"My friend and I walked in City Ford and met Hermes Temraz..."
My friend and I walked in City Ford and met Hermes Temraz to buy a new F-150 truck. My friend clearly told him clearly that he will not pay for documentation fees, and "other fees" so don't bother putting that into the contract. Hermes puts down a security fee and tried to make my friend put down a non-refundable deposit. We left that dealership and my friend bought a new truck at Waterloo Ford. I won't be coming back in the future, neither will all my friends.
"I purchased a brand new Ford Explorer from City Ford,..."
I purchased a brand new Ford Explorer from City Ford, best service and great customer service, Hermes Temraz helped me each step of the way by helping me get out of my old vehicle and into a brand new Explorer. I give him 5 stars cause of his professionalism and great service of work thank you Hermes.
Super personal and friendly Sales Person. He went over the top to help us out in anyway.
Would highly recommend going to City.
Thanks again for a great experience and a beautiful truck:)
"Update of my July 2nd 2019 Review"
This is a continuation of my review from July 2nd. We got to the RV dealership with our recently purchased (used) F150 from City Ford. All was going well until we hooked the RV into the 7 pin plug to tow the RV. BAH! It would only do a Left Turn Signal. Since it was unsafe to tow, we left the RV at the dealership and headed back to City Ford. I believe it was around 6pm and we met with AJ and told him the issue. He said for us to be in first thing in the morning...and everything would be taken care of. We came back the next day just before 8am and we were greeted by Jennifer Wood. We told her of our meeting with AJ, she had us bring the truck into the service bay immediately, wrote up the work order...advising us that there was now a FIX for the transmission recall...that they would do at the same time. We were then invited upstairs for coffee. Shortly thereafter, Jennifer came to see us. The repairs to the tow package were more than just the 7 pin plug...it would need more further up the harness line. It would take a couple of hours....so we were provided a free service car loaner. About two hours later, we received the phone call that everything was done. We arrived back and were presented our keys to the truck....NO CHARGE! Folks, here is a dealership that stands behind their product! Now...as for the 'Tug Test' of towing the RV. 4600 lbs....no issues. We enjoyed a short camping trip and are VERY happy with our F150 purchase (and the RV of course :) . Thanks to everyone at City Ford. We look forward to our next purchase from you.
Other Employees Tagged:
AJ, Jennifer Wood
"Just looking today...but ended up buying!"
My wife and I had been looking for a used truck to tow an RV (yet to be purchased). We had been shopping around for about a week. This particular morning, we went to two dealerships..and I was rather interested in a particular F150...but I wasnt buying today. On the way home, for the 4th or 5th time on the radio, we heard of the 'SALE' going on at CITY FORD. Since the exit to City Ford was only two past the one to our home, we carried on for a look. Upon arrival, we were greeted by the New Car salesmen. We indicated what we were looking for...so we were directed to the next Used Agent...Hermes Temraz. We described what we were considering to purchase...and why. After a moment of thought, Hermes said he had the perfect fit. a 2012 F150 4 door long box. I liked the extra space compared to the other model I was considering...but it had the simplicity of less electronic gadgets on the dash. Hmmmmm. Price was close to the other vehicle. After the test drive, I again reminded Hermes that I was just looking....and that we would think about it and go eat. He encouraged us to take the vehicle for lunch...to try it out more. (another couple was now looking at the re-parked vehicle with another salesman). OK....off we went to lunch and another test drive. Hermes made the deal work. We agreed on a fair price. He went to bat for us with the Sales Mgr...as we were still kind of leaning to the FTX package on the other vehicle at the other dealership. Soooo....here we are a week or so later. We are very happy with the vehicle. No issues. Part of the deal was for two items to be addressed. Both were completed within days. I am suspicious of Used Car salesmen...but Hermes has earned my business....and future business. He was straight forward and true to his word. PS - We bought the RV the other day. We pick it up tomorrow and do the 'TUG' test. I am sure it will tow the new RV fine.