Universal Ford Lincoln
Calgary, AB
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214 Reviews of Universal Ford Lincoln
I have been buying vehicles from Universal ford for years, probably purchased in the range of 15-20 vehicles. Since the sale of Universal to new ownership the Service department and the customer servic years, probably purchased in the range of 15-20 vehicles. Since the sale of Universal to new ownership the Service department and the customer services in general has declined rapidly. My last two visits were either poor service or poor customer service. Its the little things, wash a dirty truck, treat costumers with respect and kindness, even if your having a bad day. I have bought all my vehicles through Patrick and now being bombarded from numerous sales people. Customer service seems to be a thing of the past. Looking for a new truck and for the first time in 20 years I will shop around and look elsewhere More
I’d like to say how disappointed I am in Universal Ford I took my F150 in for a works package and to check the sync version. The sync has been giving trouble and previously I have been charged $185 to upg took my F150 in for a works package and to check the sync version. The sync has been giving trouble and previously I have been charged $185 to upgrade the software which is reasonable now that’s out of warranty. I understood this is something I could check at no charge when I picked it up they were billing me another $185 to check the sync which surprised me they said they had to hook it up to something electrical in order to check it and the minimum charge for that was 185 I thought OK they’ve been a good dealership no problem especially when they dropped it to 159 but the real problem occurred when I got home and noticed that the vehicle was not producing any heat. It’s clearly some sort of electronic issue because when I start it with remote start, the heater works but when I put the key in it stops, they are unable to help me or give me any ideas other than maybe bring it in tomorrow and leave it all day it’s ridiculous in a Calgary winter that they think it’s reasonable to leave the truck with no heat give me no suggestions as to how to get it fixed and tell me maybe bring it in tomorrow and leave it all day. Please consider this when using Universal Ford for your service needs. More
Terrible customer experience. I have a ford that had a recall notice on it a few years ago. Universal ford assured me it would be fine, then my breaks failed. They apparently fixe I have a ford that had a recall notice on it a few years ago. Universal ford assured me it would be fine, then my breaks failed. They apparently fixed the issue but the same issue happened again recently. It has been towed into the shop at my expense and I have received no notifications on the status of it. It has been there for days and now am car-less and taking Ubers everywhere. Very frustrated with the lack of response and urgency given the safety risk of my issue More
Billy and his team came through again, helping us find exactly what we were looking for, the rate we wanted and the price range we needed to be in. Billy and his team never disappoint and there no one in exactly what we were looking for, the rate we wanted and the price range we needed to be in. Billy and his team never disappoint and there no one in the auto industry we would rather deal with. Thanks so much Billy always a pleasure doing buisness with you and your amazing team!!!! More
The service was exceptional, both before and after the sale. Helped me find a payment I could afford and the perfect vehicle to go with it. Would highly recommend the team here. sale. Helped me find a payment I could afford and the perfect vehicle to go with it. Would highly recommend the team here. More
The staffs are so accesable even in there day off and late nights you can expect to communicate with them, thanks to you all for helping me to get my dream car. late nights you can expect to communicate with them, thanks to you all for helping me to get my dream car. More
2nd car I have bought from Billy him and Jenny ( probably spelled her name wrong sorry) but I will never buy another car from any one else where ever they go I will be going to buy my next one they go out of spelled her name wrong sorry) but I will never buy another car from any one else where ever they go I will be going to buy my next one they go out of there way for me all I had to do was sit there and they tool care of everything and I mean everything from my insurance to my registration being in the cat and plate on can't ask for more from some of the best car gals and men out there 110 % recommend them More
Had some bad experiences with other places and felt like I was getting hosed and a runaround. I was ready to give up on car places, hard to trust anyone anymore. So I tried one last time and came to Univer I was getting hosed and a runaround. I was ready to give up on car places, hard to trust anyone anymore. So I tried one last time and came to Universal Ford and saw Carlo Vespa; he made me feel right at ease. And found me the perfect vehicle that was safe and practical to fit my needs. Definitely made my day! Carlo took the time to explain everything, and helped walk thru the process. With no BS. I appreciate coming to a place that treats you with respect and not just a walking wallet! Faith restored. Thank you Carlo for treating me like family instead of a customer! Me and my family thank you, loving my new vehicle. And trust me when I say this it takes alot WOW me and I was wowed! There is a saying, if you get good service you tell 1 or 2 people, and bad service you tell 10 or more, im going to be the first to change that stigma, all thanks to Carlo! Definitely recommend this place to anyone!! 🙂 More
This is my 3rd vehicle purchase with Universal Ford. Randy, Billy and Jenni are a pleasure to work with. They are friendly, professional and always find me the perfect vehicle for me and my family. We w Randy, Billy and Jenni are a pleasure to work with. They are friendly, professional and always find me the perfect vehicle for me and my family. We will be customers for life. Thanks again for your hard work, much appreciated. More