DO NOT SHOP HERE! DO NOT BUY YOUR VEHICLE HERE! Their mechanics are nothing but ignorant xxxxxx who are EXTREMELY RUDE to their clients! I will never buy another vehicle from this dealership! I have nothing but bad things to say about this place.... You want to keep your business Zender Ford how about you fire all of your mechanics! They don't honor their warranty, they sold me a vehicle without motor mounts, and they tell you to leave if you don't like the service. Fine be me but I'll make sure the world knows about the xxxxty service.
"They "GET" Customer Service!!"
After having my vehicle serviced on my service plan (plus the amazing breakfast) - they also looked after a simple recall from Ford. When I got home I had a question about the recall fix - without hesitation Lorraine had the team "pick up my vehicle at home" and took it back to the shop to address my question and ensure I was 100% satisfied. This was appreciated as I had a busy day planned - the team was friendly and had it back sooner then I expected... Quality Customer Service.. cheers team!!
Other Employees Tagged:
"Excellent respectful customer service"
The assistant service manager ( Lorraine) dealt with my vehicle problem personally and negotiated with Ford head office on my behalf resulting in a substantial reduction in my costs. A rental vehicle was provided at no cost as well. The sales department ( Christian Davey) was equally as helpful in showing me all my options. Even though I have not yet purchased a new vehicle I highly recommend this team of professionals to anyone looking to buy a vehicle and know they will receive excellent service after the sale! They go that bit extra every time!
We recently purchased a used vehicle from Eldon. From the beginning he was very friendly and professional. He was very knowledgeable, and was able to answer all of our questions. We would happily refer him to friends and family!
We also dealt with Lorraine in service and Sandra in finance. Both were also a pleasure to work with!
The staff are what made our experience at Zender Ford a great one!
"Pleasant visit to Zender Ford."
- Joe M.
We had seen the Ford Transit Connect on the streets and simply wanted to sit in one. Christian answered the phone, said he only had a new one and it would be out front when we arrived. It was. I sat in it, then went inside to ask some questions. The new promotion 'Recycle your ride' gave us the incentive to go for 'broke' as it were. With the cash we had available, we were able to arrange the purchase of our 3rd new vehicle in 50 years. I very seldom (never) give my name to a car salesman, but I never felt any hesitation with Christian. He was honest, answered all my questions, and in the end I spent all my money and more at Zender Ford. The experience was such that we have already recommended Christian to a neighbor who saw the white van and wanted to know if it was a Sunday only vehicle.
The finance people made the whole experience of spending money we don't have, very pleasant indeed. Thanks Christian, Vance and Orlena.
Joe Mudge and Donna