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City Ford - Service Centre

3.2

23 Lifetime Service Reviews

156 St and Mark Messier Trail, Edmonton, Alberta T6V 1H5

23 Reviews of City Ford - Service Centre

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January 12, 2020

"unprofessional service"

- very unsatisfied

took my 2014 focus in for a recall on the transmission clutch ASY (if your vehicle has already exceeded either time or distance limits this extended warranty coverage will last through Feb 10 2020) i was in on Jan 06 2020 ,after they determined that my vehicle had the shudder problem caused by faulty transmission, Michelle (very rude) told me that my vehicle didnt qualify because it exceeded the distance limit, and that i owed 156$ for the inspection. I asked to see the service manager and he read the recall notice and said that i did qualify,left car there came back to pick up no visible sign that anything was done but i was told it was fixed and handed a list of other things that were wrong with my car and that they needed to be fixed right away, the initial estimate for the clutch R&R was 11.5 hrs labour 1794.00$ ,on the work order i was given for the clutch R&R they say they did was 5.2 hours big difference, i would not recommend this place to my worst enemy

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Recommend Dealer
No
Employees Worked With
Michelle Maxwell
October 19, 2019

"Poor service"

- GS

I have taken my 2018 F150 there a few times to get repaired and always comes back with more things wrong . It is not good that they are not open Saturday. This last time I asked to have whining noise in the engine troubleshot and they said they couldn’t hear it. They did an update with the block heater cord and replaced front diff bearings. Got the truck back drove back to Fort McMurray then the whining noise still there, cruise control front collision sensor not working and now makes a funny noise when starting the truck. Never going back there. Wish the sales rep worked for another dealer as he is the best to deal with

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No
Employees Worked With
September 09, 2019

"Service left me stranded"

- Slim

I dropped off my truck this morning for repairs under warranty, parts were preordered and they knew what had to be done. I told them before I left I would need to be picked up at 3:15 but no one showed up. When I called the service department I believe Shane was his name hung up on me the first time saying they have a new phone system then put me on hold for twenty minutes the second. I asked him to send a ride so I could pickup my vehicle and he said my vehicle would not be done today and they don’t give rides to the south side. I told him I was stranded and required a loaner or a ride he more or less said I was out of luck. I will not ever recommend City Ford to anyone, they don’t care about wArranty customers because they make no money. Terrible service!!!!! Worst I ever experienced!!

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Recommend Dealer
No
Employees Worked With
July 11, 2019

"Update of my July 2nd 2019 Review"

- VA6

This is a continuation of my review from July 2nd. We got to the RV dealership with our recently purchased (used) F150 from City Ford. All was going well until we hooked the RV into the 7 pin plug to tow the RV. BAH! It would only do a Left Turn Signal. Since it was unsafe to tow, we left the RV at the dealership and headed back to City Ford. I believe it was around 6pm and we met with AJ and told him the issue. He said for us to be in first thing in the morning...and everything would be taken care of. We came back the next day just before 8am and we were greeted by Jennifer Wood. We told her of our meeting with AJ, she had us bring the truck into the service bay immediately, wrote up the work order...advising us that there was now a FIX for the transmission recall...that they would do at the same time. We were then invited upstairs for coffee. Shortly thereafter, Jennifer came to see us. The repairs to the tow package were more than just the 7 pin plug...it would need more further up the harness line. It would take a couple of hours....so we were provided a free service car loaner. About two hours later, we received the phone call that everything was done. We arrived back and were presented our keys to the truck....NO CHARGE! Folks, here is a dealership that stands behind their product! Now...as for the 'Tug Test' of towing the RV. 4600 lbs....no issues. We enjoyed a short camping trip and are VERY happy with our F150 purchase (and the RV of course :) . Thanks to everyone at City Ford. We look forward to our next purchase from you.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : AJ, Jennifer Wood
April 29, 2019

"Friendly, professional"

- ToriGreen

Matt is like family. Always treats my family and me with love! Love coming to this dealership! Everyone smiles and is friendly. Never had any issues.

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Yes
Employees Worked With
January 30, 2019

"Well taken care of "

- j5j5j5j5j5

I had some warranty work to be done on my f 150. The service department got me in right away and quickly diagnosed the problem. My salesman, Steve, was able to lend me his demo (loaded lariat) for 2 days while my truck was getting worked on so I could get to work. Go see Steve Manchuk in sales, he will take good care of you. We've bought 2 vehicles from him and he will continue to get our business when we are ready to buy again.

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Recommend Dealer
Yes
Employees Worked With
January 08, 2019

"very helpful every time"

- fordfan

need an oil change on my truck .try to book an appointment .but they fully book till friday. drop off my truck anyway (three day early then my appointment ) . told Jeff I'm busy at work .don't have time to drop it off on friday morning and left the dealership . one hour later receive an call from him .somehow he manage to jam me in they busy schedule .and get my truck done in two hours . that so wonderful. thanks Jeff

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Recommend Dealer
Yes
Employees Worked With
Jeff Ziober
September 18, 2018

"Warranty Service "

- Bigcat

I would personally like to Thank Jim Nashman and Tara Hill in the Service Department for the awesome service I received during my visit to Edmonton,Tara especially went totally out of her way to make sure that I was able to get back on the road to Ontario ..Many Many Thanks..Larry Lessard

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tara Hill
August 29, 2018

"Bad service"

- Rachel Baxanda

I visited City Ford to get my truck inspected. Upon arrival, I was treated horribly. They talked down on me and the Service Advisor, who knows nothing about vehicles, refused to finish my inspection due to the fact “from 2 stalls away I could hear the engine was not good.” They refused to do an inspection, that I was paying for, based on someone with no qualifications or knowledge “hearing” my truck run. After the fact, he continued to talk rudely and tell me it wasn’t worth his time and energy. After my terrible experience, I decided to google the dealership and found out they have been faking inspections of cars and are getting fined by Amvic.

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Recommend Dealer
No
Employees Worked With
Other Employees : Bill Harrison, Jim Hill
August 11, 2018

"TERRIBLE Service Department "

- Bubbles

I paid $1820 for a repair when the warranty just ran out 6 weeks before and one week later and approximately 100 kilometres later it died on the Anthony Henday at 36 degrees. Called them very upset and asked if they were going to pay for a tow and they said No I have to. It was before 2:00 on a Friday and there was NO service manager there to talk to. He had left for the weekend already and they couldn’t even look at it till Monday. Very unimpressed. Hopefully they fix this mess.

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Recommend Dealer
No
Employees Worked With
Receptionist when broke down the 2nd time and also called Ford customer service and was told sorry but there’s nothing we can do for you. , Bill Harrison
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