I can not say enough positive and nice things about Tasha in the service department. AWESOME doesn't even describe.
I took my 2020 Explorer in for an oil change. Someone had left a tool on a hoist and it fell off and struck my vehicle.
I received the call from Tasha letting me know what happened and that they would be replacing the broken rear window and side panel beside the back broken window.
One of the parts was in stock there, the other would be in the next day from Edmonton.
When Tasha phone to tell me there was a glitch with the window installers and they wouldn't be back until the next day, she was very apologetic and worried I would be mad.
As I told her from the initial call to the end, it is a shop, crap happens, learning experience. As long as no one was hurt and the vehicle could be repaired was all that mattered.
Being a Ford vehicle owner stared with a Mercury Bobcat to this new vehicle. In all those years I have never had such fantastic service or interaction with the service department.
My husband deals with them, I deal with them and can't tell anyone enough how great they are.
Thank you Tasha and the Service Department at Okotoks Ford.