Do not fall for there gimmicks . I did and it cost me . They overcharged me $1000 on extended warranty . I just traded off the xxx they would not stand behind or warranty . Diane should not be selling anything. Sad dealership .
We have tried to reach out privately but did not receive a response. As we've mentioned in our previous response, we take situations like this very seriously and would like to find a solution. Please contact us with your information so we can figure out a solution and provide you with a positive experience.
Devran - Marketing Manager
September 07, 2019
"Great customer service"
Diane was helpful in finding the right vehicle we wanted. We very much appreciate her excellent customer service and her prompt responses to our questions.
When we started communicating with Jaime we were interested in a Ford Focus. After a long discussion with the wife about family needs we started talking about the dreaded Minivan. After the hail storm I asked Jaime if they had a minivan on their used lot. Kim and I on a whim showed up looking for Jaime and talked with Diane for a little while. Despite me telling Jaime we were not interested in purchasing the minivan he made time for us to come look at it. The whole time my wife explored the van and Jaime answered questions. Not until we discussed the final steps of the purchase did we see his desk. He sold us the vehicle in the vehicle and not at his desk. He simply let us explore the vehicle and figure out ourselves if it is something that would make our life easier. Thank you Jaime for this.
We have bought two vehicles from Zender now and are 100% happy with our experience. Diane was our salesperson for both and she went above and beyond to help us with what we needed and she still answers our questions long after the deal has already been done. We will definitely be making the trip back to Zender when we need our next vehicle.
Thank you for taking the time to let us know about your experience with Diane, Orlena and the rest of Zender Ford! We look forward to seeing you again in the future! Stop by anytime.
April 19, 2018
"Professional and highly recommended"
- Darren Mcgruther
I was looking for a new work vehicle and had been to many dealerships. Eldon and the crew at Zender were welcoming and more than helpful. We were able to source the perfect new to me unit and I couldn't be happier
Thank you for taking the time to let us know about your experience with Diane, Peter, Orlena and the rest of Zender Ford!
August 05, 2016
"Love my new truck!"
Just bought a new f150 from Diane who also sold me my last new f150 and was so happy to go in and deal with a wonder person who puts her heart into her work and made sure that I received the best service and got me the right truck. I will return the next time I need a new vehicle and plan to bring my friends and family too. F150 Eco boost is such a great truck and used to be a chev girl but now love my Fords! Go see Diane if you want great non pushy service. She will go out of her way to find you what you want.
Thank you for taking the time to let us know about your experience with Diane! We're pleased to hear that you got the best service possible and more importantly the truck you wanted! We look forward to see you again in the future! Stop by anytime!
June 06, 2016
"I am ecstatic! "
This was my first time purchasing a vehicle from a dealership and it was an excellent experience! Diane was not only friendly and professional, but she really went to every length to make sure I got the best deal I possibly could! She made the whole process easy and simple which was greatly appreciated as this was totally new to me. I truly felt like my satisfaction both in the vehicle I purchased and the standard of service was top priority at Zender. Thank you again Diane! You're awesome!
Thank you Sara for letting us know about your experience with Diane and the rest of Zender Ford! We're happy to hear that you got the best deal on the vehicle you wanted and your experience was great! We look forward to seeing you again in the future!