Drove into service centre, exited vehicle with only 1 other vehicle in the bay. 5 service advisors at their desks and waited 10 mins before being acknowledged by a bay attendee who asked to take my keys at which time I had to refuse because no one acknowledged my presence. When following-up 2 days later, I could not reach anyone by phone and left 2 voicemails. No response. I called the following day, voicemail again. I went on the website to a live chat agent, who after transferring me due to another agent, confirmed my vehicle was ready for pickup. Finally, before going to pickup my vehicle I decided to call the dealership once more directly, no answer, I was redirected to the operator who physically went to find out the status on my vehicle and told me it wasn’t ready.
The lack of customer service, coordination and ability to communicate with any service member has forced me to go elsewhere for future service, despite my vehicle having being purchased from Universal.