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Northstar Ford Calgary - Service Centre

4.5

2,371 Lifetime Service Reviews

9 Crowfoot Cir NW, Calgary, Alberta T3G 3J8

2,371 Reviews of Northstar Ford Calgary - Service Centre

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July 22, 2019

"220 Dollar Misdiagnosis."

- NotMadJustDissapointed

Brought my car in two weeks ago (early July 2019) and paid 220 dollars to have it looked at. They told me I needed a new transmission and quoted me $4,000 to do the job. I ended taking my car to a transmission shop in the area who told me they've never had to replace a transmission on my type of car and they managed to fix the issue (a linkage seizure) for $400 instead of $4,000 Northstar Ford wanted to charge me. When I went back to ford to ask about getting the 220 dollars I paid (for a misdiagnosis which conveniently would have made their shop $4,000 instead of the reasonably cheap fix that was needed) back. The manager was apparently busy/refused to talk to me and I was simply given his card to try and get ahold of him. I have left him a message and have yet to hear back about this. I will never be going back to Northstar Ford and encourage you to look elsewhere as well. Hoping I can at least get my money back for this gross and expensive misdiagnosis.

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Recommend Dealer
No
Employees Worked With
Aug 13, 2019 -

Northstar Ford Calgary responded

We are sorry to hear about your service experience and would like to get in touch with you. Please respond with your contact information and/or you can contact us at 888-509-3613. Sincerely, The Social Media Team

May 09, 2019

"Beware -- service department scam"

- danielcaudle

Beware -- service department missed a problem that Jiffy Lube and Fountain Tire saw no problem. I took our F150 in for a transmission fluid leak and fluid/filter change after noticing a few drips on the ground, and confirming with Fountain Tire and Jiffy Lube that it was leaking from near the bulkhead connector.. Received it back with "no leaks" reported on the form. Thought all was fine. Overnight it poured fluid all over the street where it was parked. Way worse than the original leak. Took it back to Northstar, and was told it was a seal inside the transmission, it wasn't their fault they missed it, and I'd have to pay to have the job done again. No exceptions, no reply from their management team when e-mailed. Be very wary of taking your vehicle here. I have 5 Fords and have been a long-time customer, and have never once felt screwed like I have with this dealer.

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Recommend Dealer
No
April 30, 2019

"Great service"

- 18Limited

I drive in from Airdrie to have my new truck serviced at Northstar Ford. I always have a pleasant experience and the work is done right the first time. I highly recommend this dealership as well as Cassandra Walker in service. They go they extra mile to make sure their customers leave happy.

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Recommend Dealer
Yes
Employees Worked With
January 16, 2019

"I brought my car in to be cleaned yesterday"

- Susanjune08

I had the pleasure of dealing with Fiona Rea in the service department. I found her to be very efficient, fun and a pleasure to deal with. Thanks Fiona for such a fun experience.

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Yes
Employees Worked With
Jan 17, 2019 -

Northstar Ford Calgary responded

We appreciate you taking the time to leave us a positive review Susanjune08! Glad to hear Fiona mad your experience enjoyable with us.

December 28, 2018

"Rim got damaged"

- FordguyAB

Had an appointment for 8:30 am for seatbelt tentioner recall, and a Patch for a flat tire I had plugged. Vehicle wasn’t completed till 4:30. When I got the vehicle back there was scratch marks all the way around my 1 year old rim. I left a message for the service manager to call back and help rectify the issue but still hasn’t called back 4 days later. Really disappointed in the whole experience. Updated. Review. I did speak with Rob Meade, a really stand up professional guy. He was concerned and didn’t hesitate to help fix the issue. Update 2. Got my rim back from northstar ford and they didn’t fix the damage. I will not be dealing with Northstar Ford again... I initially walked into Northstar Ford to buy a used truck... when I started talking with them about the used truck I liked and they realized I wasn’t going to pay their inflated price they then said “sorry we forgot it’s already sold...” So I gave them my phone number and they said they would call me about a similar used truck... 3 months later they called me back and said sorry we couldnt find anything... I said thats too bad as I had walked into Cam Clark Ford in Airdrie and custom ordered a brand new F-150. Maybe thats why they didn’t treat my truck with professionalism?

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Recommend Dealer
No
Employees Worked With
December 26, 2018

"Great service "

- C. MOIR

Great service by service advisor Liane. Liane provided very good service was friendly,informative and provided good support in arranging alternate transportation while our truck was serviced.Thank You

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Yes
Employees Worked With
Dec 31, 2018 -

Northstar Ford Calgary responded

Thank you C. Moir for taking the time to leave us a positive review! We are glad to hear that you had a great experience with us, drive safe!

December 22, 2018

"Trustworthy "

- Fusion owner

It has to be the first time in years at a service shop or oil change place where they checked a filter and said it wasn’t dirty and didn’t need replacing. Trustworthy perhaps.

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Yes
Employees Worked With
Dec 24, 2018 -

Northstar Ford Calgary responded

Thank you Fusion owner for leaving us a positive review! We are glad to here that our service specialists gave you trustworthy advice.

December 19, 2018

"They did an great job"

- NGILLESP

Great job. Only issues is I booked my car for the Monday and had this day off but they over booked and I had to reschedule for the Tuesday morning.

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Yes
Dec 19, 2018 -

Northstar Ford Calgary responded

Thank you NGILLESP for your business with us, we appreciate you taking the time to leave us a positive review. We are glad that our service technicians were great with your vehicle.

December 19, 2018

"In for a recall and oil change"

- JSHANDRUK

Was in yesterday for a recall and oil change. Friendly staff, finished on time and courtesy drivers are always great! Spluged and bought the inside /outside cleaning deal and my truck looks brand new- such a treat!

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Recommend Dealer
Yes
Employees Worked With
Dec 19, 2018 -

Northstar Ford Calgary responded

We appreciate you taking the time to leave us a positive review JSHANDRUK! We love to hear that our staff is friendly with the customers, thank you.

December 19, 2018

"Consistently reliable"

- NODROGJ

Whether I come in for routine maintenance or unplanned repairs, they clearly communicate about prices, timelines, and any unexpected issues. I've had repairs come in under the estimate a couple of times, and everyone has always been very easy to deal with. I've had a couple of minor problems, but they've always been resolved quickly.

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Recommend Dealer
Yes
Employees Worked With
Dec 19, 2018 -

Northstar Ford Calgary responded

Thank you NODROGJ for your repeated business with us and we appreciate you taking the time to leave us a positive review. Glad to hear that your service check-ups always go smoothly each time, we look forward to seeing you again.

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