Koch Ford Lincoln

Extremely helpful Service Advisor Doreen. Got me in to fit my schedule and had it back to me same day. Got me in to fit my schedule and had it back to me same day. More

Lucas and Leanne gave us amazing service and the best truck purchasing experience we have ever had. Their knowledge and experience was excellent on all levels. High delivery of customer service with low truck purchasing experience we have ever had. Their knowledge and experience was excellent on all levels. High delivery of customer service with low pressure sales environment. They were quickly accommodating to our schedule and needs. Lucas came in on his day off to complete the delivery of our new truck. Thank you to Leanne, Lucas, and Koch Ford. More

We were in Edmonton on one of the coldest days in Jan 2024. Our vehicle was broken into, passenger rear window smashed out. I phoned Kosh Ford, and Jay in service was amazing..that girl has skills!! Josh 2024. Our vehicle was broken into, passenger rear window smashed out. I phoned Kosh Ford, and Jay in service was amazing..that girl has skills!! Josh arrived to pick up the truck to drive back to the Dealer ship(no charge) and when window was replaced an Uber was ordered for us..our truck was spotless, all broken glass had been removed. We would highly recommend this dealership...May be time to change our Ford dealership!! More

Staff was great and friendly. Pierre was an awesome person to deal with throughout the purchase of our vehicle. He managed to get everything we wanted in a vehicle and helped us f Pierre was an awesome person to deal with throughout the purchase of our vehicle. He managed to get everything we wanted in a vehicle and helped us find the perfect fit. We didnt get hassled at all and everything ran smoothly. I would recommend Koch Ford Lincoln and Pierre to anyone looking at getting a new vehicle. More

The staff were all friendly and very accommodating. I had driven my truck across the country and arrived in Edmonton due for servicing. The staff at Koch Ford Lincoln managed to get me an appointment I had driven my truck across the country and arrived in Edmonton due for servicing. The staff at Koch Ford Lincoln managed to get me an appointment for my 8000km servicing rather quickly given it was snow tire season and they were very busy. When I arrived for my appointment I was 30 mins early on a busy morning and the staff still took me in when I pulled into the drive in bay. I felt like the staff and especially the service manager (feel terrible I forget his name) took great care of me and my truck and as a first timer I think I’ve found the dealership I’m going to use for my trucks servicing while I’m in Alberta. Thanks everyone at Koch Ford. More

Your service people are AMAZING! Paula was SUPER helpful and kind. Uber drivers were great! Paula was SUPER helpful and kind. Uber drivers were great! More

Appointment staff very nice, pleasant, and the service advisor excellent. A pleasure to deal at Koch. This will be my service dealer. Thanks for the great service. advisor excellent. A pleasure to deal at Koch. This will be my service dealer. Thanks for the great service. More

they are professional, helpful and go the extra mile to make sure you are satisfied. make sure you are satisfied. More

Communication with the dealership was good cost a little more than I expected the ladies up front we're very pleasant except for one also one of the repairs that they said they did still isn't working they more than I expected the ladies up front we're very pleasant except for one also one of the repairs that they said they did still isn't working they also said they gave me a complimentary wash I didn't appreciate footprints on the back of my bumper or my ashtray that was in the front cup holder was thrown on the floor in the backseat with ashes across the mats and an empty pop can and I don't drink pop More

I found it very easy to deal with and am satisfied with the purchase. I will consider Koch in the future. the purchase. I will consider Koch in the future. More