Northstar Ford Cochrane

Purchased my Tremor a year ago with the help of Matt Jones. Matt made it a great experience with his knowledge, smile and easy going attitude. Everyone at the dealership are friendly and welcoming. Jones. Matt made it a great experience with his knowledge, smile and easy going attitude. Everyone at the dealership are friendly and welcoming. More

From the moment we walked in the door, Rob Ritchie greeted us and made us feel like family. We were looking for a Ford Bronco and Rob was very knowledgable about the vehicle line, he answered all of o greeted us and made us feel like family. We were looking for a Ford Bronco and Rob was very knowledgable about the vehicle line, he answered all of our questions and then was able to recommend the vehicle that was suited for our needs. He took the extra effort in taking our trade-in and making the deal work for everyone. 10/10 for the amazing experience we received. More

We had our key fixed two months ago and it broke again and they “don’t warranty broken” we literally just had it fixed and they are not accommodating what was just fixed. Totally unacceptable and they wer and they “don’t warranty broken” we literally just had it fixed and they are not accommodating what was just fixed. Totally unacceptable and they were so rude. Go to a different ford. Worse experience ever and the money spent multiple times was not okay! More

I had an incredible experience with the NorthStar ford Cochrane sales team. I really felt like family which took all the pressure off of such a big purchase. They guided and assisted me from beginning to Cochrane sales team. I really felt like family which took all the pressure off of such a big purchase. They guided and assisted me from beginning to end! 10/10 would recommend this group of lovely folks! More

They are all liers! Don't buy from here! Worse experience I have ever had Don't buy from here! Worse experience I have ever had More

Horrible place. Agree to a deal, take your deposit, run your credit (credit is not an issue), then get discriminated against because my employment is in the industry Agree to a deal, take your deposit, run your credit (credit is not an issue), then get discriminated against because my employment is in the industry and told that they will not sell to me! My family has been affected. Shameful!! More

Absolutely terrible service. The day I go in, 2 service members and a service manager at their computers. I make eye contact with the service manager and he looks away, then take The day I go in, 2 service members and a service manager at their computers. I make eye contact with the service manager and he looks away, then takes one of the service tech's to the back while the other service member hides behind her screen. I stand there another 3-5 min, (keep in mind, no body has even acknowledged me standing there yet.) Then suddenly the service member behind the screen picks up a piece of paper and walks away. Another 2 min goes by and the service member finally comes back, walks right by me, sits back behind her screen, (still no acknowledgment of me standing there) then finally, about a min later, she stuck her head out and the first thing out of her mouth is "Do you have an appointment, because we're too busy to take anybody new". So I asked if everyone was pissed off today because I've been ignored and literally pushed out without even being acknowledged in the first place. If you want to be treated like garbage as a customer, than I suggest you go to Northstar Ford Cochrane. Was my first time going back there in about 4 years and I see, things haven't changed a bit. Don't waste your time. More

Tried to book a service on my Platinum Ford. Called 3 times, left messages with no calls back! Nobody answers the phone and nobody calls back so I guess they are busy enough! Called 3 times, left messages with no calls back! Nobody answers the phone and nobody calls back so I guess they are busy enough! More

Northern Star Ford . ..Very poor service. Purchasing of a new F350. Told delivery in november or even 2023 (that was in may 2022). Here the deal: Deposit of 2000$ under s ..Very poor service. Purchasing of a new F350. Told delivery in november or even 2023 (that was in may 2022). Here the deal: Deposit of 2000$ under strict conditions. Hard time to get questions anserwed. Waiting for a call from the dealer for 3 weeks. Salesman finally sent a message: call me after 7 hr. A sales manager who gives you lessons in economics via e-mail. I CONTACTED ANOTHER FORD DEALER TO GET THE SAME TRUCK: with the following result: F350 BOS cheaper, deposit: 1000$ without conditions, refund 1000$ of my money lost with Ford Northern Star. Truck comes with better mudpads, plus reverse sensor at 0$, and finally better service. I LOST MY TIME AND MONEY WITH NORTHERN STAR FORD COCHRANE, AB. More

Terrible customer service. Was sent a text to see when a good time was to call to discuss poor customer service. Answered the text with a specific time of availability. They di Was sent a text to see when a good time was to call to discuss poor customer service. Answered the text with a specific time of availability. They did not call. We called the dealership when no response and never got a call back. It was to sort out the terrible customer service we received from purchase to delivery. The terrible service appears to be from the top of the managers and carried right down the chain of command. It is no wonder the service is so bad. We have purchased new vehicles from other dealerships, and can honestly say this was the worst experience we have ever had with customer service. We will not be returning to this dealership for any of our vehicle needs. More