thank you city ford for actually going above and beyond to actually take the time to diagnose the car.
Professional Friendly Service! - Chris S
Brought in my 2014 F150 for its routine service today and was met by Briana with a friendly smile. She was straight forward and to the point on what I needed done. No hard up-sell on unnecessary maintenance as I only have 80,000km on it. I always have both of my Ford vehicles serviced at Zender Ford. Dealing with friendly professional staff like Briana and Zender's fair pricing will keep me going back. Highly recommend the Quick Lane Service Dept!
Commercial Accounts Manager
I Always receive excellent service. They always go above... - Ewok_203
I Always receive excellent service. They always go above and beyond. My truck has always been fixed right the first time. Even with the Covid delays they still managed to repair my truck in a timely manner. P.S. Brandi is the best!
Just had our F150 Truck in for detailing Did an amazing... - Sherry
Just had our F150 Truck in for detailing
Did an amazing job!!! (:
Great Fast and Friendly service!!
Definitely be bringing both our Ford vehicles in again
The service was quick to diagnose, and the part ordered... - gypsiegambler
The service was quick to diagnose, and the part ordered quickly. Service was exceptional and my vehicle was back on the road within 3 days. Thank everyone who worked on my vehicle, and for the use of your courtesy vehicle.
I took my new-to-me vehicle in for a check up and was... - Luetta
I took my new-to-me vehicle in for a check up and was very pleased with the efficient, friendly and competent service that was provided.
Oil change & tire valve repair. - Cargirl169
The service centre is always a pleasure to deal with, you can always get appointment when you call & don’t have to wait for a week.
Just wanted to drop a quick note say how impressed I was... - Bobjc1224
Just wanted to drop a quick note say how impressed I was after getting a battery replaced on my fob which was done by the girl right at the parts department.( my apologies I don't remember her name) Not only was she very friendly but took less than two minutes to replace my battery. Thank you so much!!
Awesome experience. - shanewherry
Took my truck to Maclin. Had a very bad experience at another dealership. They took my truck in and fixed my issues the first time. Service manager was a pleasure to deal with including the service advisors and technicians. The found my problems and dealt with it in a professional manor. I recommend this dealership for sure.
Ali and your team did an amazing job dealing with me from... - Sean Sutherland
Ali and your team did an amazing job dealing with me from Accross the country on phone and online. Ali was professional and went above and beyond to help me make a decision on my truck purchase. From an online vid of the truck to sending me pics on different parts I questioned Ali sorted it out quickly and efficiently. Appreciate the whole team effort at freedom ford. Flying into province from ontario sucked but having Ali sort me through the paper work today and helping me out with vehicle info made all the difference. Thank you Ali and the freedom ford team
Great Friendly and Professional Service Everytime! - cargirl
I have been into this dealership many times to purchase vehicles as well as service work. My first vehicle purchased from them was a 1995 Mustang GT in 2008 and my most recent was a 2017 Mustang GT. I have had service work done on my Ford vehicles as well as my Dodge vehicles and am always extremely happy with the work and customer service I receive. It is nice to go in for an oil change and not have pushy sales people trying to sell you other services and different oil and stuff.
A great dealership all around - Rick
We always get treated like family at Hansen. We always receive a warm welcome from Mark and April in sales. Nicole and Grant in service go above and beyond. Kayla in parts is always friendly and helpful. We always feel welcome at Hansen Lincoln Ford.
Wish I found this dealership sooner - Matthew Oake
Recently purchased a new 2019 F150 at another dealership (Kentwood Ford) and noticed a couple strange noises, one coming from the motor and one from the rear end. This being after they bought my 2018 F150 I purchased 4 mounts before back off me, reason being the truck had a damaged tail gate at the time of purchase that Kentwood agreed to repair. They ended up painting my tailgate 6 times before I finally had enough. This being the time they offered to buy my 2018 F150 back and sell me a new 2019. So when it was time for my 2019 F150’s first service I brought the truck in and asked the team at Kentwood ford to have a look at it. Two days went by and they called me back in to pick up my truck claiming they couldn’t find the noise, so I asked if I could do a test drive with their shop Forman to reproduce the sound for him. Sure enough before we made it out of the parking lot I could produce both sounds for him. We stop back in the Kentwood parking lot where he looks at me in he’s own words and says “You’re not going to like this but that’s completely normal... I’ve had multiple of these 5.0L come back in with this noise”. I could not understand how a truck with less then 8000Km could be grinding and banging, so I figured I’d phone Ford Canada and see what they had to say about my situation. They told me my best bet was to bring my truck to another dealership and get them to have a look, so I did. I brought my truck to Heartland Ford and told them my story they booked me right in and had me a rental vehicle right away. To my amazement they found the issue with my motor right away and the rear end noise shortly after with a bit of digging from there service team (JR); while keeping me updated though out the entire process.
I could not recommend Heartland Ford more to anyone looking to purchase or service a new or used vehicle, their staff are a very friendly and professional with how they treat their customers.
After having a bad experience with a dealership in... - Adara126macpherson
After having a bad experience with a dealership in Edmonton I decided to call Rainbow Ford to get a second opinion about getting a vehicle. Kerry was very friendly and invited us in to look at some vehicles the next day. We test drove a vehicle in the morning and met with financing and within a few hours we drove away in our new Ford Escape! We got an amazing price with a great interest rate! Thank you so much Kerry and also Berry for the great customer service!
Happy Ford man - Happy ford man
the staff where great and helped me find exactly what i wanted, even going out to find one at another dealer as they did not have exactly what i needed on the lot. Very accommodating group of people.
Took my daughters 2018 Ecosport in and my 2018 F150 in... - greenersemaila
Took my daughters 2018 Ecosport in and my 2018 F150 in for a service appointment. They never mentioned they were going to do a tire rotation as well. My daughter had brand new tires put on the night before that ended up getting rotated and then they rotated my F150's that I did personally less than 10000kms ago? They just go by the computer and don't measure wear stated the service advisor? Also, my Fuel lug nut adapter key went missing for my rims? No support to get me one so I ended up getting support from KAL tire in Lloydminster for a $15 dollar charge...better than having my tires fall off. Make sure when you drop your vehicle off you ask if they plan on doing anything else even if its warranty or up for service. I will from now on
Have had all my vehicle's scheduled maintenance completed... - mld
Have had all my vehicle's scheduled maintenance completed at Marlborough Ford and have been completely satisfied with the work performed by their technicians and the professionalism of their service advisors.
I am treated like family every time I go to the... - kelly.kontek
I am treated like family every time I go to the dealership. I am greeted with a friendly smile, they listen to my concerns, and it makes me want to continue to deal with Lamb Ford even though I live over 1 hour away.
My family purchased several vehicles from Koch Ford over... - Grant
My family purchased several vehicles from Koch Ford over the last 3 years. We also get all of our services done there. There are many other dealers closer to us but we always return to Koch Ford because of the professional quality service we have received from their staff every single time we have been there.
I'm absolutely impressed with Nicholas leblond he had... - Savkat27
I'm absolutely impressed with Nicholas leblond he had perfect positive attitude out of everyone there he was the only clean dressed ready to help at any moment. I'd highly recommend Nicholas leblond to anyone looking to purchase a new or used vehicle or trade in theirs. I trust him to get me in a suitable vehicle that's adjusted to my needs he knows his vehicles inside and out very intelligent man to be working with thank you very much for your outstanding service
We recently purchased a new F-350 from Nisku for and I... - cskonrad
We recently purchased a new F-350 from Nisku for and I have to say, what an experience! Bob, Quan, Thank you from our hearts. These people said what they would do and more. “Above expectations” you said it best.
Scott and Diana Konrad
service - Warren
Great service in both sales & repairs. I have purchased several vehicles & made recommendations to friends & family , & all were positive experiences. The repair services have all been positive as well.
First Positive Service Experience With Ford - Trent
After some nightmare service experiences at the dealership where I bought my 2018 F150 from (Northstar) I decided to move dealerships. This time, i needed 2 major warranty items resolved as well as 2 recalls completed. I have to say, my experience couldn't have better. From my Service Tech Vanessa to the Service Manager Jason, everyone went out of their way to make sure i had what i needed. Communication through the whole process was excellent. Hats off to this service department. Thanks!
I recently had some warranty work completed. As usual, I... - Ken
I recently had some warranty work completed. As usual, I was treated very well by Miles and the Service Team. The work was done quickly, and done well. Thanks
Cam Clark Ford Airdrie