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Northstar Ford Calgary - Service Centre

Calgary, AB

4.5
2,376 Lifetime Reviews Review Dealership

2,376 Reviews of Northstar Ford Calgary - Service Centre

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June 19, 2020

"Worst Experience Ever!!!"

- Nsea

I took my car in for a recall issue, had to leave the car overnight due to parts being shipped. I was given a "courtesy" call the next Monday to advise me the car had been vandalized by the service director. No empathy or respect from the Service Director (Rob) who promised to call back and never reached me. 4 days have gone by, no call or response from anyone at Ford. Terrible customer service experience.

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Recommend Dealer
No
Employees Worked With
May 13, 2020

"No Ownership of Problem Created By The Service Department"

- Craig

First off I would like to say that the two people I have talked to at Northstar Ford were professional and courteous. The supervisor I did not talk to as he called my home number while I was at work and talked my wife. So, I recently had to have my transmission replaced at a cost of $8000. I took it to this dealership as I wanted to make sure I got ford parts since this is such an import part of the car. I have to say that I think I paid a premium for this replacement. I'm ok with this, however when I received my car back my transmission was working fine but I noticed that now when I am making a sharp left hand turn, like into a parking spot, the steering wheel now grabs about 3/4 of the way into the turning of the steering wheel and then allows me to turn the rest of the way. THIS WAS NOT HAPPENING BEFORE I TOOK IT IN!!! So I took it back in and now they are saying it is the steering box (Another $2400 labor included) and that there is no possible way that they could have damaged this unless it was dropped. However if you need to drop the front end of the vehicle to replace the transmission and then need to perform a front end alignment once it is back in, it seems to me that there can be lots of room for error. So how can I, in a six year old vehicle damage the steering box. I didn't take it out and drop it. Mike said that it can happen when it is up on their hoist saying that the wheels can sag. Even if this was true, would this then not make it their fault?? Does Ford not have hoists to properly lift the car without this sag? Sounds like a lot of excuses to me. My car has been up on a hoist many times when changing tires from winter to summer and have never experienced this. When asked about why this wasn't caught during the test drive, Mike said it was taken for a test drive but the tech may have only done right hand turns during the test. What??? To say that this cannot be this service department's fault is beyond my comprehension. Seems to me that they are covering up their own mistake. Needless to say I did not approve this outlandish service and am taking my car to my trusted service provider in which I should have taken it to in the first place.

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Recommend Dealer
No
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March 12, 2020

"Hit and miss service"

- Ray

Typically I had great experiences with Northstar Ford and was a loyal customer and would have happily stayed that way. My last service visit they forgot to swap my winter wheels (half the reason it was in there and despite them being in the back of the truck), and upon picking up my truck I noticed a large horseshoe crack across my windshield. I went back inside to let them know and ask what my next steps were. The lady apologized and took some photos and assured me somebody would contact me within a day or two. A week goes by and no word, so I decide to call in, at which point I left 3 voicemails with the lady I spoke with (customer service representative no less) over the following week, with no response. Finally I get a hold of the customer service manager after letting them know I was receiving zero response. They promptly apologize and I fill them in and they agree to get back to me the next day, at which point they inform me they don’t cover window cracks from their service test drives and that I sign off on that in the fine print. They tell me they will see what they can do to replace it at a discount – which I appreciate and feel is fair. I follow up after no call back, am assured again they will get to it that day and that they forgot, and it has been no word since – happily forgotten. I understand these things happen, but aside from expecting a Ford service employee to drive my vehicle at least like I would if not more carefully than they would their own, I would have appreciated anybody being honest there was a 4 foot unmissable crack across my otherwise uncracked window before having to see it myself, or having any of the 3 people I talked with having any accountability to uphold the customer service they offered me. I accepted that I signed off on window cracks without reading the fine print, and am typically very forgiving and understanding but I will be taking my services elsewhere and further out of my own way after this experience, which has also contributed to me buying a non-Ford SUV instead of the Explorer from Northstar as I had planned. Typically had great service but only feels that way now when they are getting good business from you.

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No
Employees Worked With
Prefer not to say.
October 10, 2019

"Do NOT service here."

- Paul James Fulton

I purchased a 2016 F-150 about 6 months ago. Since I had bought the truck in Edmonton and I live in Calgary, I wanted to maintain it at a local dealership. I live about 10 minutes away from NorthStar Ford, so I thought I would give them a try. The first experience there was for a loose fender flare that the dealer "forgot" to mention when I purchased the truck (surprise). After a quick chat with a service advisor Ziad, he came outside to look at it and determined it would be best if I try a push clip ($3 part) first before booking it in. This fixed the problem are therefore made me come back to service again. The second service was where things turned sour. To begin, I came in for an oil change and planned to wait for the truck. The service was relatively quick and everyone I interacted with (including Ziad) was great. However, upon picking up the truck, I noticed that it was not washed and the technician left grease and oil all over the front of my hood. Unfortunately, I was in a rush to leave for B.C that afternoon and didn't get a chance to speak with anyone regarding that. Fast forward to last Friday, I brought the truck in once again for a tire change and this was the last time I'll be returning to Northstar. After dropping the truck off at 10 a.m, I was told it would be about 2 hours for the service. In addition to that, I asked them to install LED headlights on the truck and was told this would be an extra half hour per side. I got a phone call from Ziad saying that the tech had to take off the entire headlight assembly along with the grille to put in new bulbs? Doesn't seem right. So we did not end up installing the headlights. It was not until 4:45 that afternoon that I was called and told it was done. How did 2 hours turn into over 6 and a half? And only the tire change? Once again I picked up the truck and it was of course not washed. I understand when it's busy and people rush, it was a Friday and everyone forgets things. However, upon closer inspection, I saw that the tech had left grease, handprints, and oil all over my wheels. Not a small amount either, enough that they would notice it. This was on all 4 wheels. I was so annoyed by this, but the service department closed at 5 and it was past 5 at this point. I shouldn't have to spend half an hour cleaning my truck of oil and grease every time I bring it in for a service. I have NO bad things to say about Ziad my service advisor as he did the best he can, but waiting over 6 hours for a tire change and having my truck returned to me even dirtier than it was when I dropped it off? I do not expect perfection, but I do expect that when I bring in my truck and spend my money at your service center, I will receive the respect I deserve as a customer. When I pick up my truck even dirtier than it was when I dropped it off, that shows me that you could not care less about my business. I always bring in coffee and donuts for the service staff, so I expect at least a bit more care to be taken. Not acceptable.

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No
Employees Worked With
Oct 18, 2019 -

Northstar Ford Calgary responded

Dear Paul, We are very sorry to hear about your service experience and would like to get in touch with you. Please respond with your contact information and/or you can contact us at 403-239-1115. Sincerely, Our Team

September 20, 2019

"Frustrated"

- Trent

Have had my 2018 F-150 in 5 times in the past 6 months, 3 times overnight. Needed timing chains replaced, massaging seat fixed and block heater recall fixed. Need it overnight to diagnose, wrong parts ordered, no parts in stock, bring it back in a few weeks... same runaround all the time. Have voiced my frustrations numerous times now, with no improvements made. Jennifer C tried her best to help me out, but ultimately the culture of the entire service department failed and will continue to fail. Asked for a call from the business manager a few weeks ago. Haven't heard from him, which doesn't surprise me. I know I won't. Will not be back.

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No
Employees Worked With
Jennifer Chouinard
July 22, 2019

"220 Dollar Misdiagnosis."

- NotMadJustDissapointed

Brought my car in two weeks ago (early July 2019) and paid 220 dollars to have it looked at. They told me I needed a new transmission and quoted me $4,000 to do the job. I ended taking my car to a transmission shop in the area who told me they've never had to replace a transmission on my type of car and they managed to fix the issue (a linkage seizure) for $400 instead of $4,000 Northstar Ford wanted to charge me. When I went back to ford to ask about getting the 220 dollars I paid (for a misdiagnosis which conveniently would have made their shop $4,000 instead of the reasonably cheap fix that was needed) back. The manager was apparently busy/refused to talk to me and I was simply given his card to try and get ahold of him. I have left him a message and have yet to hear back about this. I will never be going back to Northstar Ford and encourage you to look elsewhere as well. Hoping I can at least get my money back for this gross and expensive misdiagnosis.

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No
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Aug 13, 2019 -

Northstar Ford Calgary responded

We are sorry to hear about your service experience and would like to get in touch with you. Please respond with your contact information and/or you can contact us at 888-509-3613. Sincerely, The Social Media Team

May 09, 2019

"Beware -- service department scam"

- danielcaudle

Beware -- service department missed a problem that Jiffy Lube and Fountain Tire saw no problem. I took our F150 in for a transmission fluid leak and fluid/filter change after noticing a few drips on the ground, and confirming with Fountain Tire and Jiffy Lube that it was leaking from near the bulkhead connector.. Received it back with "no leaks" reported on the form. Thought all was fine. Overnight it poured fluid all over the street where it was parked. Way worse than the original leak. Took it back to Northstar, and was told it was a seal inside the transmission, it wasn't their fault they missed it, and I'd have to pay to have the job done again. No exceptions, no reply from their management team when e-mailed. Be very wary of taking your vehicle here. I have 5 Fords and have been a long-time customer, and have never once felt screwed like I have with this dealer.

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No
April 30, 2019

"Great service"

- Brad 18Limited

I drive in from Airdrie to have my new truck serviced at Northstar Ford. I always have a pleasant experience and the work is done right the first time. I highly recommend this dealership as well as Cassandra Walker in service. They go they extra mile to make sure their customers leave happy.

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Recommend Dealer
Yes
Employees Worked With
Cassandra Walker
January 16, 2019

"I brought my car in to be cleaned yesterday"

- Susanjune08

I had the pleasure of dealing with Fiona Rea in the service department. I found her to be very efficient, fun and a pleasure to deal with. Thanks Fiona for such a fun experience.

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Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Jan 17, 2019 -

Northstar Ford Calgary responded

We appreciate you taking the time to leave us a positive review Susanjune08! Glad to hear Fiona mad your experience enjoyable with us.

December 28, 2018

"Rim got damaged"

- FordguyAB

Had an appointment for 8:30 am for seatbelt tentioner recall, and a Patch for a flat tire I had plugged. Vehicle wasn’t completed till 4:30. When I got the vehicle back there was scratch marks all the way around my 1 year old rim. I left a message for the service manager to call back and help rectify the issue but still hasn’t called back 4 days later. Really disappointed in the whole experience. Updated. Review. I did speak with Rob Meade, a really stand up professional guy. He was concerned and didn’t hesitate to help fix the issue. Update 2. Got my rim back from northstar ford and they didn’t fix the damage. I will not be dealing with Northstar Ford again... I initially walked into Northstar Ford to buy a used truck... when I started talking with them about the used truck I liked and they realized I wasn’t going to pay their inflated price they then said “sorry we forgot it’s already sold...” So I gave them my phone number and they said they would call me about a similar used truck... 3 months later they called me back and said sorry we couldnt find anything... I said thats too bad as I had walked into Cam Clark Ford in Airdrie and custom ordered a brand new F-150. Maybe thats why they didn’t treat my truck with professionalism?

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Recommend Dealer
No
Employees Worked With
Other Employees : Cassandra Walker
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