Have had my 2018 F-150 in 5 times in the past 6 months, 3 times overnight.
Needed timing chains replaced, massaging seat fixed and block heater recall fixed.
Need it overnight to diagnose, wrong parts ordered, no parts in stock, bring it back in a few weeks... same runaround all the time.
Have voiced my frustrations numerous times now, with no improvements made.
Jennifer C tried her best to help me out, but ultimately the culture of the entire service department failed and will continue to fail. Asked for a call from the business manager a few weeks ago. Haven't heard from him, which doesn't surprise me. I know I won't.
Will not be back.