Do not buy from them. Will tell all friends and family not to buy from them. Go to Calgary it’s not that far and they will not lie to you. Bought 2 brand new trucks from them last year and wanted to trade in my king ranch for a new truck.
We agreed on a price , negotiated a deal on a trade in truck and was told that that will match same price as other ford dealer to get my business.
Little did I know that when it’s all said and done manager Tylor Lindsay will tell me that I will have to pay another $2500 if I want it. He was rude, cocky and unprofessional , interrupted me every time and kept saying that he is loosing money. He did not return my calls or email until I told him that I will leave a bad review. I asked to see where it says that I have to pay extra $2500 and was told that he has a paper but never showed me. Wasted my time and my wife’s time.
I was also told by him that I wasted his time as well, I think he forgot it was his job. Has no customer relations experience. Needs to work on it.
Just to follow up with my review. That is what general manager emailed me instead of talking to me or doing investigation:
We don't want to do business with you. You lie, threaten my staff and are now trying to blackmail us. We will not allow you to purchase or service vehicles here.
I guess they don’t know anything about customer service.