Northstar Ford Calgary

The most unprofessional scamming automotive service department ever! Unethical or just actually poor mechanics. Would NOT recommend anyone take their vehicle to be worked on their unless you don’t mind being tricked out of your money and the vehicle not repaired

I took my car in for a recall issue, had to leave the car overnight due to parts being shipped. I was given a "courtesy" call the next Monday to advise me the car had been vandalized by the service director. No empathy or respect from the Service Director (Rob) who promised to call back and never reached me. 4 days have gone by, no call or response from anyone at Ford. Terrible customer service experience.

First off I would like to say that the two people I have talked to at Northstar Ford were professional and courteous. The supervisor I did not talk to as he called my home number while I was at work and talked my wife. So, I recently had to have my transmission replaced at a cost of $8000. I took it to this dealership as I wanted to make sure I got ford parts since this is such an import part of the car. I have to say that I think I paid a premium for this replacement. I'm ok with this, however when I received my car back my transmission was working fine but I noticed that now when I am making a sharp left hand turn, like into a parking spot, the steering wheel now grabs about 3/4 of the way into the turning of the steering wheel and then allows me to turn the rest of the way. THIS WAS NOT HAPPENING BEFORE I TOOK IT IN!!! So I took it back in and now they are saying it is the steering box (Another $2400 labor included) and that there is no possible way that they could have damaged this unless it was dropped. However if you need to drop the front end of the vehicle to replace the transmission and then need to perform a front end alignment once it is back in, it seems to me that there can be lots of room for error. So how can I, in a six year old vehicle damage the steering box. I didn't take it out and drop it. Mike said that it can happen when it is up on their hoist saying that the wheels can sag. Even if this was true, would this then not make it their fault?? Does Ford not have hoists to properly lift the car without this sag? Sounds like a lot of excuses to me. My car has been up on a hoist many times when changing tires from winter to summer and have never experienced this. When asked about why this wasn't caught during the test drive, Mike said it was taken for a test drive but the tech may have only done right hand turns during the test. What??? To say that this cannot be this service department's fault is beyond my comprehension. Seems to me that they are covering up their own mistake. Needless to say I did not approve this outlandish service and am taking my car to my trusted service provider in which I should have taken it to in the first place.

I highly recommend North Star Ford Calgary if you are looking to buy a vehicle. I bought a used vehicle from them and they are extremely courteous and professional. Everyone that I dealt with from the salesman (Ahmed) to the finance manager (Mike) and then the delivery coordinator (Tanya) were great. The communication was superb and all of my questions have been answered promptly. Regarding the vehicle itself, it is in amazing condition and it got detailed before delivery. 5 stars.

Typically I had great experiences with Northstar Ford and was a loyal customer and would have happily stayed that way. My last service visit they forgot to swap my winter wheels (half the reason it was in there and despite them being in the back of the truck), and upon picking up my truck I noticed a large horseshoe crack across my windshield. I went back inside to let them know and ask what my next steps were. The lady apologized and took some photos and assured me somebody would contact me within a day or two. A week goes by and no word, so I decide to call in, at which point I left 3 voicemails with the lady I spoke with (customer service representative no less) over the following week, with no response. Finally I get a hold of the customer service manager after letting them know I was receiving zero response. They promptly apologize and I fill them in and they agree to get back to me the next day, at which point they inform me they don’t cover window cracks from their service test drives and that I sign off on that in the fine print. They tell me they will see what they can do to replace it at a discount – which I appreciate and feel is fair. I follow up after no call back, am assured again they will get to it that day and that they forgot, and it has been no word since – happily forgotten. I understand these things happen, but aside from expecting a Ford service employee to drive my vehicle at least like I would if not more carefully than they would their own, I would have appreciated anybody being honest there was a 4 foot unmissable crack across my otherwise uncracked window before having to see it myself, or having any of the 3 people I talked with having any accountability to uphold the customer service they offered me. I accepted that I signed off on window cracks without reading the fine print, and am typically very forgiving and understanding but I will be taking my services elsewhere and further out of my own way after this experience, which has also contributed to me buying a non-Ford SUV instead of the Explorer from Northstar as I had planned. Typically had great service but only feels that way now when they are getting good business from you.

Nicole and Chris were exceptional in locating the right vehicle for us. We were pleased when it arrived ahead of the time when promised. Nicole very familiar with features of the two vehicles we test-drove. Able to answer all questions easily. We would highly recommend her to others. The vehicle we originally settled on, turned out to be sold. Chris was able to provide us with two alternatives that met our criteria by the next day. The Ford rebate of $7500 certainly factored in our decision making. Sam handled the payment processes very smoothly. Tanya gave us a detailed orientation to our new Escape’s features. All staff indicated they were available if we had further questions - appreciated. Great service - thanks to all!

Amazing! This employee is the best ever.. He is so professional and absolutely caring, great customer service! I would always work with him over anyone else!

We have purchased 10 vehicles over the past 5 years from Northstar. Clayton Rivet has always managed to make sure we have been happy customers

I dropped by to look at a Ford I saw online. Derrick was very helpful in helping me to understand my options and then, really looked after me through the purchase process. Always felt he was working to do his best for me. Never once felt that I was being "managed". If you are looking for a Ford, I'd suggest asking for Derrick Huck.

It is with absolute regret that I have to go online and voice my opinion of the beyond horrible experiences I have had with North Star Ford. Absolutely in no waydo they care about their customers or having a positive experience. I could write a 20 page review, I will keep it short. They put me into an unsafe vehicle on a three day road trip. I was told my vehicle was safe to drive, I was leaking fumes out the back exhaust and had clouds of thick white smoke the whole trip. I was actually pulled over by the police to ask if I was ok. My ford was already in the shop to have this fixed, they assured me at the service department, it was fixed and it was safe to drive. I have a text conversation with this confirmation. My 2015 ford explorer was in the shop for over 90 days on a span of 4 months. They replaced the turbos three times because they couldn't fix it the first time. Upon picking my car up 5 different times, there was something else wrong with it. They are by far the worst service shop I have ever experienced. If you can stay clear of them, I suggest you do. I spent over $800 on rentals and got my 2015 Ford explorer towed to them to have fixed three different times, my vehicle was not safe to drive. Every time I got it back from the shop there was something different wrong with it. 52 days straight my FORD was in the shop and they kept calling saying this was now broken, this now needed to be replaced. PLEASE, if I can prevent anyone from experiencing what I went through, I will do that! STAY AWAY from North Star FORD.