Dealership Experience
11 yrs, 7 mos
Industry Experience
35 yrs
Languages Spoken
English
25 Reviews
Write a Review25 Reviews of Rick Morgan
February 24, 2024
Very friendly staff. Great service. Quick service. And made me feel welcome. I'll definitely be going back ! Great service. Quick service. And made me feel welcome. I'll definitely be going back ! More
Other Employees Tagged: Lorraine MacDonell, Margaret Ingram, Rob Kulak, Charlie English, Kim Chambers, Adam McNeil, Alex Fedor, Paige Murray, Shannon Smid
January 31, 2024
Not the best place for simple fix too much time for service provided could do better with amount of staff they having working. I left my truck for 10 hours and they manage to top off DEF fluid. Heated service provided could do better with amount of staff they having working. I left my truck for 10 hours and they manage to top off DEF fluid. Heated seats and steering still not working and key fob no indication the truck has stated, green light don’t come on when truck is running. More
Other Employees Tagged: Kim Chambers , Drivers
September 19, 2023
Friendly customer service. Didnt take long with service stuff and have no issues till yet. Didnt take long with service stuff and have no issues till yet. More
Other Employees Tagged: Lorraine MacDonell, Margaret Ingram, Rob Kulak, Charlie English , Coral Schoepp
August 04, 2023
Zender Ford service staff were friendly, courteous and went above and beyond for routine warranty followup. We would highly recommend their services. went above and beyond for routine warranty followup. We would highly recommend their services. More
Other Employees Tagged: Shannon
June 27, 2023
Worst Ford dealer I've ever been to. Damaged after-market tie rods, that had been on the truck for about 3 months, and had less than 17-18,000 kilometers on them, during an oil change. T Damaged after-market tie rods, that had been on the truck for about 3 months, and had less than 17-18,000 kilometers on them, during an oil change. They overgreased the boots causing them to split. They then blamed the manufacturer of the tie rods, and expected them to cover the costs of replacing them, and blamed them for making inferior tie rods. They refused to cover the installation costs of new boots after the manufacturer agreed to send me new ones. Pretty despicable customer service to refuse to accept responsibility for something simple that could have been fixed easily. Two different managers played the blame game and told me to have the manufacturer of the tie rods install the new boots themselves - given their in Arizona that's not gonna happen. More
Other Employees Tagged: Rob Kulak
February 23, 2023
The problems were identified and the cost and alternate solutions discussed. The work was completed, on time with no extra costs incurred. The vehicle is running like new. solutions discussed. The work was completed, on time with no extra costs incurred. The vehicle is running like new. More
Other Employees Tagged: Adam MacNeil
January 31, 2023
we had bought our ford escape from a different dealer that isny worth mentioning. We had some issues with it and Zender was close so, we took it to them. They went above and beyond to help us out and get that isny worth mentioning. We had some issues with it and Zender was close so, we took it to them. They went above and beyond to help us out and get us back going. Rick was fair, accomidating and honest to deal with. All of his guys in the service department were pleasant and got up to greet clients. We have continued to go to them ever since. In fact we will drive 5 hours to use them when other dealerships are closer to us. More
Other Employees Tagged: Rob Kulak , paul, steve
January 28, 2023
I’ve always had friendly and prompt service since I started using Zender Ford 6 years ago. Purchased my vehicle there and have used the parts and service department several times. There has always been started using Zender Ford 6 years ago. Purchased my vehicle there and have used the parts and service department several times. There has always been prompt service and great customer service. More
Other Employees Tagged: Rob Granoski , Adam in Service
July 31, 2022
On line booking was easy and apt time I needed was available went right in quick lane and job done in no time, had a chance to look around some new stock in the showroom to pass the time. Will use aga available went right in quick lane and job done in no time, had a chance to look around some new stock in the showroom to pass the time. Will use again for sure. More
Other Employees Tagged: Lorraine MacDonell, Margaret Ingram, Rob Kulak, Charlie English , Dedie Hamilton, Jessi MacElheren, Darian McKernan, Kendra Meyer, Nina Moisan