1.During the sale they said they could beat my X-Plan member pricing hands down (which I had all my info on me for this at the time and after all financing was done and signed all the sale paper work. I came back 3 days later to pick it up (a day later than what I was told, as they sprayed the box liner and tunnel cover was installed which I had to pay for separately as it not complete with the truck). First I had to ask the dealer for my Nivis number which they did not provide which is required to register all new vehicles I then came in to pick it up and they said I need my X-Plan number that would have been nice to know, I was just suppose to pick up the keys and put my plate on at this time, they also lost my paper work of being a Costco Member and asked me to re-sign the paperwork. I was told I would get a full tank of fuel when I pick it up, it was less than half. I was told I could speak to the sales manager and he told me option one go back home get your X-Plan number and accept that they will not fill my tank up and this was my fault for not having my info in order or option 2 they will rip up the contract. I told them I signed all the paperwork and already registered my vehicle and insured it plus paid for the box liner spray and tunnel cover already. He said I'll call Ford head office and cancel the whole deal in front of my family who were excited about picking up our new +$70,000.00 CAD vehicle. I reluctantly went back this time my 3rd trip back to pick up the vehicle which should have been a one stop ordeal. They gave me my keys and I got the xxxx out there, skipped the majority of the what's what on the vehicle because I was so upset for the overall F-U attitude of the sales group there. To top it all off I paid $1000.00 for a deposit on my visa card which was charged to my card, this did not go on the amount owning on my vehicle and was not credited back on my card yet, I'm still dealing with this currently.