Waterloo Ford Lincoln Sales

Worst dealership experience I’ve had. I purchased a new SUV and was told it would arrive in 3–4 days. It ended up taking 16 days, and throughout that time I was given inconsistent info I purchased a new SUV and was told it would arrive in 3–4 days. It ended up taking 16 days, and throughout that time I was given inconsistent information about the vehicle’s status. When the car finally arrived and I went to pick it up, I was told by the Sales Manager that the dealership would cancel the deal unless I changed feedback I had already submitted to Lincoln about my experience. I was willing to revise the feedback to move things forward, but was then told they would not release the vehicle until a new survey was submitted with all perfect scores, with no clear timeline on when that would happen. Since they would not release a vehicle I had already made a payment on, they proceeded to cancel the deal. Overall, this was a frustrating and disappointing experience involving delays, poor communication, and pressure tied to customer feedback. More

Great GSM, hooked me up with an awesome sales person. Will buy again from there for sure. Will buy again from there for sure. More

I will never bring my SUV back there ever again and will not buy there anymore not buy there anymore More

Nathan was the person I dealt with was very nice . Very informative about my vehicle Very informative about my vehicle More

Safety. The dealership look after the safetyness of the vehicle owner by ensuring the vehicle is in great condition and by going above by recommending parts The dealership look after the safetyness of the vehicle owner by ensuring the vehicle is in great condition and by going above by recommending parts to be replaced. All for safetyness. Nathan McElhatton and the team were amazing. Keep up the great work! More