Purchasing our F150, 2014 was a great experience. Am still able to call up the salesman with a question and he always calls back.
Maintenance has been a breeze, the appointments were easy to schedule, accommodating to my schedule and a ride always available when I was working and needed one. Such service is so needed when you live on the north and work in the south. Now retired, I tried the Quick Lane and waited. This too was easy and comfortable. Coffee was offered, waiting area clean, TV nice, and I only waited for 45 min. Even was allowed to have my dog with me and he got loads of attention too.
I cannot fault Waterloo Ford for anything , my experience with them has been "two thumbs up".