Bryce took his time to help us find the right truck that fit our needs and price point then handed it off to Jeff (“Kramer”) for a smooth financing experience. Everyone was always great to deal with and very organized and knowledgeable.
Dale is awesome!! Very easy going. Great sense of humour. Very knowledgeable of both Ford and Lincoln products. I have brought 2 vehicles from him and would highly recommend him to anyone looking for a new or used vehicle.
I have not received such a service from any other dealership in my life. I deal with Dagg at the service department and he takes care of everything. Treats his customers with respect and accommodate you for anything. Their labour prices are very genuine and never felt like I am overcharged for anything. Free car wash after oil change is a bonus. Overall I like getting my vehicle serviced from here and I admire Dagg for his excellent service.
It's a month since I purchased my vehicle. Still waiting for the touch up paint and the cargo cover. After a couple of weeks, we contacted Universal to see what was happening and received an update from Dale. Upon driving my new former demo vehicle, I was somewhat surprised to see a small chip in the windshield which I thought they would have repaired. Likewise the paint chips.
We have bought 2 vehicles from Universal. Dale is a fantastic sales person who went above and beyond for us. We have recommended many of our friends and family to Universal and will continue to do so. Service department is fast, friendly and convenient. One of the best dealerships in Calgary.
HONESTY..INTEGRITY..RESPECT..EXCEPTIONAL CUSTOMER SERVICE....are the words that come to mind and best describe our recent experience with your establishment. Thank you for the exceptional sales service provided on October 22/18 when we first stepped foot onto Universal Fords parkinglot. No pushy sales person...No pressure...No gimmicks on pricing. Just a great Home-Grown business atmosphere where a hand shake still exists and means something, and pride in ownership is apparent and demonstrated. We would like to express our gratitude for going the extra mile and ensuring that everthing was right with our new Ford F150 Eliminator Addition Truck. Which we are really enjoying! We will definetely tell a friend, and so on and so on. No need for big expensive advertising, your reputation speaks for itself. First class bar none! We will definetely be back for our next purchase! Thank you Usman and BrendaLee!"
I recently bought a Ford Edge from the salesman Dylan Roberts.Id recommend seeing him any time.He did everything in his power to get me the best deal..
Universal Ford Lincoln is where ill buy my vehicles fron now on.
We started to come to Universal for our motor home and now I bring my F150 here for service. The team in the service department are always polite, courtious and do exactly what they say they will do. I would recomend this dealership to everyone I know.
I have bought 2 Fords from Universal and both have been excellent. Dan sources the best technicians that Universal has to offer and both vehicles are in tip-top shape. My 2004 Explorer has 117,750km and the 2011 Escape has 51,555km and Universal is the exclusive service provider.
Take my advice: buy a Ford, buy from Universal, and have Universal service it.