89 Alberta Ford Service Centres

Good excellent best my favourite dealership it’s my - ibodat87

Good excellent best my favourite dealership it’s my second car service is best always Manager is very nice, Noah Hamelin is very friendly excellent very helpful. Thank you for everything Noah!

Great professional service. - clydeburt

Great professional service. Only had an oil change but vehicle was finished within time and friendly service.

Awesome customer service. - Dan

Awesome customer service. Willing to go the extra mile to make your experience the bedt it can be.

I am extremely satisfied with the service for the past - Robert You

I am extremely satisfied with the service for the past two days! Especially my Service Advisior Liane and service manager Adam.They are really professional, nice and patient. They were very helpful, always put themselves in my position. explained the issues with my Ford Explorer in detail. And answered my concerns with expertise knowledge and patience. Also, I got updates of repairing timely. Thanks Liane and Adam!

I have been a loyal customer of City Ford for a number of - darcyhews

I have been a loyal customer of City Ford for a number of years. I have been bringing my 2017 F150 into the service department since I bought it new. It is always a great pleasure working with Dwayne Johns customer service representative he is very professional and knowledgeable. I will continue going into City Ford service department. I always highly recommend this dealership.

It is always a pleasure to deal with Lamb Ford. - Bresto

It is always a pleasure to deal with Lamb Ford. Their service is excellent. I would recommend them to anyone.

I am very satisfied with the service provided by this - shelley thiffault

I am very satisfied with the service provided by this dealership and would recommend them to anyone.

I have been a customer at Koch for 54 years and I - dmjj1

I have been a customer at Koch for 54 years and I continue to use Koch as my “go to” dealership.

Our service advisor is very helpful! - mpratt975

Our service advisor is very helpful! Explains what had to be done and kept us informed!

Great service as always. - Jamesfdecker

Great service as always. Dustin and Zach are great with communication and follow up. Thanks!

Took my car here and it was almost the end of the day and - Hockeymom88

Took my car here and it was almost the end of the day and they still did not have any idea why it has issues. Had to leave overnight and next day told they cannot find issue. I pick up my car and told I have to pay $200 just to look and tell me nothing is wrong even though it has warranty. I would not taken here if told that first. They rip of single parent in hard times.

have been dealing with an issue with team ford for a few - danpagnucco

have been dealing with an issue with team ford for a few months now and don't know what else to do to get some service and some answers. I had my truck originally in to waterloo ford through my body shop for an accident to the driver's side front wheel area and components over a year ago. I got the truck back but the work was done wrong and there was a problem and I had to take it back to be fixed 6 months after the work was completed. I didn't know at the time the problem was the area that was done earlier so I took it to my closest ford dealership at TEAM ford who i have had do other work for me on my f150 inthe past. The work was completed but not done correctly when I picked it up and had to drive back immediately to find out the tech didn't tighted the brake caliper and it was falling off as I drove home. This was corrected and I paid the amount for the work. Once home I realized this was the same work that was done by waterloo 6 months earlier. I contacted Leonard at TEAM ford about this and asked that they warranty the work so I am repaid for work that was not my responsibility. This was two months ago. I am getting the run around. I contacted Leonard again recently and he was happy to tell me I am getting a cheque soon for half of what I paid to have the work fixed. This is totally unacceptable as none of this is my responsibility. I have been in contact with the body shop and waterloo ford service manager who say that this should be covered by warranty and I should not be responsible for any of the payment as this is work that should have a 2 year warranty. Leonard even told me that when I went to pick up the truck the first time. I asked Leonard why I should be responsible to pay any of this and all I got was crickets. He told me to contact Waterloo and they should be warrantying it. Unfortunately for TEAM ford the tech who did the repairs put down the work on the invoice for the wrong side of the truck and this may be an issue for TEAM ford to put the warranty in. I spoke with the service manager there at Waterloo - Grant who let me know that if it was their work they would warranty it and i would get all my money back. I never got any calls back from TEAM ford until i had to contact them firsts. Even after I have left messages over the past two days I have heard nothing. Now I have to resort to this to try to get a fair treatment and get my money back for something I have no control over. I would not recommend their service department to anyone. They do not provide customer care as they state in their website.

Brandi is always there for me when I need to book my - Huggiebear

Brandi is always there for me when I need to book my service for my vehicle.

Our car, which hadn't been cleaned inside since we bought - mypixforu

Our car, which hadn't been cleaned inside since we bought it new in 2020!, was completely detailed inside and out in several hours less than they had estimated originally. I couldn't believe how good it looks. Maybe even better than when I picked it up. Kudos to Service Manager Austin Peinhaup. He's a problem fixer if you need one. I highly recommend the detail department! Great work!

I bought a Ford F150 back in January of 2023. - tony08internoscia

I bought a Ford F150 back in January of 2023. For $ 14,000. Then I found out that it was involved in an accident. In April I went back to the dealer and by June the dealer took the truck back but only gave me $8,000. So they ripped me off on that. Then they got me another truck a 2017 Ford F150. After a week of driving it. The problems surfaced transmission issues. Was told that it was my problem on. So within 6 months I got 2 lemons. So I’ll never deal with UNIVERSAL FORD ever again. So I lost out on a lot of money. I got rid of the truck and got a real truck.

I just wanted to give Dione and the team 2 thumbs up ! - barbi4869

I just wanted to give Dione and the team 2 thumbs up ! I had to bring in both vehicles recently on different occasions and the service, knowledge and the quickness of getting my vehicles back was amazing! I felt they went over and beyond what I had asked them to do. Won’t go anywhere else! Thank you again!

Lynn and Kevin in the service department are great to - Debra Penner

Lynn and Kevin in the service department are great to deal with. They go above and beyond to ensure your concerns are addressed professionally and efficiently. They don't laugh at you when you imitate engine sounds. 😜 I trust them to be truthful when they recommend repairs.

Caring, Friendly, best customer service around - pambusby

These people really care about their customers. They bend over backwards to make sure that you walk out of their business with a smile on your face.

Lauren was awesome. - wilmalatchuk

Lauren was awesome. she always told me what they found and what the cost was.

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

Excellent service Carstairs Ford! - airl_aia

Excellent service Carstairs Ford! All the staff are friendly & very helpful and they are All Amazing

Was just in to Cold Lake Ford because of a noise in the - quiss

Was just in to Cold Lake Ford because of a noise in the front end of my truck. MIKE took it right in and put on the hoist found the problem and rectified it. I say hurray for MIKE and good on Cold Lake Ford. Great service. Once again kudos to MIKE.

They failed me as a customer. - kschort

They failed me as a customer. After my vehicle sat on their lot for 6 months waiting for a part, it developed never before seen engine issues. When I took it back for them to investigate, their prompt reply was that the engine was ruined and the only option was for a complete replacement. This didn't make sense to me so I towed the car at my own expense to get a second opinion from an independent mechanic. After relatively basic troubleshooting the cause of the issues was found and the problem component replaced. The car has never run better. I will never take any business to College Ford ever again.

Regular maintenance - Dave

Service center accommodated my schedule and carried out a functional check on the rear differential ...test drive was carried out...all was good. Regular scheduled maintenance was very satisfactory.

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.