Freedom Ford

Outstanding customer service from all staff at Freedom Ford. I worked with Moe (wonderful and knowledgeable Sales Consultant), Kent (super friendly and kind Sales Manager,) and Justin (smart, helpful and Ford. I worked with Moe (wonderful and knowledgeable Sales Consultant), Kent (super friendly and kind Sales Manager,) and Justin (smart, helpful and patient Assistant Director of Finance). All staff were very helpful and answered all my questions. I am so happy with my purchase. Will strongly recommend Freedom Ford to all my friends! More

Do yourself a favor and avoid this dealer altogether. They will sell you a vehicle and then come delivery day, you will pick up the same vehicle in the dark with a bunch of added damages that depreciat They will sell you a vehicle and then come delivery day, you will pick up the same vehicle in the dark with a bunch of added damages that depreciate your vehicle and with then throw you through a loop of you trying to get it fixed and then doing poor repairs and cause more damages along with it. More

we were looking at purchasing two new vehicles, we purchased our last 8 vehicles at freedom but after this last experience we moved on. Completley low balled us on trades and very unprofessional to d purchased our last 8 vehicles at freedom but after this last experience we moved on. Completley low balled us on trades and very unprofessional to deal with, not helpful at all. Not sure whats happened in the last 3 years but customer service is suffering in this place. More

A big thank you to Jon Gold for rescuing me on the coldest night of the year (it was minus 30 degrees). Halfway to my destination, my Ford Escape started showing a warning that my tire pressure was lo coldest night of the year (it was minus 30 degrees). Halfway to my destination, my Ford Escape started showing a warning that my tire pressure was low. I was afraid I would blow a tire and end up in an accident which I did not want to happen on the very icy streets. I pulled over and phoned a relative asking what I should do since I knew AMA had a 24 hour waiting list for service calls. I was advised that the air pumps at most gas stations were probably frozen. Fortunately, I spotted Freedom Ford and pulled in. Jon kindly filled my air with tires in the service bay and I was soon on my way. I am so grateful for his help. Thanks again, Jon, from this senior citizen. Judy More

Bought a new F350. Bill, Wilson and Vinny where great to deal with. When i picked up the truck everything was as promised. Bill, Wilson and Vinny where great to deal with. When i picked up the truck everything was as promised. More

Would not recommend dealing with these guys to anyone. i’ve been trying to buy a used truck from Patrick Lau for the last month just to find out i’ve been wasting my time and they’ve been trying to screw i’ve been trying to buy a used truck from Patrick Lau for the last month just to find out i’ve been wasting my time and they’ve been trying to screw me over. To begin with i was gonna purchase the vehicle without looking at it in person but before doing so i wanted the basic information before doing so like getting an inspection done which was given to me saying there was work to do to it before i purchased it witch i was fine with and patient to get things done the right way. During the process the finance team was trying to push the papers on me to sign saying the truck was ready to go, which when i called Patrick the truck was not ready. from than we continued to wait for the truck to be fixed which than i asked for an out of province inspection to be done to the truck for insurance proposed just to find out that the truck had a lot more work to be done than what was mentioned in the previews inspection sent to me and needed to be fixed before i was even able to insure it and when i called back to question about it i was told that they couldn’t do anything further business with me moving forward because it was gonna cost them to much money to fix. so if your are looking at a vehicle from these guys ask for an out of province inspection, save you some money in the long run and also don’t agree to pay all the extra fees they try to sneak into the final purchase sale. the truck i was looking to purchase was a 2009 blue extended cab f-350. hopefully this review saves someone some money and a headache. More

Great buying experience! ! Patrick and Martin was gracious and truly accommodating. The patience, professionalism and time they took to help us get the deal we wanted was muc ! Patrick and Martin was gracious and truly accommodating. The patience, professionalism and time they took to help us get the deal we wanted was much appreciated; They put in the effort to made sure that I was able to walk away with the vehicle I wanted. I would recommend going to freedom ford!! More

Worst customer service I have ever experienced from the sales department. On the second drive we had problems with the vehicle and they wont stand behind anything or pay for any repairs. They don't care a sales department. On the second drive we had problems with the vehicle and they wont stand behind anything or pay for any repairs. They don't care about their customers, all they care about is selling a vehicle! Will never deal with them again. More

Worst service ever had call and book an appointment for car view with Connor no one shows up till 45 min and at that time received a call from manager to confirm that I coming to see that car and when I car view with Connor no one shows up till 45 min and at that time received a call from manager to confirm that I coming to see that car and when I told him I am waiting here since last 45 min then he realize and send Connor sales rep But surprisingly they took my info and told me car has been sold and when i talked and ask him why he didn't inform me over the phone, manager he was so rude and told me they don't have time to check if that car was available or not. Again thank you for wasting my time More

They won’t honour a deal. We had been dealing with Tarun Mander and Martin Song for a while, we had been looking for 2022 Platinum Expedition, they explained they would give We had been dealing with Tarun Mander and Martin Song for a while, we had been looking for 2022 Platinum Expedition, they explained they would give us 98K for our truck, extensive photos and details had been given prior. However the Platinum was a white exterior; something I wasn’t keen on, but they kept on us and continued to lower the price on it. A slightly used Red Expedition Platinum came for sale, they agreed everything was good to go. Knowing we were driving FOUR HOURS, My husband got there and when he sat down to complete the deal the stated they would only give him $80K. All they wanted was to break the deal and string him up, shoving us into the new 2022. Knowing he had driven so far and we have been looking for a while. AN $18K DIFFERENCE, this dealer is nothing but weasels, definitely tops the list of the worst dealership I’ve ever dealt with. More