Was looking for a 2020 ford escape, all black they did not have it that day but told me it would be arriving 2 days later. Signed the contract , they gave me a rental . Vehicle did not show up for over 3 weeks. Had to get 3 different rentals during that time because they all had different issues.Every time I ran into an issue my sales person Donovan would tell me his hands where tied but when I would become frustrated and contact someone above him than I was able to receive help at times .Felt like I wasn’t heard . One of the rentals I received wouldn’t start and I had to take a cab to work , I called and called no one called me back and when I went there frustrated it wasn’t until I threaten to cancel the whole contract that they apologized and helped. Had issues with the first payment date as well they kept giving me the run around they keep passing me off to the next person and nothing gets done until upper management is contacted . Would not recommend. Made me feel very unimportant and undervalued as a client .The whole experience was a headach.