We bought a new 2019 Ford F-350 Lariat off this dealership. Unfortunately, after over 2 months of contemplating this review, we would not recommend them at all for a future purchase.
We were treated unfairly by Damien as a Sales Manager, as he tried to pull the signed contract, deposit, and deal out from under us. He was belittling, rude and disrespectful as he talked down to me on the phone. He does not respect women. Damien denied having a manager above him and would not give me his last name at the end of our conversation. Not surprisingly, we later found online that Damien was not the general manager and that Tim was. Tim rectified this situation by allowing us to purchase the vehicle at the agreed upon price.
Steve Bray helped us with the payment of our vehicle, and he did a great job. I would recommend Steve to anyone choosing to go through Strathmore Ford. He was clear, concise and quick to help.
Cody, our salesman, was terrible with communicating the status of our vehicle. We had to text almost daily for updates on the accessories added on to the vehicle and on the status of shipment. When one carrier had fallen through, Cody didn't bother to let us know.
Once we had finally received the vehicle, no one had texted, called or emailed to see how delivery had gone or if there was anything wrong with the vehicle. It had arrived with an almost empty fuel tank (even though they agreed on a full tank). When we told Tim (general manager) about our situation he told us he would willingly compensate us with a gas card for our troubles. This was back in February. It is now April and we have received nothing. I had emailed him every few weeks for updates but nothing came of it. (It is currently May 4th with no response from an email sent on April 17th)
At this point, the gas card isn't worth our troubles and the situation has left me leaving a tough but honest review of this dealership. We are thoroughly disappointed in the way things happened after spending the amount of money we did on our new F-350.
There is a lack of communication with this dealership and a whole other level of disrespect. I would not recommend this dealership in the future.