Just bought a 2022 Ford Maverick from them. Worst buying
experience I've ever had. Over the years I've owned lots of vehicles but dealing with Freedom Ford? Terrible. Had to order the Maverick, none
experience I've ever had. Over the years I've owned lots of vehicles but dealing with Freedom Ford? Terrible. Had to order the Maverick, none were in stock. They said it was "On its way." OK whatever that means. I signed the deal assuming the truck was somewhere between Mexico and Canada. Later I tried to find out where the truck was. Sales manager (Wilson Chan) said he would give weekly updates on the truck. Nope, not a one. I tried to phone him. Four left messages throughout the day but no call from him. Finally on the fifth attempt he took my call. Yes the truck was on the train. Yay! Once the truck was here I went in to sign the papers. Finance guy (Seth Pankaj) had previously discussed all of the various extras like extended warranty. I turned them all down. We start signing papers. All I'm buying is the truck, nothing else. I'm a little gullible and trusting. I got home and started looking at all the papers I signed. They slipped in a Windows Protection system ($1,500) and a Ford Protection Plan ($4,300). Yikes $5,800 more than expected. Emailed the finance guy pointing out the discrepancy. I'm told the Finance Manager says too bad your stuck with it. I suggested we re-sign updated papers, it had only been two days over a weekend. Nothing doing. After reading the contracts for these two additional items, there was a full refund cancellation option on both of them. I wrote up the cancellation notices, went back and gave them to the finance guy. 10 minutes later they agreed to rework the paperwork. Got the right contract amount and couldn't get away from them fast enough. Needless to say read and understand everything you sign.
Dec. 15 2021 Update:
Sales department reached out to me and offered to fix the above situation. It's already fixed because I forced the issue, but the offer to correct the contract issues was genuine and the right thing to do. What I posted above is accurate, but it seems like the problem lies with the Finance Department, not the whole dealership. Based on the efforts of the sales department I'm toning down my criticisms. At this point in time they are indeed trying to rebuild the relationship and I'm a bit more optimistic about the kind of company Freedom Ford is.