Northstar Ford Cochrane

Outstanding Anthony managed the purchase of my F150 without any issues...great follow up as well!! I have since followed up with a couple other referrals as well Anthony managed the purchase of my F150 without any issues...great follow up as well!! I have since followed up with a couple other referrals as well. More

Fantastic Sales Experience We were new to Ford and new to purchasing from a dealer. Daryl Renneberg made things simple and easy. My wife and 7 kids never even stepped foot int We were new to Ford and new to purchasing from a dealer. Daryl Renneberg made things simple and easy. My wife and 7 kids never even stepped foot into the dealership, Daryl listened to all our wants and desires over the phone and through email. He brought prospective vehicles right to our door so that we could all pile in and go for a test drive. He found the perfect vehicle for us and never stopped searching even on his days off. Thank you Daryl, we will see you soon. More

My New 2016 Ford Escape :) Just on a whim I started the process of looking into trading in my 2012 Ford Focus for a new vehicle. It was the first time I had attempted to do such Just on a whim I started the process of looking into trading in my 2012 Ford Focus for a new vehicle. It was the first time I had attempted to do such an in devour and thought that it would be a long painful drawn out process. Much to my surprise, all I had to do was fill out the very quick on line information sheet..5 min..submit..click. The next day I was contacted by Daryl. The rest of the process was extremely efficient. Within 2 Days I was driving off the lot with my brand new 2016 Ford Escape ( Which I Love ). Thank You North Star Ford - Cochrane. and Thank You Daryl. More

Excellent Dealership and People Have been involved or related to four (4) new related purchases from this dealership and have nothing but positive kudos for the Northstar personnel. Have been involved or related to four (4) new related purchases from this dealership and have nothing but positive kudos for the Northstar personnel. From the initial onset in dealing with Sales Manager Brian Ross- no B.S. pricing and a down to earth guy-(No Herb Tarlek Salesman Guy). Salesman and Tech guru Daryl Renneberg, another straight up individual, is another great asset to the sales team at the dealership. He will ensure your new vehicle purchase is to your satisfaction and can explain and set up all your vehicle's electronics and operating systems before you leave the lot. I didn't have to go back to university or fumble through the manuals after purchase. I have been back for service and received top knotch service. In providing referrals, my friends have complimented me on finding a "ggod guys" dealership. If you are looking to really get the best deal and "straight up pricing", attend this Ford Dealership first before doing your big city shopping!! Savings-Service-Standup People!! More

Awesome Experience We purchased a 2016 Mustang and a 2015 Ford F150 Lariat from NorthStar Ford. We had an excellent experience. Having dealt with several dealerships t We purchased a 2016 Mustang and a 2015 Ford F150 Lariat from NorthStar Ford. We had an excellent experience. Having dealt with several dealerships throughout our lives, we would rate NorthStar at the top of the list. They set up both new vehicles, answered all our questions and brought in vehicles for us to test drive. They located an orange Mustang convertible for me to confirm my choice of colours and seat selection. They assisted with the order process and made sure that we got everything we wanted in the Mustang. It was a very professional organization from the front desk to the Parts Department. Both Daryl and Jodi were excellent to work with. More

Great Experience NorthStar Ford helped me with a bunch of issues on a vehicle that I bought at another deanship. If you want great Customer Service...I recommend Nort NorthStar Ford helped me with a bunch of issues on a vehicle that I bought at another deanship. If you want great Customer Service...I recommend NorthStar Ford. These people went the extra mile to make sure I knew exactly what work needed to be done. Even suggesting an order of priority to fit into my budget. They were clearly professionals that care about their customers. Thanks NorthStar Ford. More

Erroneous charges, damages, lost backing to car starter We brought in our Ford F150 for routine work in August, 2014 to Cochrane Northstar Ford.Before even leaving the lot we noted scuff damage to the rear We brought in our Ford F150 for routine work in August, 2014 to Cochrane Northstar Ford.Before even leaving the lot we noted scuff damage to the rear bumper., and that the backing to our after market remote/starter attached to the key ring was also missing, as well battery, and license plate light was charged for, yet not working. Shirley, the Customer Service Rep, stated that she could not see how their people could be responsible, and that the Manager, Amanda had 'just left'. The manager, Amanda, when called the next day, refused to consider our concerns, stating that "our tech guys would never loose the stuff or cause any damages, ever." She was disinterested and verbal hostility, We had assumed professional warmth and concern! Receiving none, we took the alarming matter in writing to Ford Canada, who forwarded it again to the manager of Cochrane Northstar Ford, who has still not acknowledged or contact us, now six months after the incident. More

You need to ask first When you take your truck in...I thought u need to call the customer before doing something it wasn't taken in for. I took my truck in for a oil change When you take your truck in...I thought u need to call the customer before doing something it wasn't taken in for. I took my truck in for a oil change. $60 but when I picked it up it was over $110.....When I asked they told me cause they changed my filter....it was just changed the last time. Then they told.me they didn't have my old one....which was New and that they only thing they would do it take it out of my truck and I could buy my own. Just moved to Cochrane and they just lost all our business as we are ford ppl.....I will drive to Calgary now.. More