Liane Asquin

I am extremely satisfied with the service for the past two days! Especially my Service Advisior Liane and service manager Adam.They are really professional, nice and patient. They were very helpful, alway two days! Especially my Service Advisior Liane and service manager Adam.They are really professional, nice and patient. They were very helpful, always put themselves in my position. explained the issues with my Ford Explorer in detail. And answered my concerns with expertise knowledge and patience. Also, I got updates of repairing timely. Thanks Liane and Adam! More

Helpful 0

Report | Print

I was at Northstar early December for some automotive repairs on my SUV. I had previously taken my vehicle to other dealerships and did not have very good service, but was pleasantly surprised this time repairs on my SUV. I had previously taken my vehicle to other dealerships and did not have very good service, but was pleasantly surprised this time. Liane was my service advisor, and I have to say she was extremely proficient, professional and helpful. She was able to explain things to me in a manner where I could understand what was wrong with my vehicle, what needed to be done and how long it would take. Everything was completed on time. It was an enjoyable, stress free experience, and I certainly will be returning to have my vehicle serviced at this location in the future. More

Helpful 0

Report | Print

Worst Experience Ever!!! I took my car in for a recall issue, had to leave the car overnight due to parts being shipped. I was given a "courtesy" call the next Monday to ad I took my car in for a recall issue, had to leave the car overnight due to parts being shipped. I was given a "courtesy" call the next Monday to advise me the car had been vandalized by the service director. No empathy or respect from the Service Director (Rob) who promised to call back and never reached me. 4 days have gone by, no call or response from anyone at Ford. Terrible customer service experience. More

Helpful 4

Report | Print

We have purchased 10 vehicles over the past 5 years from Northstar. Clayton Rivet has always managed to make sure we have been happy customers Northstar. Clayton Rivet has always managed to make sure we have been happy customers More

Helpful 0

Report | Print

Great service by service advisor Liane. Liane provided very good service was friendly,informative and provided good support in arranging alternate transportation wh by service advisor Liane. Liane provided very good service was friendly,informative and provided good support in arranging alternate transportation while our truck was serviced.Thank You More

by C. MOIR Verified Customer Verified Customer

Helpful 0

Report | Print

In for a recall and oil change Was in yesterday for a recall and oil change. Friendly staff, finished on time and courtesy drivers are always great! Spluged and bought the inside / Was in yesterday for a recall and oil change. Friendly staff, finished on time and courtesy drivers are always great! Spluged and bought the inside /outside cleaning deal and my truck looks brand new- such a treat! More

by JSHANDRUK Verified Customer Verified Customer

Helpful 0

Report | Print

Outstanding Service! Terrific team of employees who provide excellent service every time. Thanks to them I get booked, driven home, serviced, picked up the next day, with Terrific team of employees who provide excellent service every time. Thanks to them I get booked, driven home, serviced, picked up the next day, with friendly, and efficient people who always show how much they care about the individual. More

by LEONABAKER1 Verified Customer Verified Customer

Helpful 1

Report | Print

Always a pleasure I have felt like part of the dealership family since I first stepped in the door. Everyone is very friendly and prompt in assisting with any needs of I have felt like part of the dealership family since I first stepped in the door. Everyone is very friendly and prompt in assisting with any needs of the customer! I would recommend this dealership to ALL friends and family! More

by TKFike Verified Customer Verified Customer

Helpful 0

Report | Print

The customer service relationship of the workshop staff and the service advisors is top notch. Showing up at the workshop after a long time and everyone was asking where have you bein of the workshop staff and the service advisors is top notch. Showing up at the workshop after a long time and everyone was asking where have you being show a lot of personal care aside from just business. I was really impressed More

by YOMIOLUJONWO Verified Customer Verified Customer

Helpful 0

Report | Print

I felt as if friends were taking care of me. While your staff in the service shop quickly and efficiently go through their routine, they never for a moment cease to be friendly and attentive. Fr While your staff in the service shop quickly and efficiently go through their routine, they never for a moment cease to be friendly and attentive. From my first encounter, I was confident that I was in good hands. My car has had its clutch issue resolved, its final check-up done (prior to warranty running out)--I might have forgotten if Cassandra hadn't suggested it--and the best cleaning my Focus has ever had. It runs and looks great! My sincere thanks to each one of "my people" for your conscientiousness. In this fast-paced world, service often comes at a premium and can never be over-rated. More

by HB.WEINERT Verified Customer Verified Customer

Helpful 0

Report | Print