Extremely Disappointed — Caution to Buyers
My - sukhdev.sharma
Extremely Disappointed — Caution to Buyers
My experience with Londonderry Dodge has been extremely disappointing and stressful. I made the huge mistake of buying a new RAM 1500 Big Horn from them on June 2, 2025, and it’s been a nightmare since.
The sales process was frustrating, involving typical bait-and-switch tactics — the vehicle was switched twice during the process, and I was misled about key features like wireless charging and remote start. I was promised features that didn’t exist on the delivered truck. I now feel deceived into purchasing a defective vehicle sold as new.
I bought this truck thinking a new RAM would be reliable for my work, but by the third week, it developed a check engine light. The issue is ongoing and has not been resolved despite multiple repair attempt by dealership service. Major engine parts like the PCM and throttle assembly have been replaced — yet the check engine light keeps coming back.
Since purchase, the vehicle has spent more time in service than with me, more than three weeks in total. It is currently still with the dealership service department with no clear resolution in sight.
I asked the dealership for a replacement. They offered only a trade-in at a loss — which is unacceptable. I also raised a complaint with RAM Canada, and their response was simply that they’d follow up with the dealer, offering no replacement.
To make matters worse, AMVIC — Alberta’s automotive regulator — replied that there is no lemon law in Alberta, so I’m now stuck with a defective truck, paying monthly installments while it's in the shop and unusable for work.
There has been no cooperation or accountability from the dealership, and I now feel I have no option left other than to pursue legal action.
My advice to anyone reading this: Choose your dealership and brand carefully. Based on my experience, I strongly recommend against Londonderry Dodge and RAM.
Buyers, please exercise extreme caution when dealing with this dealership. Ensure everything is documented in writing, and be wary of vague verbal promises. A brand-new vehicle should not be this problematic — and no customer deserves this kind of treatment.
If you’ve experienced something similar or have suggestions, feel free to contact me at:
sukhdev.sharma0105@gmail.com
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