I’m very disappointed in my brand new 2019 Ford Escape, which I have had since the end of June 2019. My service advisor tried to be helpful with all the issues I have been having over the last year, but even they stopped responding. The communication with management has been poor and they often didn't respond for weeks, and now no one will do anything.
I bought a new escape after having a fantastic experience with my 2017 lease. My lease was up, and I wanted a vehicle I could trust since I am often driving long distances, alone and off the grid. This new vehicle has had problems since the first couple of weeks of owning it.
At this point, I have had over a dozen rentals, and many were Ford Escapes. In my immediate family, we have owned or leased six Ford’s, and they did not exhibit the same issues. I have spent a significant amount of time taking my vehicle in for service, which has cost me work and time in general. I do not think my SUV is safe, considering how many components have broken or appear to be installed incorrectly. The dealership has not been able to fix all the problems, and new ones just keep happening. I am incredibly disappointed that Ford sold me such a vehicle. The situation has been going on for over a year, and Ford has let me down.