Northstar Ford Calgary - Service Centre

Adam was excellent! He was very attentive to my needs in acquiring the exact part and installing it. Plus I was treated like a queen!. He is a fine gentleman and He was very attentive to my needs in acquiring the exact part and installing it. Plus I was treated like a queen!. He is a fine gentleman and I would highly recommend him for a good raise!! More

Many stories over quite a long period of time all summarize the following way… “ There has to be a better place to do business someplace”. summarize the following way… “ There has to be a better place to do business someplace”. More

This dealer ship is a nightmare to deal with, the service manager clearly no mechanical background. After my engine was reaclled and this Ford dealership replaced it had never sounded or worked the same. Thi manager clearly no mechanical background. After my engine was reaclled and this Ford dealership replaced it had never sounded or worked the same. This dealer ship has give me the run around and keeps misdiagnosis the issue. I don't think this ship employs a red seal mechanic. Please do not buy from here or go here for your services. More

Booked an oil change and was offered a complimentary vehicle pick up and drop off from my home. Vehicle picked up on time at 9am, received a text at 3pm that vehicle was in the shop and expected to be r vehicle pick up and drop off from my home. Vehicle picked up on time at 9am, received a text at 3pm that vehicle was in the shop and expected to be ready by 5pm and I would be hearing from another person later about the delivery to my home. At 6:30 had not heard from anyone and forget about trying to reach anyone at that time. Unbelievable to leave me without my vehicle for 24 hours, major breakdown on their behalf. How does this happen ? Beware, this should never,never have been allowed to happen. More

Not at all impressed with their change to get rid of their shuttle service!! They got rid of their drivers and expect you to take an Uber now. This sucks, especially if you don't remember to have yo their shuttle service!! They got rid of their drivers and expect you to take an Uber now. This sucks, especially if you don't remember to have your cell phone with you. Went thru 45 mins of cancelled Uber drivers before one eventually decided to come to the dealership. Ford is just cheaping out, not only on its customers, but also by axing their employees too. More

Getting my car repaired at this dealership under factory warranty cost me $10,000. I brought the vehicle in for an inspection and oil change and was told that the vehicle needs an engine. My advisor Liane w warranty cost me $10,000. I brought the vehicle in for an inspection and oil change and was told that the vehicle needs an engine. My advisor Liane was not only significantly out of her depth with this repair, but also continuously did not read my emails and responded with something directly contradicting or not answering the last email I sent her because she didn’t actually read it. When asked if the head gaskets were leaking into the combustion chamber or the oil, Liane had no clue what that meant, so I had to look up the TSB. 20 days later, while my vehicle was still in the shop, waiting for “backordered parts“, when asked for a status update (which went unanswered again until the third email) Liane advised the backordered parts been sitting at another Ford dealership, the entire time. Came in just a day later after I asked her to call and get them, do days in. Just under a month when I got my car and the engine was significantly overfull and leaking huge puddles underneath the car and the AC was making a hissing noise and leaking into the cab, which was great. I returned it to Northstar Ford and was told that the oil level was fixed, and the control module (which is the electronic control you see in the dash) needed to be replaced to fix the air conditioning. I called the service manager and explained to him that it was virtually impossible that the climate control module was making a hissing noise like leaking to which he agreed. At his request and mine the technician recharged the air-conditioning to learn that it was, in fact, not properly, charged and low to begin with. Fast forward 10,000 km later, my car has a total of 65,000 km on it, now has transmission issues. The journeyman that looked at it advised it was likely because the torque converter was not aligned correctly upon engine installation, but unfortunately, due to the catastrophic internal damage, there would be no way to prove it. The shop is a lawsuit waiting to happen, and the technician and service advisor that I experienced were both not qualified to work on a bicycle. This place is an absolute embarrassment to Ford dealerships everywhere. Do yourself a favor and take it to Maclin or Metro. take it anywhere but this hellhole. More

Booked an oil change, tire rotation and semi-annual inspection. Tried to voice concerns over some issues, but I was not heard. The service writer wouldn’t let me speak my concerns. I was told that the inspection. Tried to voice concerns over some issues, but I was not heard. The service writer wouldn’t let me speak my concerns. I was told that the inspection performed at oil change was basically worthless. I was also told that the semi-annual inspection is just more visual, with nothing removed. Any road test or any investigation would be further charges. This was contrary to what I was led to believe when booking the semi-annual inspection. They found a leak at the oil drain plug which was fixed for free, however the cause would have been from this shop as the previous service was from them. The semi-annual inspection is supposed to include a tire rotation, and the report said it was completed. I know that it wasn’t. Three of my tires have unique features. (A mark on one, a slow leak on another, and uneven tread wear on a different one). Guess what? All the tires are in the same place. I phoned the service manager and left a voicemail. My call has never been returned. I also called back to service to inquire about a different tire (vs. the quote). My call was never returned. I guess they already have too much business to care about customers. Will not be going back. Unfriendly and don’t care about you or your concerns. More

I am extremely satisfied with the service for the past two days! Especially my Service Advisior Liane and service manager Adam.They are really professional, nice and patient. They were very helpful, alway two days! Especially my Service Advisior Liane and service manager Adam.They are really professional, nice and patient. They were very helpful, always put themselves in my position. explained the issues with my Ford Explorer in detail. And answered my concerns with expertise knowledge and patience. Also, I got updates of repairing timely. Thanks Liane and Adam! More

Always very pleasant and knowledgeable . Have dealt with Craig many times and have always been happy with the great service Have dealt with Craig many times and have always been happy with the great service More

I recently bought my F350 in for some routine maintenance, Brittany Lush in the appointments dept managed to get me an appointment that worked with my schedule not the other way around as with mo maintenance, Brittany Lush in the appointments dept managed to get me an appointment that worked with my schedule not the other way around as with most dealerships. awesome job ty More