I would not recommend giving your business to Maclin Ford simply based on their customer service principles evident from a visit my wife and I had to the dealership yesterday. I had reached out to the dealership in advance and was contacted by Product Advisor Bradley Pizani. I explained to him over the phone that I am in the market for a pre-owned Ford cargo vehicle. He suggested I arrange a meeting so that I can come into the dealership, see what inventory they have and go for a test drive. I agreed to that, and he scheduled Sat. May 29/21 at 11 am. The experience was pleasant to begin with, Brad took all my personal information at the very beginning of the visit and even copied my drivers license and credit card for security when test driving. Brad showed us three vehicles, the first one being a Chevy City Express, which took me by surprise as I specifically explained I was looking for a Ford, so right away I questioned whether he was actually listening to me. I wanted to test drive a couple (the two Fords we looked at), including a Ford Transit. Brad agreed, and just explained he needed to grab a follow vehicle for the test drive. We waited outside longer than what we thought was reasonable for grabbing keys/follow vehicle. Brad comes back with Sales Manager James Bearzatto and my wife cut the conversation as short as possible because James attempts to be friendly, but quickly explains that “your taking my top sales guy away for a test drive and we don’t think you are buying today...” and “this is the last Saturday of the month, my busiest time....if you want to do something like this, come back on a Tuesday, but not today...” James wasn’t warm, friendly, or displaying any form of what you’d expect “great customer service” to be. If I could describe that interaction with one word it would be arrogant. In the end, we wasted just over an hour of our time, and didn’t get ahead with either Brad or James. Why did Brad schedule Saturday for us if they were “too busy”? I was transparent through the whole process from initial phone call to scheduled visit, but this team was not. Based on our interaction, they are not thinking of the customer, and are self-serving. We will NOT be coming back to Maclin Ford or recommending them to anyone for a long time.