"Tara is new to the business but was extremely..."
Tara is new to the business but was extremely knowledgeable and friendly when I meet her while considering to buy a new truck. She was not pushy and very considerate of my needing time to decide if I wanted to proceed with an order. If I move forward it will definitely be with Tara.
"Terrible Service (Stayaway from NORTHSTART FORD) - called..."
- Doug Owens
Terrible Service (Stayaway from NORTHSTART FORD) - called two issues looked at on our Explorer. Described both over the phone - inoperable sunroof, intermittent bloodspot indicator default. Individual on the phone told us $199 to take a look (totally fine) - booked time off work, arranged for kids, drove tandem with wife to drop the vehicle off only to be told when we get there nope... it will be two charges ($168 each) to have them take a look. What a waste of time - criminal, bait and switch tactics. So disappointing when a manager (Rob Meade) will not stand behind employees. Needless to say took it to a local shop (Silversprings Automotive) where they were more than happy to have our business and all of our FUTURE BUSINESS, and my families business, etc. Will not buy another FORD on this basis alone. Rant over... so thankful for the businesses out there that know how to deliver on customer experience!
"Damian always looks after Me ,, Red carpet service ...."
Damian always looks after Me ,, Red carpet service .
Down to earth , easy to talk to.
Thanks Damian and the girls in service as well.