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Koch Ford Lincoln

4.5

390 Lifetime Reviews

5121 Gateway Blvd NW, Edmonton, Alberta T6H 5W5
Call (780) 434-8411

Top Reviewed Employees

Shelly Posey at Koch Ford Lincoln

Shelly Posey

New Sales Consultant
5.0
Dax Stuckey at Koch Ford Lincoln

Dax Stuckey

Finance Manager
5.0
Brent Fullerton at Koch Ford Lincoln

Brent Fullerton

New Ford Sales Manager
4.4
Patrick Watson at Koch Ford Lincoln

Patrick Watson

Director of Finance
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

July 02, 2019

"Completely Dissastified"

- NavOwner

I bought a 2018 Lincoln Navigator about a year ago and it has been plagued by electrical problems. Because they are mostly intermittent, the technician is never able to reproduce them or fix them. There has been one constant problem that does not go away, and yet the dealership is unable to fix it. The navigation maps won't update. I have mentioned this on 4 or 5 occasions when I have taken in the vehicle in for service. They actually "fixed" it twice, which for this dealership, means that they cannot finds any error codes. You would think that a technician might actually test their "fix" before returning the vehicle. Sadly, that would appear to be over and above their normal level of service. I will now have to bring it in for servicing a sixth time in just over a year. It truly is a beautiful vehicle when it is functioning properly, one that I most regrettably bought at Koch.

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Employees Worked With

Other Employees : Jason Phillips, Paula Bowman,

March 18, 2019

"Appreciated"

- Cor

The service manager got back to me to help make things right after what felt like was a negative experience. After A good phone call, the manager showed why Koch is a good choice, his care and understanding for the situation was greatly appreciated .

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Employees Worked With

January 25, 2019

"Employee!"

- Ty17

Breanna helped me fulllfill my dreams /needs of gettin into a ford truck f-150 :) can not thank her enough !! Walked me through every step of the way .

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Employees Worked With

Photos & Amenities

  • Drive-Thru Service
  • Shuttle Service
  • Cafeteria
  • Authorized Parts Store
  • Cable TV
  • Free Coffee
  • Television
  • Vending Machines