I bought my brand new F350 Diesel from Strathmore Fords, unfortunately it was stolen five weeks upon buying. My insurance company contacted Strathmore Ford to find s replacement vehicle. Strathmore Ford said they had found a vehicle similar to mine for $2,000 more. My insurance company sent a check with $2,000 over my bill of sales so it would cover everything. I was supposed to drop off the check and pick up my keys for the new truck, but that was not the case. First, they asked me if I had mud flaps on your truck, I proved that I did. They were asking me for $800 more for the mud flaps, but the mud flaps were included with my previous truck. After about 30 mins of arguing, we agreed upon paying 50%. When we were about to sign the documents with the financial person, he made my payments $40 biweekly. When I questioned him about this, he said 'it's because the interest rate changed'. I told him that it should be only $7 dollars more not $40. He said 'these are the numbers the sales person gave'. When the sales person came he said 'the insurance company only covers the truck they did not cover FMPP (Ford Maintenance Package Plan) and paint protection'. Both FMPP and Paint Protection were included in my bill of sales (my first bill of sales was $80,166.00). My insurance sent $82,266, which should have covered everything my previous truck had but they still wanted me to pay $7000 more to cover paint protection and FMPP. They never told me that my previous FMPP would be returned to me.
They were trying to gauge almost an extra $8000 from me because they new my insurance put their name on the check. I had to go back to the insurance to get the check revised. This process to me an extra two weeks before I could buy a new truck from any other dealers. Basically, Strathmore Ford tried their absolute best to take as much money away from me as they could.