Booked an oil change, tire rotation and semi-annual
inspection. Tried to voice concerns over some issues, but I was not heard. The service writer wouldn’t let me speak my concerns. I was told that the
inspection. Tried to voice concerns over some issues, but I was not heard. The service writer wouldn’t let me speak my concerns. I was told that the inspection performed at oil change was basically worthless. I was also told that the semi-annual inspection is just more visual, with nothing removed. Any road test or any investigation would be further charges. This was contrary to what I was led to believe when booking the semi-annual inspection. They found a leak at the oil drain plug which was fixed for free, however the cause would have been from this shop as the previous service was from them. The semi-annual inspection is supposed to include a tire rotation, and the report said it was completed. I know that it wasn’t. Three of my tires have unique features. (A mark on one, a slow leak on another, and uneven tread wear on a different one). Guess what? All the tires are in the same place. I phoned the service manager and left a voicemail. My call has never been returned. I also called back to service to inquire about a different tire (vs. the quote). My call was never returned. I guess they already have too much business to care about customers. Will not be going back. Unfriendly and don’t care about you or your concerns.