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Universal Ford Lincoln

Calgary, AB

4.0
135 Reviews

2800 Barlow Trail NE

Calgary, AB

T1Y 1A2

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135 Reviews of Universal Ford Lincoln

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September 16, 2021

"2021 Eco-boost Mustang This review is very emotional..."

- quinnnorris

2021 Eco-boost Mustang This review is very emotional and frustrating, as my experience is still an ongoing nightmare. I hope while you are reading this review, I can change your mind in purchasing a vehicle through Universal Ford and Ford Canada all together. On May 10th, 2021 I purchased this vehicle, and two days after, the check engine light came on May 12th. When I brought it in for service at Universal Ford, they ensured me it would be an easy fix since it was a new vehicle. Ford changed the spark plugs and the vehicle was returned to me. Two days later the CEL came on again May 14th. Universal Ford had to service the vehicle again, at this time there had been multiple misfires. 2 days of driving the vehicle after getting it back the CEL came on and Universal Ford serviced it again, at this point I was getting frustrated and aggravated. I notified Ford Canada about the situation and started a case file, to see if they could get this car fixed. After being serviced, another 2 days go by and the CEL comes on again May 25th. I dropped the vehicle off at Universal Ford and emailed my sales representative Haley, regarding the situation. I notified my representative that I was unhappy with the in and out of service, reminding that this is a brand new vehicle that should not have these issues from the beginning. The car has been in your service bay longer than I have been driving it. Then I went into Universal Ford to speak with her and the sales manager regarding other options. They informed me the process is to fix the vehicle and that they would make it right in the end. I trusted them and left it in their hands. The fix was to change the oxygen sensor. Drove the vehicle for a couple days and the CEL came on again May 31st. At this point I’ve lost all hope for this car and regretted my purchase with Universal Ford and Ford Canada’s so called help in the process. Ford diagnosed the problem to the fuel injectors, which took a while as parts had to be ordered. My advisor notified me that the parts came in and the vehicle would be ready for pick-up. June,5th the CEL came on again, they diagnosed the problem to the crank sensor. While being serviced, damage was done to the interior caused by the mechanics. I reached out to Amit the service manager, and notified him of the damages and filthy state it was left in, adding to my frustrations. June 19th CEL comes on again, they diagnosed the problem to an electrical pigtail. The service advisor said, “Its been flawless since we installed the pigtail.” I told him that was great news and asked him when I could pick it up? My service advisor said that Ford Canada wants to do more testing. After testing it in the morning, the vehicle misfired again (CEL) July 5th. Ford Canada suggested that another pressure test needed to happen to see what the problem was, noticed the coolant was leaking into the engine and wanted to change the short block. I emailed the service manager and told him I wanted the engine replaced because I thought it would be done and over with, no more problems. He agreed and asked Ford Canada to approve the new engine, they approved. Universal Ford changed out the long block and said that the car was running great. I was so excited to finally get my car back and finally be done with all the stress and frustration that I’d experienced. While in service for the engine replacement the General Sales Manager gave me the option of getting into a different Mustang at the same value. After everything was discussed, Billy said he was going to put a sold sign on so no one buys it. Billy asked for trade in assistance from Ford Canada, they did not approve. They wanted me to take on the negative equity incurred since purchase, which would increase my payments. All Billy did was give me false hope, and I was back with the same problem of having to wait for the car to be fixed. Again, the car has been returned to me a complete mess! The interior was filthy and still scratched from the fist time. I also noticed the vehicle was revving roughly when changing gears, I knew something was wrong. On July 23rd the CEL comes on again. I was filled with anger and disappointment, I really thought that this was all over, and I didn’t have to worry about this anymore. All I could do is sit in the vehicle and think of how much I regretted this purchase. It’s now middle of September, and still nothing has been worked on, and all they have told me is that it will take a very long time to fix. Universal Ford and Ford Canada have been awful to deal with, the communication and customer service is horrible. I feel like this will be a never ending process, and I’ll still be left with a unreliable vehicle, that I do not feel safe driving.

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Recommend Dealer
No
Employees Worked With
Haley, Billy, Shawn, Amit
September 15, 2021

"I always get excellent service from Billy. I’ve been..."

- Delan

I always get excellent service from Billy. I’ve been dealing with him for 5 years building my credit. I recently was able to get into my very first brand new truck thanks to Billy and Universal Ford and I am very pleased.

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Recommend Dealer
Yes
Employees Worked With
Billy Tran
September 13, 2021

"This is the 2nd vehicle I purchased from Billy. Service..."

- Sherri

This is the 2nd vehicle I purchased from Billy. Service is excellent and I highly recommend him for anyone looking for a vehicle.

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Recommend Dealer
Yes
Employees Worked With
Billy
September 13, 2021

"My husband and I moved to Calgary this January. As..."

- Alejandra Mendez

My husband and I moved to Calgary this January. As newcomers you might thing that is hard or impossible to get a car. Billy Tran help us to get the best vehicle and also with all the financing. Universal Ford is your best option to consider buying a new or used car if you’re a newcomer, student, or if you just don’t have any experience with cars at all. ⭐️⭐️⭐️⭐️⭐️

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Recommend Dealer
Yes
Employees Worked With
Billy Tran
September 07, 2021

"Belly was very helpful and very professional our little..."

- Eric and Rhea

Belly was very helpful and very professional our little girl love his candy’s we do to thank you very much we are happy to have our dream car

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Recommend Dealer
Yes
Employees Worked With
Belly,Tran
September 03, 2021

"Very disappointed, used to be a nice place, but treat..."

- JL

Very disappointed, used to be a nice place, but treat the customer like a sh**t if you don't spend a lot of money on your services.

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Recommend Dealer
No
Employees Worked With
Amit
September 02, 2021

"Great great place and great customer service, they helped..."

- Piusll58

Great great place and great customer service, they helped out with everything and made it super easy and understandable. Would recommend to friends and family

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Recommend Dealer
Yes
Employees Worked With
Billy
September 02, 2021

"Billy was amazing and simple to deal with! I’ve been..."

- Kiajeff

Billy was amazing and simple to deal with! I’ve been looking for a vehicle for a couple months before I met him and had a run of terrible luck. He treated me like a human and made things work and found me something great! Even the gm of the store came down and thanked me personally for my business, will definitely be back next time

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Recommend Dealer
Yes
Employees Worked With
Billy Tran Shawn dinner
August 31, 2021

"Worst experience ever buying a vehicle! The finance..."

- Alison Lane

Worst experience ever buying a vehicle! The finance manager I dealt with put the contract & financing through higher than the bill of sale. It was brought to his attention immediately and i was reassured it would be fixed. I was even sent a screen showing the payment made to the loan, which was bogus when I checked with the bank. It has now been over 5 months from the purchase date and I am still waiting for reimbursement of the overcharge. Called & emailed him 2 weeks ago & I was told Accounting would give him the cheque and he would personally make the payment plus interest for the incorrect higher amount & I'm still waiting. Never mind doing anything to make this right! Unacceptable way to do business!!! Would never recommend getting financing at this dealership.

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Recommend Dealer
No
Employees Worked With
Haley Kraft, Mark Huynh, Brad Ens (called)
July 14, 2021

"Parts Department were the worst. These old men there..."

- Marco

Parts Department were the worst. These old men there seemed not enjoying their job. Went there couple times just to buy coolant for my car. But for the second time same treatment, they’re look grumpy, very unprofessional. I hope the management should address this problem.

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Recommend Dealer
No
Employees Worked With
Alan Summers
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