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City Ford

Edmonton, AB

4.4
626 Reviews
As we all continue to monitor the novel coronavirus (COVID-19) situation very closely, we wanted to reach out and share the actions City Ford is taking to keep our store safe and clean for you, our employees, and the community at large. We are committed to delivering the City Ford experience you know and love in an environment that promotes and protects the well-being of all its Customers and Staff. Hygiene standards for our people, store environment, products, and tools are and will always be a top priority. However, as the situation continues to evolve in Canada, we have taken additional actions to ensure our entire organization is here to serve you in the safest way possible. All store employees have been trained to uphold and practice these measures, and we are closely following the latest guidance from the CDC, WHO, local governments, and public health agencies. These enhanced safety measures include: 1.Regularly disinfecting all high-touch areas, including workstations, product displays, with a hospital-grade disinfecting cleaner 2.Increasing accessibility of hand sanitizers for clients and employees at multiple stations located in store to protect the safety of the community in and outside our stores 3.The dealership facilities are given a light disinfecting clean throughout the day, a full clean and interior detail daily. In response to coronavirus (COVID-19) City Ford has taken precautionary measures to expand and increase the frequency of our dealership sanitization. We are continuing to clean with our approved products, including disinfectant for lavatories, along with all-purpose cleaning products. In addition to these cleaners, we have added disinfecting wipes and spray throughout the building 4.Is it safe to visit the dealership? Safety is City Ford’s top priority and we are committed to providing our guests and staff a safe work environment. The health risk at this time remains low for the Edmonton region. City Ford continues to monitor the situation closely. 5.We are prepared to navigate these challenging circumstances with everyone’s safety in mind. While our stores currently remain open for business, we recognize you may choose to shop from home and we can deliver right to your door. Other Helpful Resources: •COVID-19 Coronavirus info for Albertans https://www.alberta.ca/coronavirus-info-for-albertans.aspx •Public Health Agency of Canada: https://www.canada.ca/en/public-health.html •Government of Canada Coronavirus (COVID-19) Updates: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html •World Health Organization: https://www.who.int/health-topics/coronavirus Thank you for being a loyal City Ford client. Sincerely, Owners, Management, & Staff Welcome to City Ford - #1 Ford Retail Dealership in Edmonton and Western Canada 26 years in a row! You've seen us on TV, heard us on the radio, read our ads and helped us continually win awards for Customer Excellence - now we would like to welcome you to City Ford Edmonton on the Web! Take a moment to check out the latest New Ford vehicles, or browse our online inventory of used automobiles - cars, trucks, SUVs & vans. You can also request a price quote, schedule a test drive, and apply for credit using our online forms. City Ford Edmonton is proud to be your #1 Edmonton Ford Dealership. If you have any questions, please don't hesitate to give us a call at 1-587-680-0591, or stop by in person at 156 Street and St. Albert Trail.

14750 Mark Messier Trail

Edmonton, AB

T6V 1H5

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Showing 626 reviews

October 14, 2021

"Had the best experience with Tim in sales, and Martin in..."

- kstrugnell

Had the best experience with Tim in sales, and Martin in finance. The process was quick and painless, they went over and above and exceeded my expectations. I would definitely recommend this dealership to all my friends and family. Thanks guys.

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Yes
Employees Worked With
October 13, 2021

"Steve Manchuk at city Ford was amazing to deal with!..."

- Tracie

Steve Manchuk at city Ford was amazing to deal with! Finally! A car salesperson i can trust! Steve cares just as much about his clients after the sale as he does when buying. I had a bad experience before at City Ford but Steve will definitely make me come back again to buy!

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October 07, 2021

"Always said we’d never deal with City Ford, but ended up..."

- dbergsma

Always said we’d never deal with City Ford, but ended up there on Saturday. We were met by salesman, Tim. We ended up buying a brand new truck from him. He was very knowledgeable about the truck and our needs. Everything promised was delivered. Would highly recommend him. Thanks Tim were very happy Donna & Andy

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Yes
Employees Worked With
October 04, 2021

"MANNY ELIZEO is a great salesperson. Courteous,..."

- Cowboy7

MANNY ELIZEO is a great salesperson. Courteous, professional and respectful. we have purchased 3 vehicles from Manny since 2017. Would not even think of going anywhere else.

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Yes
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August 09, 2021

"Max Johma at city Ford did an outstanding job at helping..."

- Labossm16

Max Johma at city Ford did an outstanding job at helping me finance my new car , thank you city Ford m. Ask for Max to get you into your next vehicle

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Yes
Employees Worked With
Max Johma the man did a great job assisting me with all details of the purchase
July 23, 2021

"Save your time. We went in today, walked around some..."

- YEGRam

Save your time. We went in today, walked around some vehicles in the lot. Then went inside talk to a receptionist (who was very nice and polite.) Took some photos of the new bronco. Very nice vehicle. Then waited around for help. After sometime we left. As three salesmen were outside smoking. Another one was loudly swearing about something. So the word friendly doesn't come to mind. Unfortunately experience. But just a heads up for everyone else. Subsequent to my public reviews. They have reached out in an effort to reset this first impression.

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No
Employees Worked With
Jul 26, 2021 -

City Ford responded

Hi sorry you did not see our reply on google but here it is ( Hi Kaylin We are very sorry you had a bad experience. We take pride in our customer service and will take your comments and use them as a training tool for all our staff. Our goal is to ensure all visitors to our store have a great first impression. If you’d like to discuss further please call Steve Charlton at (780) 454-2000 ) also in all fairness Emmanuel Elizeo was not working on this day.

June 30, 2021

"A wonderful experience buying our truck from Matt Halabi...."

- Aaron

A wonderful experience buying our truck from Matt Halabi. He made sure our requirements were met and made buying a vehical a great experience. Great job !

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Yes
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June 20, 2021

"My friend and I walked in City Ford and met Hermes Temraz..."

- JStryker

My friend and I walked in City Ford and met Hermes Temraz to buy a new F-150 truck. My friend clearly told him clearly that he will not pay for documentation fees, and "other fees" so don't bother putting that into the contract. Hermes puts down a security fee and tried to make my friend put down a non-refundable deposit. We left that dealership and my friend bought a new truck at Waterloo Ford. I won't be coming back in the future, neither will all my friends.

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No
Employees Worked With
May 31, 2021

"I have been dealing with City Ford for several years and..."

- Glen

I have been dealing with City Ford for several years and just recently traded In my F350 and downsized to a F150 I called my salesman Emmanuel who I have felt with for 7 years and he was excellent as always to deal with and I was very satisfied with my trade in value and the purchase of my new vehicle I’ve

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May 27, 2021

"Matt was very helpful, very nice . Knowledgeable great..."

- Maggie.may0005

Matt was very helpful, very nice . Knowledgeable great person.😀😀he answered all.our questions new all about the vechile I bought if I had any problems just to give him a call,

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Yes
Employees Worked With
May 27, 2021 -

Maggie.may0005 responded

Great.😀

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