"A horrible experience, very unprofessional and seemingly..."
A horrible experience, very unprofessional and seemingly unskilled maintenance department. I had to have my truck towed to cam clark as it wouldn't start. I received a phone call from Katie my service rep that informed me that the gas I had just filled up with was diesel and needed to be changed. I agreed to this and for them to change the spark plugs. However this was not the proper diagnosis. The main problem was a faulty fuel sensor. There was never diesel put into the truck , eventually the manager admitted to this and still stated that the ethanol level was very low. The diagnosis and the fuel sensor should have cost 700$, however the final bill was 1300$. They aren't trust worthy and cannot admit there mistakes. I'm just assuming there is a low level of skill involved with there maintenance team as every other mechanic I have talked to said the fuel sensor is the first thing they would have checked. Save your money and time and find a honest mechanic. Also there was a total lack of communication with there maintenance department. Kate was supposed to be our rep but took off on vacation without informing us and nobody at cam clark seemed to know anything about the truck. It took days to return any phone calls and get a straight answer. I will never have anything to do with this dealership again.
Employees Worked With
"Kelly was absolutely wonderful.The service I was given..."
- Catherine Jenner
Kelly was absolutely wonderful.
The service I was given was excellent.
I would recommend Cam Clark Ford to everyone I know.
I had my motor home service.
I feel safe for my trip to Kelowna.
When it comes time to purchase a new vehicle Ford is where I will come. I know Kelly will take excellent car if me. Kelly went well beyond exceptional service.
Ford is so lucky to have an employee like her.
Employees Worked With
"Staff were very helpful! They explained the service..."
Staff were very helpful! They explained the service done.I’ve had very good service from my 2018 Escape, and from Cam Clark Ford, absolutely no problems in 85000 km.