Have had my 2018 F-150 in 5 times in the past 6 months, 3 times overnight.
Needed timing chains replaced, massaging seat fixed and block heater recall fixed.
Need it overnight to diagnose, wrong parts ordered, no parts in stock, bring it back in a few weeks... same runaround all the time.
Have voiced my frustrations numerous times now, with no improvements made.
Jennifer C tried her best to help me out, but ultimately the culture of the entire service department failed and will continue to fail. Asked for a call from the business manager a few weeks ago. Haven't heard from him, which doesn't surprise me. I know I won't.
Will not be back.
Employees Worked With
"Book an appointment an no one helps you"
I booked an appointment with an advisor for a vehicle I saw online. I show up for said appointment and the supposed salesman hands me the keys and leaves me for someone else. I thought I was going to be looked after by booking an appointment?? Guess not! The sales guy says sorry I was helping this other guy out, I say well I thought I had an appointment to view the vehicle and test drive it! Well they sure blew that one cause I went and bought a vehicle elsewhere! Brutal customer service! I do not recommend Northstar Ford at all!
Employees Worked With
"220 Dollar Misdiagnosis."
Brought my car in two weeks ago (early July 2019) and paid 220 dollars to have it looked at. They told me I needed a new transmission and quoted me $4,000 to do the job. I ended taking my car to a transmission shop in the area who told me they've never had to replace a transmission on my type of car and they managed to fix the issue (a linkage seizure) for $400 instead of $4,000 Northstar Ford wanted to charge me. When I went back to ford to ask about getting the 220 dollars I paid (for a misdiagnosis which conveniently would have made their shop $4,000 instead of the reasonably cheap fix that was needed) back. The manager was apparently busy/refused to talk to me and I was simply given his card to try and get ahold of him. I have left him a message and have yet to hear back about this. I will never be going back to Northstar Ford and encourage you to look elsewhere as well. Hoping I can at least get my money back for this gross and expensive misdiagnosis.